Domes Zeen Chania

We have just returned from a truly wonderful 6 night stay traveling as a family with a 9 month baby …. from the moment we arrived we felt relaxed - the staff are so attentive and every day would come by either at breakfast/lunch/ pool/beach to see how our evening before had been, how the day was going, if there was anything we needed - can honestly say the most attentive staff we’ve ever experienced …..: nothing was too much trouble, from making sugar free pancakes every morning for my diabetic partner, to even supplying a brand new firmer mattress for the baby (was literally sinking into the initial super soft one and unable to turn so was a worry first night) - a big shout out to Christos for arranging this and also to Manilos (food and beverage Manager for his wonderful attentive service too) - also the guy on the beach too (forget his name) always smiling and really took pride in keeping everyone happy - the rooms were beautifully designed, really well appointed, the breakfast was fab, food was great, the pool was perfect temperature, beautifully maintained landscaping - buggies constantly driving around to transport if required, perfect supply of water in rooms, thirst quenching detox waters on tap at the bar all day, loved the saxophonist and various musicians at dinner - and even the special touch when leaving which I won’t ruin in case you book - which you should do without any hesitation :)

Beautiful resort. Cristos is the hotel’s greatest attribute as he is dedicated to making sure you have the best experience possible. My only rec would be better options for gluten free. Their options and safety are far behind other 5 star hotels.

Our stay at Domes Zeen Chania was wonderful, primarily due to the outstanding hospitality and customer service we received from every single department. It's evident that while skills can be taught, true kindness emanates from within, and it radiates from every member of the Domes Zeen team. Whether it was the reception staff and concierge team going above and beyond, the restaurant team anticipating our every need, or the housekeeping staff adding thoughtful touches, the consistent level of genuine care was truly remarkable. Special call outs to Marina Meme, Denisa, Eleni, Anastasios, and Manolis - you were all amazing and helped make our stay special! This dedication to kindness truly sets Domes Zeen apart. We eagerly anticipate our return! Thank you to everyone for making our stay so memorable. 🙏 Important note on Ocean View Rooms-Be aware that some of the ocean view rooms have obstructed views. Notably, rooms in the 3000 level have ocean views partially obscured by the 2nd floor structures of buildings directly in front, unlike the unobstructed views offered by the 1000 and 2000 level rooms (specifically request and get confirmation for a 1000 or 2000 level room if booking a sea view sapphire pavilion!)

After a hectic few days in Athens with all the crowds, sights and city buzz, it was an absolute joy to spend a week of luxury and relaxation in Domes Zeen. Check-in was very much personalised and made us feel most welcome. Our suite was on the top level so excellent views, privacy and plenty of room for a family of 2 adults and 2 older children with 2 bedrooms, a large living room and patio with private plunge pool to cool off. The Haute Living lounge and concierge service was a really nice perk - like extending business class flights to the hotel. Food throughout was a real highlight. Really high quality, much lighter and fresher than in Athens, and the flexibility of how to use half-board meals was excellent (restaurant, beach, lunch, dinner…). Our one meal in the top-class Gallina restaurant was super - excellent wine options by the glass to accompany many unique dishes. But the most positive aspect of this hotel is the staff. Throughout they were friendly and professional, with personalised service and communication - I have not seen this level in any other hotel. Two staff members to call out in particular are Charis at the beach bar, who is extremely hard-working and pleasant, and Sophia the Ops Manager and first-aider who was super-helpful with a foot injury. Our only improvement suggestion would be to automate the window blinds as it was a battle to position the curtains each evening given all the window space - first world problems!! Thank you to all at Domes Zeen for an excellent week.

We had a wonderful stay at Domes Zeen Chania. After a long journey, we were warmly welcomed and taken care of by Christos, who followed us up throughout the stay with genuine care and professionalism. From restaurant bookings to room arrangements, his support made all the difference. The Sapphire Pavilion with private pool was absolutely magical – the view, the peace, the little details. We were also greeted with a bottle of prosecco in the room, which was such a lovely surprise. On our last day, we even received a personal goodbye and a toast at the beach. These small gestures meant a lot and made the experience unforgettable. The food at the resort was great, breakfast in particular was exceptional. We also got great recommendations for restaurants in Chania Old Town – such a charming area to explore. If I could wish for one thing, it would be the option of all-inclusive, and perhaps a buffet dinner once or twice a week to make it a bit more relaxed – but that’s purely personal preference. Overall, this turned into one of our best holiday experiences. Thank you to everyone at the resort – and a special thanks to Christos for going above and beyond