Royal Champagne Hotel & Spa

Wonderful hotel in beautiful setting. Best sleep I’ve had in a hotel, ever, the bedding is of excellent quality. The food was delicious every time, and so was the desert, yum yum yum. The team were all very helpful and friendly, special thanks to the reservation team that was very efficient and prompt in replying to all my queries.

The hotel is obviously one of the best in the world, its superb service and spectacular views makes it a must for travelers with very high standards. We will return but for a much longer period. As a side note, we travelled on and stayed at the Mandarin on lake Lucerne, no way as good.

Beautiful resort we were grateful to call "home base" for three nights in Champagne. Features every amenity you might want, very tastefully designed, and well executed by a highly profession staff that defied the stereotype of "snooty French people" (with the possible exception of one woman working the spa desk on our last night). The bar menu and included breakfast overshadowed the core dinner offering from Le Bellevue (we did not try the Michelin-starred restaurant), but in any case, the views from the terrace overlooking gorgeous vineyards were incredible. The infinity pool is similarly spectacular, but arguably outdone by the indoor pool and jacuzzi. Only criticism would be lack of any actual servers from whom to order drinks, though we didn't see many guests spending time at the pool on our one (hot) afternoon there... as guests presumably prefer to spend their days tasting Champagne! Lobby and lower level are stylish, yet comfortable and inviting areas, and we loved stopping by the glass Champagne cellar downstairs to play backgammon on their wonderful board table. Our suite was also very well equipped and service was generally outstanding. Certainly hope to return!

This is the worst 5 star hotel I’ve ever stayed at. It was hot in the evenings when I was there in June. I complained 3x about the lack of AC. It was the first thing I asked about when I was escorted to my room. I believe they lied to me and gaslighted me. Others in my group had AC. It took a lot of complaining to even get a fan. And the restaurant, Michelin rated (?) was really subpar. The food looked pretty but tasted like nothing. And there was ridiculous foam. I didn’t go to the spa, so can’t comment. All in all, I just wanted to run away.

The hotel is situated on a hill with excellent views of Épernay and Hautvillers, and all the vineyards in between. The restaurant terrace is a nice spot to enjoy the view (as well as enjoy the food, which was excellent as well). The spa is quite large with a huge indoor pool and a nice outdoor infinity pool overlooking the vineyards. The location is convenient for a quick drive to Èpernay and Hautvillers, and a 30 minute drive to Reims. The rooms all appear to have the great views, especially the higher floor.