The Restoration

Great location and service, especially from Anthony and Matt. Rooms need a lot of work before I would stay there again. . Showers are dirty with mold. Baseboards desperately need painted and many light bulbs burnt out. There were splatters of what I assume to be coffee all over the kitchen island. Not a lot of detail from housekeeping. We found some items left from the previous guest. What I liked most was location and the washer and dryer.

Great stay with a wonderful staff. It is nestled in the historic district next to the college. Everything is in within walking distance. I enjoyed the cleanliness of my room and delivery of breakfast in a quaint basket to my door. For parking, you can either valet park or park at one of the garages down the way. I recommend this hotel for your next stay.

we came here on a girls weekend. We rented a one bedroom suite that helped three people as advertised bed was very comfortable, but the third person had to sleep on the couch, which was fine, but there was no bedding really there for her. We put it together, which was OK too. The big problem was when we went to shower at night. The water pressure was so low and there was no hot water very lukewarm water and after a day of traveling, that’s all you really wanna do is take a shower. I picked up the phone to call someone there was no answer. I had to go downstairs and wait 10 minutes with someone telling me that they would send someone up in the morning the next day definitely the shower was back to normal with Hot pressure but when I told the manager the day of checkout, he could care less and just did not feel taken care of us to make us feel a little bit taken care very poor customer service and basically told me it was not a problem for 1,000 a night skip this place

Well I can't comment on the hotel itself, since it was impossible to make a reservation. I called up the hotel phone number to get rates and info for a stay in June for two rooms for three nights. I was quoted a price ($3,337.04) and then was disconnected so I called back the next day to complete the booking. The agent (Martha) suggested that instead of booking the two rooms we would be better off in a residence. I said I didn't think I could afford it but she quoted me a price which was around $300 more overall than the cost of the two rooms. I wanted to go ahead with the booking and then she told me that her system was down and she would have to connect me with the front desk to complete the booking. I was transferred to Matt who told me that this person had made a mistake and there was no way he could honor that price that it would actually be almost $5k for the stay. He suggested that perhaps I called a third party. WRONG. After arguing with him for a long time, I decided to just go ahead and book the original two rooms. HE THEN REFUSED TO HONOR THAT PRICE AND SAID IT WOULD BE $100 MORE THAN I WAS ORIGINALLY QUOTED. After all I had been through he refused to eat the $100. THAT IS $100 OVER THE WHOLE STAY NOT PER NIGHT. He was not even very nice about it. I then hung up and decided I needed to speak to a hotel manager because I could not believe that an establishment would treat a potential customer this way. I then left a voicemail for William Bennett who is the manager of the hotel. NO CALL BACK. I then sent him an email. NO RESPONSE. Obviously, I would not stay there at all any more but I just wanted to warn people that obviously something is very wrong at this place and to STAY FAR AWAY!!!

