Emeline

We cannot say enough great things about Hotel Emeline and the entire team. From check-in to check-out, our stay was completely seamless, and the level of care and attention from the staff truly set this hotel apart. The team went above and beyond at every turn. Any request we had was met with flexibility and thoughtful customization, which made our stay feel personal rather than transactional. The room accommodations were excellent — comfortable, well-appointed, and perfectly located for enjoying everything Charleston has to offer. We were also incredibly impressed by how smoothly the team handled allergy and dietary accommodations. It’s clear they take these details seriously, and it made a huge difference in how cared for we felt as guests. And the food… outstanding. Truly some of the best hotel dining we’ve experienced. We are still hearing from friends about how memorable the meals were. From the service to the atmosphere to the attention to detail, Hotel Emeline exceeded our expectations in every way. We would absolutely stay here again and highly recommend it to anyone visiting Charleston.

This was a large corporate room block and we were all blown away by the hospitality and professionalism of the staff. definitely will recommend The Emeline to anyone traveling to CHS!

Our recent stay at Hotel Emeline was absolutely upsetting and unacceptable from start to finish. We were not informed in advance about a 3.16% credit card surcharge, which already felt misleading, but the situation only worsened after checkout. We were wrongfully charged a $250 smoking fee, despite the fact that neither my husband nor I smoke. This accusation is completely false and insulting. As if that weren’t bad enough, this was also our first experience ever having to kill a cockroach in the bathroom of a hotel room—something no guest should have to deal with, especially at a hotel of this caliber and price point. When we contacted customer care to dispute the charge, we were hung up on twice, which is beyond unprofessional and unacceptable. We were then told that no refund would be considered until their engineers could test the fire alarm, leaving us stuck with an unfair charge, no clear timeline, and no accountability. Between the hidden fees, false smoking charge, unsanitary room conditions, and dismissive customer service, this hotel has completely failed in providing even basic hospitality. I am absolutely disgusted by how this situation was handled. We will not be returning and will be sure to share this experience with friends, family, and anyone considering staying here. Save yourself the frustration and stay elsewhere.

I stayed at the Emeline while visiting family the week of Christmas. This was my second Christmas stay, my last was 3 years ago. The hotel once again exceeded my expectations, upon check in I was ungraded to a beautiful suite. My family in Charleston enjoyed visiting the hotel every evening we ate at Frannie and The Fox, loved the burnt honey pizza which we enjoyed on the beautiful patio by the fireplace. Shoutout to the excellent valet guys, especially Mark and Oliver always helpful.

First I would like to start with our arrival and Christine was as the front desk and could not Have been nicer with her big smile and kindness! Then Jimmy our favorite waiter for breakfast ! He is so awesome we wanted to take him home ! What a beautiful person and so welcoming and fun! Our bartender in the back den was Daniel another incredible addition ! Described all the special drinks and had the cutest ornaments in his beard The I believe the waiter in our Terr was Tyler ! Fabulous ! Rooms always were so clean and neat when we arrived back after a fun day and we just look forward to the day we can return’