Sofitel Legend Santa Clara Cartagena

Beautiful hotel with so much history, lush gardens, wonderful pool area. The breakfast buffet was the best I have ever seen, from the assortment of baked goods to the fruits and all the hot options, I was truly blown away! The service we received was 5 star with every interaction. You leave here feeling cared for and appreciated. We have previously stated at the Santa Theresa another luxury option. The pool at the Santa Clara is larger and better for families. The Santa Theresa pool is rooftop so wonderful view of the city and sea. But after this stay I think we have a new favorite in the Santa Clara. Gracias por cuidar de nosotros.

The experience of the 90 minute massage and the exfoliation was incredible! The staff, including Sandy was extremely welcoming and made us feel like VIPs!

My sister and I went to the spa at Sofitel. It was magnificent. The massage was excellent, the ambience throughout the spa was beautiful, and the women who work there, from reception to massage therapists, were absolutely lovely. I would go again and spend the whole day!

The Spa is true pampering. From the moment you enter the colonial foyer leading to the restaurant amid a tropical oasis, you begin to feel different. As you're escorted over to the spa, whether crossing the pool on ground level or taking the elevator, you feel the grandiose of tranquility. Santiago greets you in the spa in Spanish and then asks if you prefer English. He was so patient in helping me pick out my treatments. The Hammam scrub followed by the relaxing hands of Carolina was the perfect combination for me. Downstairs in the lounge, Juan takes great care of you. From tucking you into your relaxation bed to pampering you with snacks, water and tea. To top off my experience, I enjoyed the live music outside spa while watching the sunset. I'll be back.

We enjoyed our 3 nights at this luxury hotel - with wonderful breakfast and the lovely pool. However, we had some problems with our rooms, probably due to poor maintenance. Rusty fluid was dripping from the ceiling in our bathroom. First I thought that someone had spilled coffee which I found strange - and then I looked up… Not so nice to start using your precious time and energy on complaints and waiting for maintenance!! Also the water mixer in the shower didn’t work properly, so we started out with only cold water. Really NOT OK!!!! Maintenance again, and again when first team could not fix it… Once we managed to get our rooms in shape we were ok, but that is not a way to start a stay at a luxury hotel!