Hotel Las Islas

This hotel is awesome. The food is great, the wildlife is friendly, the resort is beautiful, and everyone is so kind. The food at the lunch restaurant is amazing, and it’s right on the beach so everything is fresh and the beach is warm and big so it can fit a lot of people. I personally prefer the main island because the beach is bigger and the pool is bigger, but the isleta is also great, the bar is nice, and there are peacocks and cats. Here are some tips: wear bug spray and sunscreen and put any unpackaged food in the glass dome provided or else critters will come no matter where you are. There are monkeys there which are really cool, and they appear in the mornings and so do others like we saw a black vulture on our balcony which was really cool. We did all of the excursions we could in the time period of 3 days which was really fun. We went to explore the mangroves, took a cooking class, went to isleta on a boat, … Overall this resort is great and I totally recommend this resort!

This hotel overcharged me $3428.51 in 2024 and I am still trying to get refunded! Do NOT just give them your credit card, you MUST LOOK AT EVERYTHING or better yet DO NOT STAY HERE something feels very off...If you see other reviews you will see they have done this multiple times. I knew something was wrong when a week there was costing myself and my friend (who shared a room, and the room rate was $480) $6680.83 for 5 nights. We are two women who didn't eat a meal every day and did not drink or get a lot of extras or spa services. They charged my card multiple times for these amounts ONLY ONE charge is correct; $608.30 $387.00 $2433.21 $3252.32 The ONLY correct charge is for $3252.32. I had to get my credit card involved to fight for me as this hotel STOPPED RESPONDING after saying they would have someone help me and admitted they should not have charged me for the $608.30. So far I have been refunded with my credit card's help the; $387 and $2433.21 but I STILL HAVE NOT HEARD BACK AND HOTEL LAS ISLAS WILL NOT RESPOND TO MY CREDIT CARD to refund me the $608.30 which I have an email from Hotel Las Islas stating they would refund that. I have sent over 20 emails and tried contacting them as well. I hope this review makes them reach out and handle this. Here is a breakdown of it all; Hello, I am disputing four charges against Hotel Las Islas. I am using 4000 pesos to $1 USD. I am uncertain if that is the exchange rate or was when we were there, I can be refunded in pesos on their end, so it is accurate. I used this simply to get a grasp on how much we spent. There are no itemized receipts from any of our ‘purchases’ such as lunch or dinner or the mini bar. We requested these and were never provided them. They double billed us for things. We are two women who split every dinner and lunch and breakfast was included. Here are the case numbers below and the amounts and the dates they were charged; D-873893200824 7/19/24 $608.30 D-876706200824 7/19/24 $387 D-877911200824 7/21/24 $2433.21 D-463155190824 7/26/24 $3252.34 Mary Banker and Danielle Weber stay at Hotel Las Islas JULY 21 – CHECK IN, arrived at room after 4pm (no breakfast or lunch) Dinner only There are two charges at the restaurant, we had one dinner, there is only one tip shown which indicates we had one bill/one dinner we split There is a charge for 24,000 pesos that has nothing by it we have NO idea what that is. JULY 22 Breakfast included Massage x 2 x 80 mins = 720,000 pesos ($180) Tip = 72,000 pesos ($18) JULY 23 Breakfast included NO LUNCH went snorkeling Snorkeling 420,000 pesos ($105) Tip = 42,000 pesos ($10.50) 2 people, 45 mins/1hour – were told we would be refunded as the guide did not do his job, cut the trip short and took videos of us that we requested to be deleted. Never saw a refund. DINNER there are two restaurant charges and one tip charged which makes no sense since Danielle and I shared every dinner and lunch. There would be one charge for dinner with one tip. BAR there is one bar charge and tip, no itemized receipt. JULY 24 – Breakfast included 1 lunch (split) 1 dinner (split) JULY 25 – Breakfast included 1 lunch (split) Café Charge 1 dinner (split) JULY 26 – CHECK OUT (breakfast only) N/A Helicopter for two = 1,444,000 ($361) TOTAL $3202.72 • Hotel Room Rate $480 x 5 nights = $2400 • Food/Mini Bar (3 items) /Tips for food = 1,956,880 ($489.22) • Spa $180 plus $18 tip = $198 • Snorkeling (told it would be refunded) $105 and $10.50 as tip = $115.50 They double billed for the rooms at the wrong rate; first charge $608.30 was for one night when we checked in and then again $2433.21. That would be 5 nights at a rate of $600. The correct rate is $480 for 5 nights with roughly $800 in incidentals. Please make the merchant correct their error. I have contacted them repeatedly, I was told I would be refunded $600 which you will see the email attached due to charging us the wrong room rate, you will also see the pricing for the services we booked and the email showing breakfast is included. PLEASE REFUND THE REST OF MY MONEY!

What a great place! Lush, beautiful, private, amazing service. Can't say enough good things about our stay at Las Islas (we actually stayed at Las Isletas, a private island nearby that is also part of the resort). We had an ocean front room with AC and a private salt water plunge pool. Good food, great beach, not overly crowded. Highly recommend.

Beautiful architecture and complex, rooms are a little run down. Breakfast is great, lunch is good and dinner is mediocre. Overall experience is not commensurate with rates charged. Service is quite poor, little to no English is spoken, activities mostly consist of guides trying to extract money out of guests, either through $150 beach shack lunches or selling fake artisanal artefacts - not really fitting to a 5 star resort.

Came on our honeymoon expecting five star luxury as advertised but it really is very much a jungle stay, rooms felt unclean and like they needed a big refresh, ants crawling in the bathroom, the top of our hut I found freaky as it looked like animals could’ve got in, which coupled with some night time rustling meant I found it hard to relax and sleep well at night. The place really wasn’t clean, air con didn’t work very well either…maybe I should’ve expected it given how eco and jungle oriented it is but I think for the price I expected more. The private pools are salt water and you can’t see the bottom and there were crabs crawling up the walls from the sea beneath so I felt they could also have gotten into the pool which didn’t make for a relaxing swim. Most definitely not a 5 star experience. We checked out early and returned to Cartagena. It was also very expensive for what it is. Some parts of the hotel are lovely, the staircase in the main hotel very impressive and nice bar and views but the facilities weren’t as expected.