Hotel Casa San Agustin

A beautiful location with friendly helpful staff. Elegant interior with various public and private spots to relax. However, I felt they were disingenuous about restaurant reviews. They give their top 5 places (with glowing descriptions), but two of them are the hotel restaurant and at their sister hotel (!). They even have the exact same menu, and are not as good as the others available. The breakfast (included) is delicious but takes a very long time to arrive. They need more cooks and/or a bigger kitchen. Eggs arrived cold, after half an hour waiting. Lastly, I am used to tipping at the end of some cruises, but never before being asked at a luxury hotel. A tip of CAD300 was requested for a three night stay. Inapproriate in my view. Management should address these issues wihich drag the facility down the facility from 5 to 3 stars.

Most incredible hotel I’ve ever stayed at in my life, and I have traveled to a lot of places. I can’t say enough about the staff, the attention to detail, the service, the architecture, the FOOD. Estefany at the front desk took amazing care of us and they were there for anything we needed. I also had a lovely facial at the Aurem spa and incredible food at the Alma hotel on the property. The hotel is built of basically three 17th century colonial mansions, so it has a super unique feel. They’ve preserved much of the original architecture and everything - I was honestly blown away by every detail. The pool is beautiful too. I went with a good friend of mine but it also seemed great for families, couples etc. love love love!!

The exquisitely beautiful Casa San Agustin was our home for three days in Cartagena. We have the personalized calling cards to prove it 😊. The outstanding ambience was exceeded by outstanding staff - indeed a true asset for this Hotel. Dagmar personified concierge experience for us—from our gorgeous, unique room, to the special touches to help celebrate our 20th wedding anniversary. She seemed to know everyone in the whole city and for her no request was too big or too small. Breakfast and lunches were delicious and special shout out to Lizardo, Felix and the entire team. Special mentions also of Katherine and Stephanie at the front desk and Lenin who was always there to welcome us with a bottle of water after a walk in the sunshine. We will look forward to returning to our “home” in Cartagena.

It was wonderful! The staff is incredible, food, service, and accommodations too. Felt very taken care of and everyone was so warm & welcoming. Rooms were great, showers had incredible water pressure. Little touches like turn down service, welcome drinks, daily tea, all enjoyable. A few notable staff, Felix, Yanelis, Doris and honestly everyone we came across, so lovely and hospitable. Perfectly located to everything. Felt safe the entire time and easy to get around. Daily breakfast is wonderful too.

Casa San Augustin is a magical little oasis in the middle of the charming Old City of Cartagena. It’s a gem of a hotel with a very friendly and attentive staff, including Katherine, Andreij, Lennin and Stefani, who took care of us so well. Because of its great location we walked everywhere - to restaurants and shops, street fairs and cathedrals. We recommend Casa San Augustin to anyone needing an elegant and personal touch.