Fairmont Le Manoir Richelieu

The hotel is absolutely beautiful. Like no other. The food is good. So fun to sit outside on the patio and enjoy the weather while dinning. Pool area is very clean and nice. Hot tub was great when the clouds came in. Very relaxing sitting areas and nice paths to walk.

It is such a beautiful property and it’s always nice going here because we have a chance to relax and eat well. Strongly suggest to anyone ! People and staff are very friendly and the activity list they have can keep you very busy also . Enjoy the nature and also great comfort ! A must to do

Beautiful hotel Nice location & professional staff Rashid at the front desk was awesome helping us plan our stay! Nice pool & saunas

Perfect room. Perfect resort. Sadly… Worst dining experience ever. Réservation at 20:45. We called to Make sure they were expecting us instead at 21:15. Everything was confirmed. Sadly, the kitchen was closed as they told us as soon as we came in. We had, after lot of discussions, to order from the bar. In 10 minutes because my wife is vegetarian and they wanted to close the bar too… Honestly its a shame for a Fairmont.

I’ve been to this hotel multiple times, unfortunately, this will be our last. Check-In Confusion Check-in was chaotic and poorly explained. I was asked to swipe my card twice without clarification. The front desk agent failed to mention any amenities, and initial denied our rooms included hotel credits and free breakfasts. Only after returning to the reception area and pushing did I get confirmation that we did, in fact, have hotel credit and free breakfasts. Valet Service = Wasted Time & Money Valet was consistently understaffed. Each time we needed the car, it took 20–30 minutes. Once, I left the car with keys and a valet ticket in plain sight. I returned 30 minutes later — the car hadn't moved and no valet in sight. Completely unacceptable. Dining Frustrations We tried the basement restaurant at 6 PM — they were "too busy" to seat us. At the patio bar, we waited 40 minutes to place an order (including moving indoors due to rain) and another 20 to be asked to repeat the whole thing — because the original waiter hadn’t entered it. Instead of being honest, the second server lied to cover it up, asking us to “confirm” our order. The service was unprofessional, and the meal wasn’t worth the time or money. Housekeeping Inconsistencies Housekeeping left dirty glasses, old welcome food sat for days, and towel counts varied daily. Robes were removed and never replaced despite repeated calls and promises they were on their way. No one ever followed up. Poor Communication The in-room phones don’t list how to contact housekeeping or the front desk — baffling for a hotel of this caliber. Breakfast Buffet Chaos Included buffet was unhygienic — kids were handling food with their hands and no staff intervened. My husband skipped breakfast after seeing it. We were charged the first day (despite it being included) and not the second. Inconsistency was the only consistent theme. Concierge Indifference The concierge was clearly more interested in flirting than helping. When asked about fjord tours, he feigned ignorance, then gave vague driving directions. No recommendations, no brochures, no effort. This was meant to be a special trip for our nephew’s first international vacation. Instead, it was filled with frustration, lackluster service, and clear understaffing. This hotel has gone from memorable to mediocre. Sadly, we won’t be returning.