Domes Noruz Chania

From the moment we arrived, this hotel made our girl’s trip feel extra special. We were welcomed with champagne on arrival, which set the tone for the impeccable service we received throughout our stay. As returning guests, we were also given access to the complimentary lounge, such a thoughtful touch that made us feel truly valued. Getting out of the sun for complimentary Prosecco and snacks was lovely. Every detail was perfect: the restaurant team remembered our morning coffee orders, the cocktails were freshly made and delicious, and the wine list was excellent. The service throughout was warm, professional, and personal, making us feel right at home while still completely indulged. The hotel itself is absolutely stunning, with beautiful surroundings right on the beach that created the perfect backdrop for our celebrations. We were there for a special birthday, and the memories we’ve made together will last a lifetime. Plenty of subbed with such a chilled zen vibe, really was perfect for us and every morning we woke up just so happy to be there. We couldn’t have asked for a better experience and will definitely be returning. Highly recommend this hotel for anyone looking for a luxurious, memorable stay! We were a group of friends but I do think the hotel is def more suited to couples. If you have booked this hotel you will not be disappointed in the slightest. The food was absolutely phenomenal and 10/10 catering for allergies and intolerances. Thank you for such a wonderful few days!

We enjoyed our 5 night stay in a Wellness Loft, though the stairs did take some getting used to and would not be appropriate for anyone with difficulty. Twice daily housekeeping was terrific! The breakfast selection was good and the staff helpful. We dined at Topos for dinner, lunches and for desserts. We preferred our dinner menus and cocktails off the resort but live music after returning was nice. It took approximately 20 minutes to drive into Old Town for dinners. The ocean water most days was calm and warm. And the beach is nice for walking. We tried the two pools but found the lack of shade from the fixed umbrellas to be a problem. A nice hot tub would have been nice to enjoy.

Very nice and clean hotel, excellent and friendly service. A special thanks to the manager Margarita who made every wish possible!

The staff at this hotel are unlike any we have ever experienced. They honestly could not do enough for us. They offer a WhatsApp service where you can ask them any questions order taxis etc. The location is stunning and directly on the most beautiful beach with crystal clear water. Extremely clean. House keeping staff are meticulous and the room was always kept topped up with water and chocolates ! Cannot fault and would definitely come back.

Its a nice hotel but service a bit lacking for a 5 star/prices charged. Very slow response to simple requests in the restaurant at times and when a process breaks down (eg a computer glitch) it paralyses everything and staff don't think to explain, apologise or offer an alternative solution until guests ask to see a manager or complain. Rooms are nicely furnished and decorated and very clean with comfy beds but pretty pokey due to their double storey aspect. Not a lot of room to manoeuvre or have a suitcase open anywhere in the sleeping part. Larger people would not be able to walk fully around the bed. We ended up moving a lot of the minibar bits and glasses to utilise that prime cupboard for easy access clothes storage. There were fairly good numbers of hangers though. Seating upstairs was pretty under used but is a nice space. Balconies are nice with various seating options. Beach is lovely and comfy sun beds with good shade at the beech and pools. Spa is super expensive. Probably more to the (many) Americans' budgets. Housekeeping were very nice and did a good job at sensible times. Music plays quite loudly in the main restaurant, pool bar and Raw restaurant. The quiet pool is quiet but has poor shade at some times of the day. Not sure anyone really needs a Careless Whisper cover played at high volume over breakfast but when we asked to turn the volume down there they did. Staff seem to want to please but don't seem to always intuitively understand expectations. The pool bar music is loud and clubby in genre. Some of the lyrics really NSFW which amused me (the managers really ought to vet the oft repeated song list for f bombs but I think they went over the heads of most guests). Staff wear an odd varied uniform including strange black pyjama type for some of the reception women and ill fitting white t-shirts over beige elasticated slacks for other staff. These often simply looked quite scruffy (and sometimes grubby). I could see the more casual and comfortable look they were going for but I'm not sure it really works at a high level hotel. On arrival we were asked about food preferences and intolerances. We wrote these down but there seemed zero follow through. The chocolates and cookies given as part of the turndown service all contained dairy. Asked at Reception about vegan options for the main restaurant which they promised to send us. Nothing appeared in 5 days. The menu promised vegetarian options on request but we didn't fancy booking only to discover nothing we could eat as most Cretan vegetarian food is heavy on eggs and cheese. Raw Restaurant was nice and our options were explained. Breakfast had a wide range of meats, cheese and dairy based pastries alongside salads and fruit. Occasionally something plant based like a tofu scramble appeared. They did find me a soy yoghurt which was great but again for a 5 star that had a lot of notices up about lactose intolerance I would have expected a more pro active approach to variety beyond a selection of plant milks. The porridge was made with water (and was tasty) but it wasn't labelled as without dairy. The Scirocco restaurant next door has a good veg and vegan menu and is beautifully situated. Tallus down the road had great (really interesting plant based) food but the setting is not quite so nice. Pulse Vegan Restaurant in Chania was amazing, So conclusion. If you are vegan it's not terrible as a hotel and there are other eating options nearby (however beyond Scirocco and Tallus nowhere else local seemed to get it). But you pay a lot of money for a breakfast where you can only eat about 1 in 10 of the things on offer. Lovely location and more of a boutique hotel feel to the rooms due to size constraints.