Sofitel Legend Santa Clara Cartagena

This hotel is not a regular Sofitel’ it’s a “Legend” brand, the name reflects the perfect blending of history with modern day luxury. The staff are always immaculately turned out and exude warmth, combined with a genuine desire to make your stay as near perfect as possible. As our return was over the incredibly busy Christmas and New Year period, I was keen to get all the best restaurants booked in advance. Jeremy our butler made some excellent suggestions and had everything sewn up and an itinerary awaiting our arrival. The main dining area is so charismatic, underneath grand palm trees within the grounds of the old convent. As for the breakfast – wow! the tropical fruit buffet and range of pastries needs to be photographed to be believed. Louis and Leonardo exceeded in adding so many personal touches. Fabulous pool area. There are many luxury boutique hotels in Cartagena but it’s rare to come across such a fabulous large pool and terrace. As soon as you arrive you’re greeted and escorted to the perfect position. Special mention to José and Oscar who always managed to ensure I was in the shade and my husband in the sun, returning regularly to adjust the umbrella. Then Captain Yhordys Franco and his team take over, they’re immediately on hand with the menu, cold towels, fruit skewers etc and always remembering your previous preferences. Just love their Mimosas! Summing up the experience - after the first/second stay you feel like you’ve left as a friend but after the third/fourth you most definitely leave as ‘family’. Can’t wait to go back next year

We arrived from the Sofitel Barú (amazing in every way) sadly it was pouring with rain for our 2 days here. Our room room had a musky smell. it was a ground floor accessible room - unsure why we were allocated this so you had to bend down to turn the shower on and the shower design is poor - water escapes into the bathroom so we had to use towels to stop the water. The bed was comfortable, room was spacious, air con worked well. We had a small terrace looking out to some plants and a walkway.. Breakfast was buffet style and had a decent variety of warm and cold stuff. The pool and pool area is lovely, the bar is really nice and has lovely staff. Some of the staff such as the pool staff and reception staff were very professional and friendly. The doormen in particular were not so… maybe the rain made them grumpy.. it’s a beautiful hotel - we enjoyed our stay here.

We have enjoyed many wonderful cocktails and great music at our hotel bar. The service is very attentive. Julian has been delightful to talk with and has been an excellent source for drink options.

We had a wonderful meal on our last night in Cartagena! Luis Angel was a wonderful server and made our experience so wonderful.

The pool staff and hotel staff have been nothing short of amazing. Their kindness and desire to help comes off as genuine. I really appreciated how they all made us feel at home. We interacted with Oscar P. and Seith at the pool and the butler Luis. That said everyone else was just as great.