Hotel Las Islas

We loved this hotel, it was amazing. We stayed in the tree houses which were beautiful with every amenity you could want. You have to cycle to breakfast and dinner or call for a golf cart but that was fun. Breakfast overlooked the sea and was excellent. The evening meal was in the centre of the hotel and had superb food and not too expensive given that you are trapped. You can get food all day at the beach bar. The small beach is lovely with plenty of sun beds. My son and I did the snorkelling trip and the foil boards which was great fun and my wife and daughter had a lovely time in the spa. We only stayed 2 nights and it wasn’t enough. Staff are excellent. This is a superb place to go for a relaxing break. We had no issues with bugs or insects at all. Top class well done.

This hotel is one of the most unique hotels we have ever experienced. From beginning to end, the unique location, beautiful rooms and extremely friendly staff made our stay unforgettable. Matias ensured a personalized stay throughout the entire stay by checking us, recommending activities and restaurants and amazing service quality. Besides that, Anderson, who hosted breakfast and dinner service, took amazingly good care of welcoming us and serving us in the best friendly way possible. Furthermore, we would recommend the Spa, the massage that we received was perfect! Finally, although only mentioning two names, I want to say that we could have shared all staff member names here, because every single staff member of Hotel Las Islas exactly knows what hospitality really means!

What a magical place!! The attention to detail to preserve the natural environment is incredible, and the treetop bungalow was phenomenal! All of the staff were extremely friendly and helpful. I would highly recommend this place if you are a nature lover as you are surrounded by all kinds of wildlife and the scenery is gorgeous

Worst experience in Colombia. I never put a bad comment. Like never. But these guys do not respect the guest. I had to listen for more than 2 hours for a back up system energy smelling all the pollution and feeling all the hot smells it comes with. They never felt like it is not normal to build a room literally ON the back up system. Once I called, they said « we are preparing a room for you to change ». I had to prepare my langage at 8.00 pm as I am leaving and waited in the dark alone for 30 minutes. They never came. Once the energy problem terminated, they called me back. Outrageous. A zero star hotel. Ah btw the AC and the WiFi never worked.

- [ ] Waitress told us there were 30 people in the hotel. Yet they refused to upgrade us for free. - [ ] Dirty carpet in treehouse - [ ] The room (with pool) we had to leave when we downgraded was not then filled with other people! - [ ] The first day - the man at reception said there were only two empty rooms (11 & 12), yet I would imagine there are more like 35 empty rooms! - [ ] No atmosphere at dinner - 8 waitresses to 12 guests - no live music - [ ] Random library on 1st floor - [ ] One paddleboat available on main beach - surely there should be two, for couples? - [ ] No acknowledgement of our honeymoon - some hotels do features on the bed to welcome guests! - [ ] Poor cleanliness - e.g. door/bed mats that haven’t been washed, main hotel pool, mould in shower, wood is mouldy around the shower & by fridge - [ ] Cocktails tasted synthetic - room service forgot a straw! - [ ] Only 1 restaurant for dinner - [ ] So many staff - also, many can’t speak English and didn’t try to speak slowly to help you try understand! - [ ] Holes in roof of bungalow (glad it didn’t rain) - [ ] Staff - many were unfriendly, especially some of the cleaners - [ ] Left for 20 mins when we first arrived at the gate - fruit bowl on offer for guests had chickens walking all over it - [ ] Good selection of breakfast food but cheeses and hams etc. left out for hours and then blatantly used the next day - [ ] Clear plastic chairs - in rooms & beach & breakfast restaurant - fingerprints all over them - [ ] No staff member helped you onto/off the boat - weren’t offered a life jacket. No one was coordinating the return boat from the island so we waited for 20 minutes. - [ ] Poor taste - clear plastic chairs, white light up boxes - [ ] Unnecessary jacuzzis - [ ] Poo from animals on paths not cleaned up - [ ] ‘Sea view’ - restricted by dead tree limbs that need to be better maintained in places - [ ] Smelly drain when was having a shower (sulphur) - [ ] Thick, discoloured plastic glassware at the beach - [ ] Loads of beach chairs - not set out for couples - just rammed onto the space - [ ] Main courses at the main restaurants are on average about £20 but good portions. Strange they have two pages of pizzas & burgers on the menu! - [ ] Laminated menus - [ ] Party island across the water from the island playing loud music that you can hear from the beach/bedrooms - [ ] Treehouses are a novel idea but some with limited sea view, downstairs area not really used - in the shade, upstairs balcony quite small Good things: - [ ] Buggy to help with luggage - [ ] Aircon - [ ] Mosquito net & insect repellent (though bring own with DEET) - [ ] Sound of the ocean as you go to sleep - [ ] Location - [ ] Good breakfast selection - [ ] Spa & gym - [ ] Big swimming area (calm water & nice sand) - [ ] Best rooms are those with pools & they come with outdoor table & chairs - there are some that are not very private though e.g. one which overlooks the beach restaurant - [ ] Comfy beds