Hotel Las Islas

Beautiful property and on-site staff were all excellent. Unfortunately, my experience has been soured by a billing error made at checkout that has gone unresolved. Despite multiple follow-up emails, management has not responded. It's frustrating that what was otherwise a great trip is ending on this note. Would hesitate to return until the post-stay customer service issue is addressed

We stayed at this resort with expectations of the highest level of service possible. Because we booked the Sea Level Bungalow with private pool.. One of the most expensive accommodations there. What we received was far from high level service. We were welcomed to the resort by a gentleman that stated we will be serving us for the entirety of our stay. We had a spill in the room and called for someone to come clean it. We also asked for 2 towels. No one came for over an hour to fulfill our requests. That is totally unacceptable. Once we returned to the accommodation from being out we called for room service. No one came to take our order. I had to walk to the restaurant to get someone to come take our order. We were told that we would have a dedicated attendant our entire stay and that was not the case at all. We were not brought any water when we asked. We were told just ask and they would bring us more. We requested some ice the next morning due to my guest hitting her toe on the chair in the room we didn’t not get any ice. The ice maker in the room was broke. No one came or called to check on us our entire stay. We were planning to stay another night but with all the issues we decided not to. This was an awful experience. We received absolutely no service during our stay. Due to the fact the service was not up to the expectations. We stayed in the Sea Level Bungalow with private pool. one of the most expensive accommodations there and we received absolutely no service. Very disappointed…

We stayed in a bungalow by the water for 5 nights. The bungalow was clean, comfortable, and well equipped. The cleaning staff sometimes removed towels and bathroom items and did not replace them. We called and requested replacements several times, getting occasional replacements. The outdoor area exclusively for our bungalow was incredible, several places to sit, a private pool (which was not maintained by the property, so we didn't use it), beachfront that was shared with one other bungalow, which was pretty narrow. We went snorkeling one morning, which was excellent. We were disappointed that the property had only one restaurant for lunch and one for dinner. The dinners were very good, the lunches were okay. Staff was all very friendly and helpful. The resort is large and we enjoyed the complimentary bicycles and and walking around the property. We recommend this property for a few nights, 5 nights is too long, in our opinion.

We were unlucky as booked 5 nights here after after 2 weeks of travelling and sightseeing, but we hit a storm so only had 2 nice days. There were no facilities for bad weather. Lunch restaurant on beach had little shelter. Restaurant food was great but no atmosphere. Top bar shut about 9.30, we were the only 2 couples there and felt they wanted to get rid of us. I know its a tranquil place but literally nothing to do of an evening or if weather bad.

We loved this hotel, it was amazing. We stayed in the tree houses which were beautiful with every amenity you could want. You have to cycle to breakfast and dinner or call for a golf cart but that was fun. Breakfast overlooked the sea and was excellent. The evening meal was in the centre of the hotel and had superb food and not too expensive given that you are trapped. You can get food all day at the beach bar. The small beach is lovely with plenty of sun beds. My son and I did the snorkelling trip and the foil boards which was great fun and my wife and daughter had a lovely time in the spa. We only stayed 2 nights and it wasn’t enough. Staff are excellent. This is a superb place to go for a relaxing break. We had no issues with bugs or insects at all. Top class well done.