Fairmont Le Manoir Richelieu

We stayed at this great hotel from September 14th to September 18th with another couple and we just loved the experience, from the arrival to the departure. We went to all the restaurants and bar as well as the golf club house. The food was excellent and the staff was amazing everywhere. The rooms were very well appointed and the housekeeping staff was outstanding. The employees at the front desk were very helpful. We are highly recommending this beautiful hotel. Andree et Armand

We stayed September 4-7, based on reviews we had mixed feelings too. When arrived greeted with smile at door, went to reception where we met Roxanne who was pleasant and friendly. She even took the time to look around and found us a best room ( probably because I’m an Accor gold member). House keeping was amazing always, special thanks to Diana! We had enough tea since we don’t drink coffee, also enough water. We really enjoyed the pool, hot tub, sauna, steam room, truly amazing Bellerive cafe -Claudia who was amazing and friendly and fun. She made us a very nice hot chocolate ( Italian 😋😋) also everything here was tasty and healthy. Laurent ( concierge) who we met on our 2day, from meeting him everything went from ok to extremely enjoyable. He was very pleasant and friendly. Thanks to Laurent we did Maverick Sport Side-by-Side 2-seater. We dearly appreciated his level service!! Bar- wasn’t very impressed but staff tried their best. Could’ve been lot better comparing with other Fairmont facilities. Overall enjoyed the stay, special thanks to Laurent, Roxanna and Claudia for making our stay more memorable.

We spent 3 wonderful days at this Hotel, family of 4 (2 teenagers) This place is breathtaking, the location is just amazing, the view awesome. The hotel looks like an old castle, very nice and cozy , some would say its dated , true but that is his charm, we LOVED it. This place is spotless, very clean , courteous staff, English and French not an issue. So much to do at this resort, from golfing with a beautiful view, mini golfing with family ..9 holes. Biking , hiking, zip lining ($30 plus taxes) that lasts about 20seconds at most. Arcade room (Xbox or PlayStation with VR, ping pong table and air hockey. That's it. Kids activities during the day, marshmallow pit at night after 8pm go see the reception they give you everything that you need. (free) Pool is nice and clean (indoor and outdoor) with a jacuzzi and a steam room, the big problem is not enough chairs to accommodate everyone , i guess like Mexico , early risers get the chairs !! Pools are heated and towels are provided which is amazing. Rooms , very clean , make sure to know what type you are getting , some rooms were small some bigger , bathroom was small , we had no balcony , nothing to hang our clothes , we had a desk , nice tv, small fridge in room, lots of amenities though which was very nice, so no complaints. We had no A/C upon arrival and for the day but got fixed later that night. Restaurants, we only ate at the Bellerive for supper/breakfast , which was very good, service was slow but ok , make sure to reserve and eat outside with the amazing view! Price for supper was reasonable except for the soda , they charge $5 for a small glass filled half with ice. Breakfast buffet...really good …REALLY expensive , $38/ person plus taxes for eggs and bacon and croissants really not worth it …$200 for a family of 4 for breakfast that's just crazy, but that is on me, should of checked before going in!! There is a St Hubert rotisserie near the casino across, do a take out since have to be over 18yrs to eat at restaurant since in the casino, and eat at the picnic tables outside where the canons are. Parking valet is $40, casino parking is $12 for 24hrs or go up the hill a bit P7-P9 free parking but always full. Electric cars....only 1 charging station Circuit Electric (slow) or else they have some plugs at the valet or go to the casino bottom floor parking they have free plugs available but you will get 1%/hour …or just go in town near the Canadian tire (not even 5min drive) for fast charging! We also did the Via Ferrata from the hotel, worth every penny, like mountain climbing it was awesome BUT challenging, was not easy and they say 7yrs and up....no way...it will be very difficult for them...Id say minimum 12-13yrs old and it will be tough...make sure to stretch before and after, trust me!...$90/person plus tx. You are only a 5-7min drive from town, where there is a McDonald's , Mikes, ice cream place with comfort food but also an amazing view of the river! Would we return to this resort, that is a definite YES ...it was our first time , we will know better for next time. Why 4** well we had some issues that you might not have and i wont dwell on them, they tend to overpromise , keep your expectations reasonable. Let me know if this was helpful kind regards stud

Wonderful service, golf is amazing and fabulous hotel with a view. It was a great weekend with friends, everything was perfect and also at the pro shop you can find a beautiful clothes

We enjoyed the stay despite the fact that the service level is far below what you would expect of a Fairmont hotel. The room was cleaned daily, and the hotel grounds and common areas were clean and well-manicured. The bathroom in our Fairmont view double-double room was tiny with no room to put my toiletries. The beds were comfortable, and we slept well. The breakfast buffet is a decent spread but not as nice as some places we've been. However, the service in the dining room is terrible. We got seated promptly and greeted within a reasonable amount of time, but that was the end of the service. You'll never see your server again. I also had to chase down the server to get our check. I would expect superior service at a Fairmont, and the dining service was poor at best. One evening, we couldn't even get a table in the dining room for dinner, so we had to order room service. The Room Service was quick and excellent, and the Spaghetti was delicious. It was a great decision (albeit forced) to stay in the room and order in. The valet parked and retrieved our car promptly but were not particularly hustling to greet you or help you. This hotel is the only game in the area unless you want to stay at a B&B or a very small local hotel. It certainly has the ambiance, but I wouldn't make a special trip to stay here because the experience just isn't up to par for the price you pay. Other reviews have mentioned that the place needs updating, and I would agree as the walls and woodwork show lots of wear and tear.