Bohemian Hotel Celebration

Beautiful hotel! Great staff and the best sleep I've had in years! Valet guys and front desk very friendly! Really loved the location, so easy to get to all Orlando has to offer...very quiet and beautiful street! Felt like I was at a friend's 🏠.

We had a great stay at the Inn at Celebration. We had stayed a few years ago before the renovation and love the now look and decor! The location cannot be beat if you are looking to be close to downtown Celebration! The staff was wonderfully friendly and the room was clean and will appointed.

I love this boutique hotel right in the heart of Celebration - the staff are all amazing and the rooms are comfortable, but I can no longer give 5 stars and sadly won't be staying again as they have removed the small swimming pool. On a baking hot day there was nothing nicer than slipping into a swimsuit and having a few loungers to take in some sun and then cooling off in the pool - all that has gone now - nowhere to lounge - nowhere to cool off. They could have made it into a gorgeous infinity pool on the edge of the lake but instead they simply poured concrete into the old pool - you can see the ugly job and the history by a large rectangle of grey concrete under what is now the outdoor dining area (that was also nicer before). I have to admit that I'm very sad as I come to Celebration on business at least twice a year and often stay as long as a week, but will now stay at the Melia Orlando - they have a lovely pool but is a short drive from the centre. I really don't understand how a hotel could remove amenities - madness in my view.

We’ve stayed here several times now and always loved the hotel, its location, decor in the public areas, lovely rooms and views over the lake. This trip showed however that it really is not run effectively for those staying more than one or two nights. We’ve just completed a two week stay. Housekeeping was very, very poor. Coordination between front desk and housekeeping was weak, and front desk itself was not good. The one exception was a maintenance man called Dimitro, who listened to us explain an issue, quickly confirmed we were right, then stayed with the issue until it was fully solved - others there should learn from him. So, the issues: - until we asked, a week into our stay, our room was hardly serviced at all, e.g. no hoovering, no new sheets, no replacement of various items when they were used or ran out, and there was nothing anywhere to say ‘ask for a full service of your room if on a longer stay’. We foolishly thought that having taken our booking and not said to request a full service every few days, they were on the ball and would make sure it happened. - when we did ask for a full service, front desk promised it would be done while we were out that day. It wasn’t. - when we asked again, it was done that evening. Apparently a ‘full service’ after a week means new sheets, but no hoovering, no cleaning the bathroom floor, no replacing tissues, coffee stirrers/sugar, used glasses, because that is what we got. - on almost every day, something was not replenished, e.g. teabags, used glassware etc - when we spoke to the front desk, they seemed to latch on to the first item you described, then promised to fix that, but clearly didn’t take in anything else you were trying to mention. - when asking for a teabag one evening as none had been left, front desk appeared confused as to what a teabag was. Finally one was promised, but never arrived. - Something, every day……. I don’t blame the individuals in housekeeping. This is surely very poor management, poor instructions and little or no checks on quality of service provided. Finally, the car parking. When we arrived, I asked front desk if we could park on the street. I was told a very strict ‘No’, street parking was residents only, and the only option was hotel valet parking. We valet parked for the first night, then having spoken to the valets, got a different story: of course you can park on the street, that’s what the many visitors to Celebration do every day, just try not to park where a resident might want to park overnight, e.g. directly in front of someone’s house. We parked on the street for the rest of the holiday, no problem. However, on check out, the front desk said payment was ok, thank you for staying, goodbye. As I wanted to change the card I was paying with, I asked to see a printout of my bill. They had charged me, subsequently removed when I pointed out their error, for 14 nights valet parking (c. $490) rather than the c. $35 including tax for the one night I had valet parked. As I say, we have stayed here several times before, in stays up to seven days, going back to before it was a Marriott Autograph property. We’ve never had any issues like these with housekeeping or front desk before. Maybe a two week stay is something that the hotel is just not managed and run to deliver effectively.

We have visited this Autograph Collection hotel a handful of times over the years and have always found it to be exceptional. The renovations & updates were a welcome change, but the housekeeping was less than adequate. We found ourselves at the front desk asking for toilet paper & tissues as ours were not replaced during our week long stay. We booked last fall and their renovations were completed in January of this year. We received NO communications about the pool being filled in. Not one Marriott representative took responsibility for not notifying us prior to our visit that the pool was no longer on site. We had to pay at another resort to use their pool as well as pay for Ubers to get there. Our vacation ended up costing us much more and the inconvenience factor made our trip less enjoyable. The Inn at Celebration's solution to our concerns was to credit us 5,000 points to our rewards account...