Hotel L'Heliopic Sweet & Spa

Overall/mostly great. Bed was comfy, style is tasteful and fun, service was top and breakfast excellent. Spa is really lovely (although the massages/treatments were on the expensive side so I didn’t try). Two annoyances are lack of hanging option for hand towels - you end up having to just lay/stuff them on the surface between the sink and wall which isn’t great; and lack of air con in the rooms - during our stay it was 30C, which I appreciate is a heatwave for Chamonix, but these do happen and it meant a sleepless and sweaty night as there’s no option to increase ventilation or cool the room. In the winter I’m sure it’s lovely, but in the summer you will be hot if the weather is.

A perfect hotel for the adventurer! The front desk staff was very accommodating and went the extra mile by putting my bags in my room before it was even ready. The extras of a coffee bar and sparking water station plus a temporary gelato station were also pleasant surprises. Plus, it was pleasantly quiet outside so you could leave the balcony door open to sleep, a big bonus compared to comparable hotels nearby.

We enjoyed our stay in Chamonix at the Heliopic spa and hotel. I had booked the Emmeline apartment which did not include breakfast and my friend booked an attic room with breakfast. Both options were excellent. Our room was on the ground floor facing the street so got woken up two nights by some loud music from somewhere. However the apartment was large. There is a big bed in the room with a large sofa bed outside. A family will be very comfortable. We were two friends sharing. The privacy for the bedroom was limited as the door could not close due to the big bed which I found odd. The toilet , bathroom were separate. There was a fully equipped kitchen with washer dryer and dishwasher which was very convenient. The entry to the hotel is large and we enjoyed the complimentary coffee and hot chocolate every day. There is a nice area for the guests to relax. It’s wonderful to come back to the free spa after a long hike. It is situated very close to the centre of town and all the shops and restaurants are at walking distance. It’s 5 mins walk to the bus stop. We took a taxi transfer to the station and airport. I found it to be an excellent accommodation for hiking and relaxing. The service staff were very friendly and helpful.

My husband and I stayed for seven nights to do daily hikes in Mont Blanc. It has been scorching hot in Chamonix. My room faced the afternoon sun and there is no air-conditioning in the room. It was miserable to sleep at night in the heat. One morning I inquired a direction to Les Houches to a staff member. He said I can take the train or the bus to the gondola station. To reconfirm I asked again. Rita at the front desk said train will not get me directly to the gondola station to start the Mont Blanc Tour and suggested to take the bus. All of a sudden the front desk manager advanced towards me hastily and verbally attacked me for NO REASON!! I want to know WHY?? I was completely shock!! It was unprofessional and unacceptable behavior to a guest at your hotel. I was beyond upset. Even the staff members were shocked. Rita apologized for his insane behavior. The manager has been rude, impolite and unfriendly. Foods in the mountain seems to be a bit salty and very sensitive to it. I asked for a recommendation a night before to the manager. He praised a restaurant called "Bize" My husband and I visited the restaurant. we had a delectable dinner and enjoyed it very much. I was planning to thank him but that morning as I was ready to leave to Les Housches he insulted and yelled at me. I have traveled around the world and have NEVER experienced anything like this in my life. It's truly despicable. Is this how a manger treat their guests??

The location is great, literally next door to the Aiguille du Midi. Very cordial & helpful multilingual staff. Very nice breakfast. Note:was quite warm in Chamonix during our stay & hotel has no A/C-however a large fan had been placed in room prior to our arrival-was useful!