Market Pavilion Hotel

Check-in was handled extremely poorly and fell well below the standard expected for a luxury hotel. I arrived at 3:00pm knowing check-in was at 4:00pm and politely asked if my room happened to be ready early. It wasn’t, which was fine. I was told to return at 4:00pm or that I would receive a call if it became available sooner. At 4:00pm, my room was still not ready. I was asked to wait on the rooftop and told I would be called when it was ready. After nearly 40 minutes on a cold, windy rooftop, well past my confirmed 4:00pm check-in time, I returned to the front desk. I had received no call. Meanwhile, I watched other guests be sent to their rooms. When I politely expressed that my check-in time had passed and this was becoming unacceptable, the front desk agent (Andreina) did not apologize or offer any courtesy whatsoever. Instead, she (Andreina) insisted that check-in starts at 4pm siting your reservation states, “From 4pm” and that my room could be ready at any point after 4pm, implying that the posted check-in time did not guarantee room availability. That logic makes no sense. My reservation clearly states 4:00pm to noon, not an undefined window. Shifting blame to the guest rather than owning the delay was inappropriate and dismissive. To make matters worse, I was offered a “ready” room only if I accepted a downgrade. When I declined because I wanted the room I paid for, the explanation kept changing from “not as nice” to “same room, just no view.” It was confusing, frustrating, and poorly handled. I finally got into my room just before 5:00pm, nearly an hour after check-in, with no apology, no compensation, and no accountability. That said, not everyone here deserves criticism. Omar, the valet and bellman, was an absolute gem. He was kind, helpful, and professional, and he deserves recognition. The restaurant was outstanding. The steak was one of the best I’ve ever had, and the service was excellent. Unfortunately, front desk service sets the tone of a hotel stay, and this experience overshadowed everything else. For a hotel at this price point, this level of check-in mismanagement and customer dismissal is unacceptable. I am local and booked this for a staycation. I won’t be back nor would I recommend it to anyone I know solely based off of what they would be dealing with at check in.

The service at Market Pavilion is like no other. Checking in we were assisted by Theresan and she was absolutely wonderful, accommodating our requests that were not guaranteed. She went above and beyond to make it happen, and absolutely made our whole weekend. The service here is why we keep coming back year after year. Thank you so much Market Pavilion stuff for making our 28th Anniversary the best ever!

Outstanding upscale hotel and in my opinion, the best. Polite and professional staff offering their assistance with everything. Special shout out to Theresa and Shane who went out of their way to help return and ship my cellphone back home to me. Clark the bartender is the best and master at his craft. Housekeeping excellent with all the extras in your room. Beautiful rooftop bar with harbor view and dinning. No reason to search anywhere else. The top three restaurants just steps away.

THANK YOU so much to Theresan and Rachana for making my stay so wonderful! They greeted me at check-in and went above and beyond to ensure that my room was absolutely perfect. They are the most welcoming, kind, considerate, and genuinely wonderful people. I will be back just to see them both! The hotel's location is simply unbeatable, just a stone's throw away from the historic district and all its enchanting attractions. I could easily stroll to cobblestone streets, unique shops, and delightful restaurants, making it the ideal spot for exploring the essence of Charleston. The room itself was beautifully appointed, with a perfect balance of modern amenities and Southern charm. Overall, my stay at The Market Pavilion Hotel was nothing short of magical. With its perfect location, stunning accommodations, and an incredible staff who made me feel like family, I can't recommend it highly enough. Next time I'm in Charleston, there’s no doubt where I’ll be staying!

This place really exceeded my expectations. My girlfriend and I had been looking for a place to stay for a long weekend in Downtown Charleston and this hotel checked all the boxes. While it may not win any points for trendiness, it had everything we needed. The location is perfect, and the staff was incredibly nice and helpful. A highlight was hot coffee / juice / pastries on our floor every morning, then fresh cookies every afternoon. The style is a bit antiquated but the rooms were big and clean. Would definitely recommend.