Domes Zeen Chania

Fabulous hotel with excellent rooms and services Pool and beach area was lovely Easy access into town Our customer service manager Christopher was amazing so helpful and attentive My only concern would be if you cant walk up stairs or far then request a room at the bottom near the pool

Really liked the aesthetic of the resort and the rooms are spacious and lovely. The breakfast spread was nice but generally the restaurants are on the pricier side. The biggest disappointment was the pool which was not heated. It might work well in the summer months but if you are travelling in the shoulder season expect very cold water and the pool basically unusable. Also quite surprised that the housekeeping did not clear away used food wrappers/old snacks (which the hotel provided) for the 4 days we stayed at the resort.

We have just returned from a truly wonderful 6 night stay traveling as a family with a 9 month baby …. from the moment we arrived we felt relaxed - the staff are so attentive and every day would come by either at breakfast/lunch/ pool/beach to see how our evening before had been, how the day was going, if there was anything we needed - can honestly say the most attentive staff we’ve ever experienced …..: nothing was too much trouble, from making sugar free pancakes every morning for my diabetic partner, to even supplying a brand new firmer mattress for the baby (was literally sinking into the initial super soft one and unable to turn so was a worry first night) - a big shout out to Christos for arranging this and also to Manilos (food and beverage Manager for his wonderful attentive service too) - also the guy on the beach too (forget his name) always smiling and really took pride in keeping everyone happy - the rooms were beautifully designed, really well appointed, the breakfast was fab, food was great, the pool was perfect temperature, beautifully maintained landscaping - buggies constantly driving around to transport if required, perfect supply of water in rooms, thirst quenching detox waters on tap at the bar all day, loved the saxophonist and various musicians at dinner - and even the special touch when leaving which I won’t ruin in case you book - which you should do without any hesitation :)

Beautiful resort. Cristos is the hotel’s greatest attribute as he is dedicated to making sure you have the best experience possible. My only rec would be better options for gluten free. Their options and safety are far behind other 5 star hotels.

Our stay at Domes Zeen Chania was wonderful, primarily due to the outstanding hospitality and customer service we received from every single department. It's evident that while skills can be taught, true kindness emanates from within, and it radiates from every member of the Domes Zeen team. Whether it was the reception staff and concierge team going above and beyond, the restaurant team anticipating our every need, or the housekeeping staff adding thoughtful touches, the consistent level of genuine care was truly remarkable. Special call outs to Marina Meme, Denisa, Eleni, Anastasios, and Manolis - you were all amazing and helped make our stay special! This dedication to kindness truly sets Domes Zeen apart. We eagerly anticipate our return! Thank you to everyone for making our stay so memorable. 🙏 Important note on Ocean View Rooms-Be aware that some of the ocean view rooms have obstructed views. Notably, rooms in the 3000 level have ocean views partially obscured by the 2nd floor structures of buildings directly in front, unlike the unobstructed views offered by the 1000 and 2000 level rooms (specifically request and get confirmation for a 1000 or 2000 level room if booking a sea view sapphire pavilion!)