Sofitel Legend Santa Clara Cartagena

My visit to the spa at the Sofitel in Cartagena was one of the absolute highlights of my trip—and that’s thanks in large part to Sandy. From the moment I first reached out via WhatsApp, she was warm, responsive, and genuinely helpful. She answered all my questions with such kindness and clarity, and when I finally arrived, she greeted me by name and made me feel instantly welcome. My flight was delayed and I had to adjust my appointment last-minute, but Sandy was beyond flexible and understanding. Her graciousness and care truly set the tone for the entire experience—I honestly can’t rave about her enough. The spa itself is beautiful and serene, and while I don’t recall the name of my masseuse, she was equally kind and made me feel completely comfortable from start to finish. It was exactly the calm and reset I needed. And beyond the spa, the entire Sofitel property is stunning—regal, peaceful, and full of charm. Everyone I encountered, from the doormen to the front desk to the pool staff, treated me with such warmth and professionalism. But it was Sandy’s hospitality that really stayed with me. She made the whole experience feel personal and unforgettable. If you're thinking about booking a treatment while you're in Cartagena, reach out to Sandy at the Sofitel. You'll be in the best hands.

Incredible hotel. Go see Ricardo and Christian at the bar and order the pizza with ham.. You will not be disappointed. One of the best pizza in Colombia. And Bernardo at the door is incredible.. Awesome service from everyone at this hotel. You will not be disappointed

Exceptional service and attention. Felt utterly pampered. Highlights the Spa and the massage treatments awesome. My very especial thanks to Wilbert from the gym. A great personal trainer and tourist guide. I highly recommend the early morning stroll of Cartagena with him. He’s so knowledgeable and insightful. I’ll be back to Santa Clara, definitely.

From the moment we arrived at Sofitel Santa Clara, we were made to feel incredibly welcome. The check-in staff and front desk team were courteous, efficient, and warm, setting the perfect tone for our stay. A special thank you to Dany, our butler, who was consistently attentive, thoughtful, and ensured every detail was taken care of. Her gracious manner made our experience feel truly personalized. I also want to recognize Miguel, another member of the butler team, who was exceptionally patient and helpful in resolving a travel issue—we’re very grateful for his assistance and professionalism. Breakfast each morning was a highlight, not only for the delicious options but also because of the outstanding service. Melissa in particular stood out for her amazing energy and genuinely friendly approach—she made each morning feel like a pleasure. The hotel’s restaurant also deserves praise: the food was flavorful, beautifully prepared, and every dish was a delight. The service throughout was impeccable, adding to the overall sense of luxury and care. Sofitel Santa Clara exceeded our expectations in every way. With its beautiful setting, exceptional service, and warm hospitality, we look forward to returning

I totally enjoyed my stay at Sofitel Santa Clara. All of the staff was super sweet and accommodating! However, my favorite was Jeremy aka "BIG J", this young man deserves a raise or a promotion, because he goes far and above what his work requirements are. I look forward to being back with my people very soon!