Hotel Las Islas

Special place, blessed with wild nature and great beaches; lacks to cover details to the finest, given price it's a must. Nice food, more variety is needed. Needs to be updated in some aspects, but overall is a good experience, could be better if attention is paid to all the potential the surroundings can give

This hotel is the perfect example of how a beautiful location can hide a deeply mediocre operation. The place itself is stunning. Incredible jungle, beautiful ocean views, amazing natural setting. The staff is genuinely kind and polite. But kindness does not replace common sense, execution, communication, or service standards. Everything in this hotel is designed around what works for THEM, not for the guests. Nobody communicates proactively. Nobody anticipates problems. Nobody takes ownership. You have to ask for things multiple times before anything actually happens. There is zero sense of operational urgency or assertive hospitality. And the best example of this disaster: This hotel is extremely isolated. There are only 3 ways to get there: - Boat - Long and uncomfortable ground transportation - Helicopter During check-in, they explained all transportation options very clearly. What they somehow forgot to mention is that the boat transfer back to the city only has around 10 seats per day and sells out quickly. So the day before departure, when I asked to confirm the boat schedule, they casually informed me there were no spots left and the only option remaining was the awful ground transportation. At no point during check-in did anyone think to say: “Would you like us to reserve your return transfer now? Availability is very limited.” That is not a small mistake. That is a complete lack of service criteria and operational intelligence. Luxury hospitality is not about smiling and saying “of course.” It’s about anticipating problems before the guest has to discover them themselves. This hotel has the aesthetics of luxury, but not the mentality of luxury.

I was so excited for this hotel. I actually planned our trip to Colombia for our stay at las Islas. I looked at the website a we decided to splurge for my birthday. First let me start with the positive. The setting and staff at the hotel was wonderful. Micheal, oratio, ribalto, Olga and everyone else were so kind and warm. And the beach and setting is really beautiful and special. But other that, everything else about our experience was way below standard for a leading hotel esp for the price point of $750 usd a night. First, it was not explained well on the website that we were booking a room on an island that required a boat ride. I have a two year old son and the rides eps at night did not feel safe. But the issue was the communication. At no point the option to stay on the main property presented to us. The communication was very poor not only about the room and location but everything and the staff especially at reception didn’t seem to have the experience or authority to notice this and make changes. Other issues: the bed was not comfortable, food was hit or miss, Overall this property has a ton of potential but feels a big neglected on all levels and continues with a price point that does not match the level of service or luxury advertised.

Worst experience ever. This place is advertised as paradise, but the reality is very different. A local taxi driver warned us that the resort is located in one of the most dangerous areas of Barú. Guests should also be extremely careful with billing. We were charged for minibar items we never used and a private island fee we never stayed at. Food is very expensive and mediocre, but since the resort is isolated and Wi-Fi is limited, guests have no alternatives and are forced to rely on them. The rooms were dirty, full of mosquitoes and insects, and housekeeping was insufficient given the high prices. Raccoons touch the fruit displayed at the hotel entrance, with no warning signs. There are also no signs warning about jellyfish or stingrays in the water. I was badly stung by a jellyfish. Management downplayed the situation, and I was incorrectly treated for over an hour before finally being taken to the nurse, who explained that immediate cleaning was necessary. We no longer felt safe and wanted to leave, but no refund was possible for the next 2 nights since we wanted to leave that day. Overall, this resort is overpriced, poorly managed, unsafe, and misleadingly advertised. I would not recommend it. Do yourself a favor and go to Sofitel Barú, that place is heaven and cheaper!

Beautiful property and on-site staff were all excellent. Unfortunately, my experience has been soured by a billing error made at checkout that has gone unresolved. Despite multiple follow-up emails, management has not responded. It's frustrating that what was otherwise a great trip is ending on this note. Would hesitate to return until the post-stay customer service issue is addressed