Kenzi Tower Hotel

Went to Morocco with SAGA holidays. Stayed in Kenzi Tower hotel in Casablanca on 21st Sept 2026. Hotel looks nice. Roo was spacious. But the buffet dinner was a waste of money. Poor quality food. When we went just 30 minutes after the opening time (7pm) the fish dish was empty. one of the staff said "it is coming". Every 10 to 15 minutes we were asking the staff and we were getting the same reply "it is coming". Finally when we were about to finish it arrived. One would expect a more than a good service when one pays that kind of money. The next morning in the buffet breakfast, it was much worse. There were no cereal bowls no coffee mugs / cups. The tables were not laid properly, Not many staff around to ask for things. We have to wait for ages to get the stuff. Worst possible experience in a luxury hotel.

Worst Hotel Stay... Twice I have stayed in hotels all over the world and in many major cities, but the Kenzi Tower Hotel in Casablanca, Morocco has earned the top spot as the worst hotel experience I've ever had. From check-in to dining to basic room maintenance, there seemed to be absolutely no effort made to ensure guests had an enjoyable stay. This was the first hotel on our 11-day trip to Morocco, and unfortunately, it set a very poor tone. When we checked in, I specifically requested a room on a high floor facing the Hassan II Mosque. Instead, I was assigned a room facing the exact opposite direction. Once in the room, the problems continued. The hairdryer didn't work, the coffee maker had no power, and I eventually had to trace wires behind furniture to discover it was plugged into a large, overloaded-looking power strip that seemed anything but safe. Dinner that evening was equally disappointing. When we arrived at the restaurant, there was no staff available, and we waited more than 45 minutes before receiving any service. During the meal, I pointed out a chipped water glass that could easily cut someone's lip and should have been removed from service immediately. Instead, I watched a server wipe fingerprints off the glass with a napkin and place it right back on the shelf for the next guest. Completely unacceptable. Back in the room, there were no batteries in the TV remote, forcing me to unplug the television just to turn it off. Whenever I called the front desk for assistance, the phone simply rang unanswered. More often than not, it was quicker to walk downstairs than to attempt calling. One evening, while I was at the reception desk requesting extra towels, I noticed the phone ringing continuously. It happened to be me calling from the room. When I asked why no one answered, I was told, "There's a guest on the line, we'll get to them." When I explained that I was the guest calling, they still tried to insist otherwise, even though my wife was standing in the room with the phone. The staff were unresponsive, dismissive, and seemed unwilling to acknowledge obvious problems. Upon checkout, I carefully reported the various maintenance issues and specifically requested a different room because we would be returning 10 days later at the end of our trip. Unfortunately, when we returned, we were assigned the exact same room. We arrived around 7:30 PM and were only staying for about six hours before an early morning flight home. I immediately went to reception to discuss the room assignment because, once again, no one answered the phone. When I requested a room change, I was told it would take at least an hour, possibly longer. Since we were only hoping to get a few hours of sleep before our flight, that was not a realistic option. Back in the room, we discovered the bathtub was full of standing water. Why? It appeared the room hadn't been properly inspected, cleaned, or prepared for our arrival. There were also only enough towels for one person, requiring yet another trip downstairs to request additional linens. Overall, this hotel ignored guest requests, failed to address basic maintenance issues, and provided consistently poor customer service throughout both of our stays. It is difficult to understand how a property of this stature can operate with such little attention to guest experience. I rarely write negative reviews, but after two separate stays with the same disappointing results, I feel obligated to warn future travelers. There are many excellent hotels in Morocco. Unfortunately, this was not one of them

A very impressive foyer. I loved my room with the most amazing view of the streets below and so much of Casablanca. . Maybe some wouldn’t like noise of the road but I love feeling in the midst of things. Great bathroom with a wet room and two sinks. Clean and comfortable. We were able to get a taxi to Rick’s Bar and there was a nice Italian restaurant quite near. Nice breakfast.

I would like to sincerely thank the entire hotel team for the warm welcome and excellent service. The room was very clean, comfortable, and perfectly prepared. I truly appreciated the professionalism, kindness, and attention to detail of all the staff. Thank you to everyone for making my stay so pleasant and memorable. I highly recommend this hotel and I will be happy to come back again.

I like everything Special thanks to Adil and hind and abdrahman and yousra