**Why Molly Carroll is the Best Waitress I’ve Ever Had** In a world where customer service often feels robotic, rushed, or simply routine, encountering someone like Molly Carroll is nothing short of extraordinary. Dining out can be about so much more than food—it can be an experience, a memory in the making. And that’s exactly what Molly provides: not just a meal, but a full, personalized, and unforgettable experience. After years of eating at countless restaurants, from cozy diners to upscale bistros, I can say with full confidence that Molly stands out as the single best waitress I’ve ever had the pleasure of being served by. Her excellence lies not in any one trait but in the seamless combination of many: professionalism, warmth, intuition, efficiency, knowledge, and a spark of genuine personality that ties it all together. ### First Impressions Matter—and Molly Nails It From the moment I walked into the restaurant, there was something about Molly’s presence that made everything feel a little brighter. A first impression in the service industry is crucial—it sets the tone for the entire meal—and Molly understands this deeply. Her greeting was warm and authentic, not overly rehearsed or forced, but friendly and confident. She welcomed us like old friends, somehow striking that perfect balance of familiarity and respect. Her energy was instantly comforting. It was the kind that made you relax into your seat and know you were in good hands. Molly didn’t just take us to our table and hand us menus—she created a moment. A smile, a quick joke, and a kind word all contributed to an immediate connection. And this wasn’t just a one-off fluke. I’ve returned to the same restaurant more than once, and each time Molly brings that same level of sincere, welcoming energy. ### Knowledge Is Power—and Molly Is a Menu Master One of the most immediately impressive things about Molly is her thorough knowledge of the menu. She doesn’t just know the names of the dishes or recite the specials by rote—she understands them. You can tell she’s taken the time to learn the ingredients, the preparation methods, the flavors, and even the best wine or cocktail pairings for each item. When we asked for recommendations, she didn’t hesitate. Molly listened carefully to our preferences—likes, dislikes, dietary restrictions—and used that information to guide us with confidence. The suggestions she made were spot-on, as if she had tailored them just for us. I mentioned I had a shellfish allergy, and she instantly pointed out which dishes to avoid and which could be customized safely. That kind of attention to detail and awareness is not just appreciated—it’s crucial for a safe and pleasant dining experience. And when one of my friends couldn’t decide between two entrees, Molly offered thoughtful comparisons, even going so far as to describe texture, spice levels, and portion size. That’s not just good service—that’s the kind of personalized guidance that turns indecision into excitement. ### Anticipation Without Interruption Perhaps the most subtle yet remarkable part of Molly’s service is her timing. She seems to operate with a sixth sense for when to appear and when to give space. She’s not hovering, but she’s never hard to find. Drinks are refilled before we realize they’re low. Empty plates are cleared without disrupting conversation. When a dish is brought to the table, she’s there moments later with the perfect check-in—just long enough to ensure everything’s perfect, never long enough to feel intrusive. This is a skill that’s hard to teach, yet Molly makes it look effortless. She anticipates needs before they arise and does it with such a natural rhythm that it feels like she’s reading the room in real-time. That ability to adapt her service style depending on the table—more chatty with families, more formal with business diners, and so on—is a rare and invaluable trait. ### Grace Under Pressure It’s one thing to perform well during a quiet shift; it’s another to shine when the place is packed. One evening, the restaurant was clearly short-staffed, and the dining room was buzzing with impatient customers. Most servers would crack under that kind of pressure—but not Molly. She moved quickly and efficiently, never breaking her composure. Her tone remained calm, her service stayed top-notch, and her smile never faltered. Even when dealing with a difficult customer at a neighboring table, Molly handled the situation with the kind of grace that takes years to develop. She listened, empathized, and resolved the issue—all while making sure her other tables didn’t feel neglected. Watching her in action was like seeing a master class in multitasking and emotional intelligence. ### A Personality That Elevates Everything It’s easy to overlook the human element in service—but that’s what Molly does best: she brings her full self to the job. She doesn’t hide behind formality or force a fake persona. Instead, she lets her personality shine through in a way that enhances the entire experience. She’s witty, kind, and refreshingly real. A quick joke here, a funny anecdote there—it’s all delivered with impeccable timing and just the right dose of charm. This isn’t about being overly familiar or crossing professional boundaries. Molly knows where the line is, and she walks it with ease. What she brings is authenticity—something that’s so often missing in service roles today. You don’t feel like a table number when Molly is your waitress. You feel seen, heard, and appreciated. ### Going Above and Beyond What truly sets Molly apart from the rest is her willingness to go the extra mile. One night, I was celebrating a friend’s birthday, and while we hadn’t mentioned anything when making the reservation, Molly somehow picked up on it in conversation. Before we knew it, she had quietly arranged for a small dessert with a candle, delivered it with a chorus of well-wishes, and made the moment truly special—without even being asked. It’s those little, thoughtful touches that elevate a good meal to a memorable one. Molly consistently finds ways to add a personal element to the experience, whether it’s remembering your favorite drink from a past visit or recommending a local event happening after dinner. That kind of dedication speaks volumes about her character and commitment. ### Consistency Is Key Great service once can be chalked up to luck. But great service *every time* is the hallmark of true excellence. I’ve been fortunate enough to have Molly as my waitress on multiple occasions, and each time she delivers the same high standard of care, warmth, and professionalism. She’s not someone who has “good days” and “off days.” She shows up, does the work, and does it with a level of consistency that is both rare and commendable. This consistency also suggests something deeper—that Molly genuinely cares about her work. She takes pride in what she does, and it shows. Every guest matters. Every meal is an opportunity to make someone’s day a little better. That mindset is what transforms a job into a calling. ### A Reflection of the Best in Hospitality Molly Carroll isn’t just a great waitress—she’s a reflection of what the service industry should strive to be. She represents everything that hospitality should encompass: warmth, skill, care, adaptability, and above all, a human connection. In an age where automation and efficiency often take precedence over personal service, Molly proves that there is still tremendous value in the people who make dining out a joy. Her work doesn’t just benefit the guests—she uplifts the entire establishment. Customers return not only because the food is good, but because people like Molly make them feel welcome and valued. She creates loyal regulars simply by being herself: kind, competent, and quietly exceptional. ### Conclusion In a sea of forgettable dining experiences, Molly Carroll shines like a lighthouse. Her combination of skill, heart, and professionalism has made every visit memorable, and I honestly can’t imagine anyone else topping the level of service she provides. Whether it’s your first time dining at her restaurant or your fiftieth, Molly has a gift for making each meal feel like something special. She’s not just the best waitress I’ve ever had—she’s a reminder of what amazing service can look like when it’s done with love, passion, and purpose