Domes Zeen Chania

Our stay at Domes Zeen Chania was wonderful, primarily due to the outstanding hospitality and customer service we received from every single department. It's evident that while skills can be taught, true kindness emanates from within, and it radiates from every member of the Domes Zeen team. Whether it was the reception staff and concierge team going above and beyond, the restaurant team anticipating our every need, or the housekeeping staff adding thoughtful touches, the consistent level of genuine care was truly remarkable. Special call outs to Marina Meme, Denisa, Eleni, Anastasios, and Manolis - you were all amazing and helped make our stay special! This dedication to kindness truly sets Domes Zeen apart. We eagerly anticipate our return! Thank you to everyone for making our stay so memorable. 🙏 Important note on Ocean View Rooms-Be aware that some of the ocean view rooms have obstructed views. Notably, rooms in the 3000 level have ocean views partially obscured by the 2nd floor structures of buildings directly in front, unlike the unobstructed views offered by the 1000 and 2000 level rooms (specifically request and get confirmation for a 1000 or 2000 level room if booking a sea view sapphire pavilion!)

After a hectic few days in Athens with all the crowds, sights and city buzz, it was an absolute joy to spend a week of luxury and relaxation in Domes Zeen. Check-in was very much personalised and made us feel most welcome. Our suite was on the top level so excellent views, privacy and plenty of room for a family of 2 adults and 2 older children with 2 bedrooms, a large living room and patio with private plunge pool to cool off. The Haute Living lounge and concierge service was a really nice perk - like extending business class flights to the hotel. Food throughout was a real highlight. Really high quality, much lighter and fresher than in Athens, and the flexibility of how to use half-board meals was excellent (restaurant, beach, lunch, dinner…). Our one meal in the top-class Gallina restaurant was super - excellent wine options by the glass to accompany many unique dishes. But the most positive aspect of this hotel is the staff. Throughout they were friendly and professional, with personalised service and communication - I have not seen this level in any other hotel. Two staff members to call out in particular are Charis at the beach bar, who is extremely hard-working and pleasant, and Sophia the Ops Manager and first-aider who was super-helpful with a foot injury. Our only improvement suggestion would be to automate the window blinds as it was a battle to position the curtains each evening given all the window space - first world problems!! Thank you to all at Domes Zeen for an excellent week.

We had a wonderful stay at Domes Zeen Chania. After a long journey, we were warmly welcomed and taken care of by Christos, who followed us up throughout the stay with genuine care and professionalism. From restaurant bookings to room arrangements, his support made all the difference. The Sapphire Pavilion with private pool was absolutely magical – the view, the peace, the little details. We were also greeted with a bottle of prosecco in the room, which was such a lovely surprise. On our last day, we even received a personal goodbye and a toast at the beach. These small gestures meant a lot and made the experience unforgettable. The food at the resort was great, breakfast in particular was exceptional. We also got great recommendations for restaurants in Chania Old Town – such a charming area to explore. If I could wish for one thing, it would be the option of all-inclusive, and perhaps a buffet dinner once or twice a week to make it a bit more relaxed – but that’s purely personal preference. Overall, this turned into one of our best holiday experiences. Thank you to everyone at the resort – and a special thanks to Christos for going above and beyond

First, the star takes extreme pride in the grounds and their work at this well-kept resort. The landscaping, pool and rooms are beautiful. The food and service were excellent. Next, check in was easy and Chris made us feel right at home. We only stayed here for a few days but would highly recommend 5-7 days at this hotel. The spa service was great and beds were comfortable. The location is great too as it’s a 30 minute walk into town and the nearby port with lots of restaurant and shopping options.

Very nice property and great customer service. We had the half board, lots of selection at breakfast and dinner was great with good choices that change every day. Much larger property than I'd imagined and guess it's likely the best in the area. We did choose a villa given we are 4, but not sure I'd stay again given the price point relative to the value. Having said that, if money is no object, go for it!