Pestana Cidadela Cascais Pousada & Art Hotel

We stayed for 3 nights in a standard room. The hotel is within the impressive fort, inside the rooms are spacious and clean. Just our bathroom needed a little update with the shower. Breakfast was a buffet and was very good, it was also easy to choose your seat and sit indoors or outdoors with a view of the marina. The pool area has a mixture of comfy sunbeds and standard beds, it was lacking enough sun parasols for us. There were some but a lot of beds didn’t have them. It’s a reasonable walk to the small pool along a slightly uneven path. The indoor pool looks lovely for cooler days or to get away from the sun, it has a view of the outside. We had cold meats, pork crackling and olives in the restaurant for a snack. These were really good and we liked the setting. The Marina is easy to access and there are lots of good restaurants, they were very busy at lunch and dinner. There are lots of restaurants in town too and all our meals were good. We ate in both locations. Beaches are very close by and attractions such as museums. The hotel has lots of modern art which I really liked and you’ll do plenty of walking in there. Staff were friendly. The Harley Davidson rally was being setup when we were there so the town probably looks very different without it. Looks like it’s every 7 years? Worth researching if you do/don’t want your beach break alongside the hum of many bikes. We had a good time and would return, We thought Cascais itself was fantastic as a holiday resort.

Efetuo esta review para alertar outros utilizadores deste hotel e recomendar cuidado na partilha de dados de cartão de pagamento no ato da reserva. Após a leitura de outros comentários, parece não se tratar de um caso isolado, existindo relatos de cobranças após o checkout sem explicação clara. No meu caso, o pagamento foi efetuado na totalidade no momento da reserva. Após a estadia, verifiquei três cobranças distintas de somas avultadas na minha conta(algumas a rondar os 450€), sem qualquer justificação ou comunicação prévia. Contactei o hotel várias vezes por telefone e email, sem obter qualquer resposta ou esclarecimento. Esta situação causou-me grande transtorno e preocupação, obrigando-me a gerir o dinheiro disponivel na conta e a cancelar o cartão e a suportar todos os custos associados. Na minha opinião, o hotel não corresponde plenamente ao nível de 5 estrelas. Ainda assim, poderia ter sido uma experiência aceitável não fosse este incidente, que tornou toda a estadia extremamente negativa. Não recomendo. Mais de uma semana após a estadia, continuo sem qualquer resposta ou reembolso. Alerto para que tenham cuidado nas cobranças efectuadas! 🇬🇧 English ----------------------------------------- I am writing this review to warn other guests of this hotel and advise caution when providing payment card details at booking. Based on other reviews, this does not appear to be an isolated case, with reports of post-checkout charges without clear explanation. In my case, the full amount was paid at booking. After my stay, I noticed three separate charges of significant amounts (some around 450€) on my account with no explanation or prior communication. I contacted the hotel several times by phone and email but received no response or clarification. This situation caused significant concern, forcing me to cancel my card and incur all related costs. In my opinion, the hotel does not fully meet 5-star standards. However, the stay could have been acceptable if not for this incident, which made the overall experience extremely negative. I do not recommend it. More than a week after my stay, I still have received no response or refund. Be carefull with card charges!

Fabulous hotel, set in lovely historic building. Great location, walking distance from good restaurants and the town. Staff were wonderful and so helpful. Our room was quiet and comfortable. Some lovely extra touches and gifts, much appreciated. Excellent selection at breakfast. Would definitely stay here again.

Had another fabulous stay at Pestana Cidadela Cascais — we first stayed here two years ago and were so happy to come back. It’s honestly our favourite place. Beautiful hotel, amazing location, and such a relaxing atmosphere. The staff were all so kind and welcoming throughout our stay. Special mention to Erika, the massage therapist, who was fantastic. Already looking forward to returning again!

Perfect location, wonderful service from reception to room to restaurant. Vintage surroundings and a short walk to everywhere you want to visit.