Fairmont Le Manoir Richelieu

We had booked this hotel for part of a 40th anniversary trip after seeing the amazing reviews. Unfortunately this was not our experience. Our room was lovely. A great view and very clean and well appointed. But the hotel had a convention and were very short staffed in all areas. Dinner the first night was very slow with missing cutlery, unavailable wine from the wine list, missing food items and a very long wait for anything. There was no waiter service to the terrace and a 20 minute queue to collect your own drink from the bar.Not the sort of service we had expected. We did complain at the time but it appeared that staff had been allocated to the convention functions leaving the hotel understaffed.The inside terrace room was also closed in the afternoon for a wedding. A real shame.

A romantic weekend at Manoir Richelieu. A beautiful site, particularly in Fall. Valet service on site and the hotel is only 5min from downtown La Malbaie, where all the best restaurants are located. Would go again for the location!

We stayed at this great hotel from September 14th to September 18th with another couple and we just loved the experience, from the arrival to the departure. We went to all the restaurants and bar as well as the golf club house. The food was excellent and the staff was amazing everywhere. The rooms were very well appointed and the housekeeping staff was outstanding. The employees at the front desk were very helpful. We are highly recommending this beautiful hotel. Andree et Armand

We stayed September 4-7, based on reviews we had mixed feelings too. When arrived greeted with smile at door, went to reception where we met Roxanne who was pleasant and friendly. She even took the time to look around and found us a best room ( probably because I’m an Accor gold member). House keeping was amazing always, special thanks to Diana! We had enough tea since we don’t drink coffee, also enough water. We really enjoyed the pool, hot tub, sauna, steam room, truly amazing Bellerive cafe -Claudia who was amazing and friendly and fun. She made us a very nice hot chocolate ( Italian 😋😋) also everything here was tasty and healthy. Laurent ( concierge) who we met on our 2day, from meeting him everything went from ok to extremely enjoyable. He was very pleasant and friendly. Thanks to Laurent we did Maverick Sport Side-by-Side 2-seater. We dearly appreciated his level service!! Bar- wasn’t very impressed but staff tried their best. Could’ve been lot better comparing with other Fairmont facilities. Overall enjoyed the stay, special thanks to Laurent, Roxanna and Claudia for making our stay more memorable.

We spent 3 wonderful days at this Hotel, family of 4 (2 teenagers) This place is breathtaking, the location is just amazing, the view awesome. The hotel looks like an old castle, very nice and cozy , some would say its dated , true but that is his charm, we LOVED it. This place is spotless, very clean , courteous staff, English and French not an issue. So much to do at this resort, from golfing with a beautiful view, mini golfing with family ..9 holes. Biking , hiking, zip lining ($30 plus taxes) that lasts about 20seconds at most. Arcade room (Xbox or PlayStation with VR, ping pong table and air hockey. That's it. Kids activities during the day, marshmallow pit at night after 8pm go see the reception they give you everything that you need. (free) Pool is nice and clean (indoor and outdoor) with a jacuzzi and a steam room, the big problem is not enough chairs to accommodate everyone , i guess like Mexico , early risers get the chairs !! Pools are heated and towels are provided which is amazing. Rooms , very clean , make sure to know what type you are getting , some rooms were small some bigger , bathroom was small , we had no balcony , nothing to hang our clothes , we had a desk , nice tv, small fridge in room, lots of amenities though which was very nice, so no complaints. We had no A/C upon arrival and for the day but got fixed later that night. Restaurants, we only ate at the Bellerive for supper/breakfast , which was very good, service was slow but ok , make sure to reserve and eat outside with the amazing view! Price for supper was reasonable except for the soda , they charge $5 for a small glass filled half with ice. Breakfast buffet...really good …REALLY expensive , $38/ person plus taxes for eggs and bacon and croissants really not worth it …$200 for a family of 4 for breakfast that's just crazy, but that is on me, should of checked before going in!! There is a St Hubert rotisserie near the casino across, do a take out since have to be over 18yrs to eat at restaurant since in the casino, and eat at the picnic tables outside where the canons are. Parking valet is $40, casino parking is $12 for 24hrs or go up the hill a bit P7-P9 free parking but always full. Electric cars....only 1 charging station Circuit Electric (slow) or else they have some plugs at the valet or go to the casino bottom floor parking they have free plugs available but you will get 1%/hour …or just go in town near the Canadian tire (not even 5min drive) for fast charging! We also did the Via Ferrata from the hotel, worth every penny, like mountain climbing it was awesome BUT challenging, was not easy and they say 7yrs and up....no way...it will be very difficult for them...Id say minimum 12-13yrs old and it will be tough...make sure to stretch before and after, trust me!...$90/person plus tx. You are only a 5-7min drive from town, where there is a McDonald's , Mikes, ice cream place with comfort food but also an amazing view of the river! Would we return to this resort, that is a definite YES ...it was our first time , we will know better for next time. Why 4** well we had some issues that you might not have and i wont dwell on them, they tend to overpromise , keep your expectations reasonable. Let me know if this was helpful kind regards stud