Hotel L'Heliopic Sweet & Spa

We called the hotel to confirm whether we could extend our stay before canceling another reservation. We were told the extension was available, so we canceled our other hotel booking. When we called again (minutes after) to confirm, we were informed the original information was incorrect. The hotel acknowledged the mistake and asked us to speak with the front desk after dinner. When we did, we were only offered a higher-priced room that required changing rooms mid-stay and did not include the view or features that were part of our original booking. At the front desk, the situation was handled dismissively and we were told to “take it or don’t.”

Dear Heliopic Team, Thank you for the wonderful and pleasant stay. We truly enjoyed our time at the hotel and greatly appreciated the warm hospitality extended to us. A special thanks to Andrey and Cyrille for all their help and support throughout our stay. Because of the excellent experience and care provided by your team, we were happy to extend our stay as well. Thank you once again, and we look forward to visiting again in the future. Warm regards, Neha & Gaurav

we stayed in the apartment which is owned by the hotel and it is very close to a nightclub that plays very loud music until 7.30am on a Saturday, 4am sunday and about 2am monday so our 5 night stay was ruined by this, we did complain on day 3 and were offered a room in the hotel but decided to stay as had purchased food for the self catering apartment, we were then offered free breakfast and 90 euro reduction by staff who accepted it was a problem and they were battling with the club although first staff member tried to pretend they knew nothing about the noise problem, apartment itself was nice as was the hotel and spa

We’ve just returned from a 7-night stay as a family of four (with teens), and had a fantastic experience. Our family room was spacious and well set up, with a couch, espresso machine, and a lovely balcony overlooking the mountains. The bathroom was a great size and the heated drying rack was a real bonus after skiing. The hotel really stands out for its extras—complimentary hot and cold drinks station 24/7, plus evening treats like crepes, mulled wine, and popcorn. The cosy bar area is perfect for winding down. The spa is outstanding—easily one of the highlights. It features a pool, jacuzzi, steam room, sauna, ice room, and cold plunge pool, plus generous access to NUXE products, which is a lovely touch. The in-house ski shop is very convenient and knowledgeable, and the ski lockers make everything easy. It’s also just a short walk to the bus stop for all ski areas and close to restaurants and après-ski spots. Would definitely recommend for families—such a comfortable and well-thought-out stay.

Visited with a friend for a beginners' skiing trip. Hotel is lovely and cosy with lots of cute extras - hot wine and crepes every afternoon, popcorn machine, kids' area with sweets and drinks and free coffee machine for guests. Rooms were clean and comfortable. Hotel is conveniently located for Aguille de Midi cable car and Chamonix Sud bus stop to the slopes. Ski shop is in the hotel for ski gear rental. The spa and massage was a highlight. And the friendly staff. Would recommend for families as well as solo travellers.