The Charleston Place

Unfortunately, we have the displeasure of staying at this hotel currently for two nights. This is a hard pass for travelers to Charleston and there are certainly better options. First, the hotel is under construction. We did not know that as no one at reservations told us upon booking. No pool. Revised entrance. Club "access" has been moved. First, the staff, upon calling is unable to accurately tell you where to go for valet parking. After driving all day, we spent 20 minutes on the phone with staff who were really struggling with guiding us into the entrance. GPS does not accurately bring you to the address and the staff just wants to give you this incorrect address and be done with you. Very frustrating. Then, upon arrival, the bell staff left our luggage in the lobby and we just took it upon ourselves to grab it and take it to the room. The "reimagined" double is not worth the extra charges. Very nice but overpriced and small. You can hear your neighbors and those in the hall. The club lounge is not a lounge but an old suite that has been revived to act as a lounge during constructions. Not worth it. Hard to find as you wind through passages on the 4th floor and the offerings are just okay. Save the money and pay for options withing walking distance. The concierge folks are very nice but absolutely unhelpful. I spoke to one prior to coming and one in person and they can only push their property restaurants and generalities. No real assistance at all and very disappointing. Just do it yourself. Everyone is very nice but I really regret this stay as there were surely better luxury options and at this price, with the aforementioned shortcomings, the stay was a one star. I just want everyone to know and consider as you book.

Before choosing to stay here, understand all the included items as you may be disappointed to know everyone walking through the hotel will receive the same amenities, yet you are paying for them.

Valet was a major pain point during our stay and I felt bad for the valet guys. There were a lot rude guests that ended up taking precedence over my family when it came to the valet stuff and all we got were apologies. When we are told to wait and wait and it takes about 30 minutes or more for a valet guy to get our car, but then other guests get out of their cars and leave them unattended while we are following the rules and procedures is not the best look. Especially when these guests are being extremely rude, but my family just sat in our car and watched our mpg drop from 25 to 17 says a lot for how long we were in idle for and the one night my family needed to get to a reservation which they were 10 minutes late for which was fine thankfully. Check out and check in usually takes a while whenever we stay which is somewhat frustrating but I just stay patient and feel bad for the front desk people because again there are rude guests. Pool not being opened is disappointing since this has been our 2nd time staying this year and last year the pool was closed when we stayed in December. We have made this somewhat of a tradition over the last few years. Hearing the spa is going away for the next couple or few years is disappointing too since my daughter and I use the spa as a tradition too. I feel bad for the people who work at the hotel at the end of the day because it is not their fault the renovations are taking longer than anticipated and all of the employees seem to be working extremely hard. I love this hotel ever since my family started going to it in the early 90s so there is definitely sentimental value. The hotel has a lot going for it but this past visit my family and I were just disappointed in the pool not being finished, hearing the spa is going away, and valet.

This was our family staycation for the second year in a row. The Christmas decor and event offerings were wonderful and the food at the Club Level was delicious. We also had a very friendy bellman and overall ths staff was kind and accomodating. However, we were very disappointed with that the check-in was over an hour late (and for a one night stay this was a lot of time and didn't give us much time to change for our evening activities) and valet service to leave took an hour for the car to come around.

I've been to quite a few five-star hotels all over the world, and service at The Charleston Place is in the top five. The equivalent of the old Savoy Hotel in London and the old Adlon Hotel in Berlin. From the housekeepers and room service waiters on up, each and every one was a professional at the top of their game. Example: when I asked the travel desk about the difficulty of getting an Uber back at the end of the day, he assured me -- correctly -- that there would be no problem, but seeing that I was still concerned, he handed me a card and said "If something happens and you get stuck I'll have a hotel black car out there in 30 minutes." The renovated rooms are among the most graceful I can remember, with just the right amount of open space and just the right amount of design & decoration. And we had plenty of room to spread out. There are two things that need improvement. The food service carts do not have hot-food compartments, and my breakfast arrived nearly cold every day, not the waiters fault at all. Second, the one day we went to breakfast downstairs, it took 45 minutes to get us food. The exquisite Bernardaud teapot did not keep the tea warm for more than a few minutes -- give me a thermos-style stainless steel one anytime.