Fairmont Le Manoir Richelieu

If you are used to proper five star luxury then pay close attention to the other negative reviews on tripadvisor of this hotel before booking. Having read the 4 most recent 2 star reviews, I entirely agree with them! We had come via the Fairmont QE in Montreal and Fairmont Le Frontenac in QC, so were really excited to arrive here, expecting something similar. Boy what a disappointment! In short: - old, very dated rooms with old furniture, a bathroom from the 80s and a jacuzzi in the window (taking up all the marvellous view!) that didn’t work! - TERRIBLE fried, American style dining. Nothing like the other great Canadian meals we had experienced elsewhere. HIGE queues for breakfast. We ate in the first day to try it, after that we ate out every day round town - FAR better. - REALLY mixed service. We tried one night in their fine dining restaurant and our server was lovely (the hostess seating us was not). Also, the regular barista in their basement cafe was lovely as was one of the ladies in the sports club. Everyone else we came across was moody, bordering on rude. The views of the scenery and of the outside of the hotel are absolutely stunning - but that did not make up for the overall experience. We loved our time in La Malbaie, but if we returned (and unless the hotel has had a MAJOR refurb) we would stay elsewhere.

A grand location! We had lunch on the terrace overlooking the River. Disappointed Food was just OK; the service less so (felt rushed, just short of rude) Well at least the the view did not disappoint.

Well, let’s start with location: it’s great! But of course the location is great- it’s a Fairmont. But here’s the thing: it feels like nothing‘s been updated or renovated since William Howard Taft used to stay here. The lamp in the room didn’t work, the air conditioner is on the struggle bus and all of the rugs and fixtures and curtains and door handles feel like they belong in a dusty antique shop. It’s 2026- time to move into this century SVP.

We stayed at this property for 3 nights. It's a beautiful and grand property - stunning would be an understatement - the hotel grounds are magnificent. We had a standard room on the 8th floor in a corner, comfortable bed, nice linens, windows you can open and good black out curtains. It was very quiet where we were and we enjoyed the quiet and privacy very much. Upon check-in it was very busy at the front desk and they should have opened more counters to get guests through the process faster. They only had 2 desks open and very long lines of people waiting to check in, in this respect I think there is room for improvement. Valet service at the hotel is excellent and highly recommended as it can be tricky to find parking around the property. The hotel gym is top notched with modern equipment and facilities - you can access 24-hours. The onsite restaurants are great, Saint Laurent in particular was outstanding in both food and service - it's a beautiful restaurant that overlooks the St. Lawrence river, beautiful decor and ambience. The buffet breakfast is well worth it - we took the package that included breakfast and valet parking and were very happy that we did. The hotel pool gets very crowded and if I had one criticism of the hotel it would be this area. They do not have enough attendants working at the pool, picking up garbage outside, towels left behind or just keeping the chairs nicely put back. The pool area was not attended to at all, I did not see anyone working out there in the afternoon around 4pm. And, there were no towels available. Apparently there is a whole room full of towels but they were not staying on top of putting out towels for guests to use. This is the one area that needs significant improvement in general. In summary, I would highly recommend this hotel. While it is very busy in the summer with families and children, there are a lot of options for activities, dining and just a beautiful and historic hotel that is the very best of Charlevoix.

Despite its stunning location and outstanding reputation, this hotel unfortunately no longer lives up to the standards expected of a five-star property. From the moment we arrived, the service was disappointing. No one acknowledged us as we pulled up by car, and we had to unload and carry our own luggage. While the rooms were clean, they felt dated and would certainly benefit from refurbishment. Upon entering our room, one of the beds had not been made, and there were not enough towels or bathrobes for all the guests staying in the room. These are issues that might be understandable in a lower-category hotel, but they are simply unacceptable in a five-star establishment. Overall, the hotel did not meet the high expectations created by its reputation. The beautiful setting alone is not enough to make up for the lack of attention to detail and the level of service provided