Domes Noruz Chania

We stayed here for a week last year and it was the most beautiful hotel with fantastic service. We dined a few times in Topos restaurant and every dish we ate was wonderful. We had a minor inconvenience with our room and the staff went above and beyond to rectify the situation. We have spent a year thinking about this hotel, and next week, we finally get to return. This hotel is something special.

This adults-only hotel is located on a stunning calm and sandy beach. Parking at the front of the hotel is very limited - maybe about 7 cars - but the hotel does provide complimentary valet parking (or you can self park at the parking lot at the bottom of the road). The check-in process was a bit long-winded but we were eventually upgraded to a loft room overlooking the pool and sea. The duplex room was modern with lovely decor and included a balcony with outside bathtub (plus modesty screen) and separate plunge pool. However, the bed was only a queen size and it really was a tight squeeze upstairs in the loft area. The shower room was also very small with the sink outside in the living space. On reflection, we felt the room was awkward and to some extent style over substance. The buffet breakfast was a decent spread and you could order eggs any which way for free as well as any type of coffee (although the staff didn't inform us of this). They also had an à la carte menu which was extra. There's both an outdoor and indoor gym, and the pool together with pool bar was an excellent place to watch the sunset. We dined at the Topos restaurant one evening...whilst the portions were small, the dishes we tried were very well executed. The service was a little lapse however, but maybe that was because we sat away from other diners in one of the corners. Because the beach in front of the hotel is technically a public beach, the resort has installed mini safes on their umbrella stands (big enough for your phone and wallet). We had no problems securing complimentary loungers and umbrellas, and the beach was definitely one of the high points of our stay here. The hotel also has a couple of swimming pools. There was the aforementioned pool with pool bar which has music and a more lively ambience. There's also the quiet pool elsewhere on the grounds which was great for reading and general peace & quiet. We had complimentary access to the Soma Spa facilities which included a heated indoor pool, sauna, and steam room. Treatments were extra of course. Overall, we enjoyed our stay here but it was not perfect.

Recently returned form this hotel after spending two weeks at the venue. Due to limited characters will try and fit it all in - Good - nice beach and great sunsets Close to Chania - fabulous town and great restaurants Topos restaurant - very good Raw bar - nice place for evening drink watching sunset Room amenities were adequate, great shower, bed very comfortable and beautiful linen. Great gym inside and outside Restaurant, bar and cleaning staff were fabulous. Tean and coffee machine was good but had to phone reception for it to be restocked on numerous occasions. Birthday cake and bottle in room. Sunbeds are very comfortable. The place is kept very clean. Balcony pool is a nice touch, small but no privacy. Not good - Worst reception area to a hotel ive ever visited. Library where half board guests get snacks, is in a dungeon, underground with no windows, not enough seating, the food was not restocked adequately and the additional evening drinks were adequate, nothing special. Definitely not worth the upgrade. Any use of the spa is an additional cost even the pool. The evening entertainment was poor for a 5 star hotel, with the same ones on a weekly repeat. The rooms were certainly not big enough for 4 people, just the two of us felt cramped. There was seating both inside and out but nothing reclining to chill and snooze. Mini bar had no price list, which we found to be extortionate on departure and we were charged for items tht we did not take. Worst - our welcome text message was received a day prior to our deprture, Our packge included a free mixology class and one free a la carte meal which we did not receive. Our initial reception at the hotel was not good as we were rudely spoken to by one of the managers (Blonde hair) as she clearly believed that we had never stayed in a 5 star hotel before. Similarly a day befor departure we were spoken to by another femle manager (dark hair) and as we explained our disapponting review to her she got defensive and told us that we could not give anything below 9 or 10 score. Overall after waiting a year to visit the hotel, sadly we returned home with a sour taste in our mouths. Those of you considering this hotel would know that it is not cheap, but sadly we can go somewhere else next time. If you decide to go, I would advise staying on a bed and breakfast basis and trying the vast choice of restaurants that are available with some treat nights at the hotel.

We visited the hotel as external guests using the day pass, and we had an absolutely amazing experience. If you're looking for a place to relax and enjoy a peaceful day during your vacation, Domes Noruz is definitely worth visiting. A very special thank you goes to Efi, who welcomed us from the very first moment. She took the time to explain how the day pass works, gave us a tour of the hotel, and made us feel genuinely welcome. Thanks to her outstanding hospitality, we decided not only to come back for another day pass, but also to book our vacation here for next year! Efi truly is an asset to the company. She even gave us her personal phone number in case we needed anything during our holiday, despite the fact that we were not staying at the hotel. That level of care and dedication is something you rarely find. Everything was exceptional—from the facilities to the atmosphere and the service. We will never forget the two wonderful days we spent at Domes Noruz.

What an experience. My wife and 16 year old son visited this hotel for 10 days, as it's adults only and they allow 16 year olds so we booked it. There's a lot of little gold nugget surprises they do when you get there which I wont spoil - just go and experience it. I'll try and keep it brief so you have the facts: Hotel : Immaculate, very trendy, totally relaxed Room : So smart, well maintained, perfect aircon Staff : Met with a smile wherever and whenever you talk to them Pool : Cant be beaten, quiet with cool mood music and staff only too helpful Bar : Exceptional, great team, more drinks selection then you can imagine Poolside Food : Press a buzzer and they take your order and bring it to you Beach : Beautiful, private, loads of beds Pool Beds : You wont need to get up early to grab beds, there'll be loads available Breakfast : Wow - go and see Evening Meal : Top class food, treated like royalty and done start me on the wine I don't think this place can be beaten in my opinion for all I've given here, the only down side is at some point you have to leave and return home. Stop scrolling for a holiday and book this