The Ballantyne Hotel & Lodge

We recently spent three nights at The Ballantyne and were thoroughly impressed by both the property and the exceptional staff. The hotel itself strikes a perfect balance—luxurious yet intimate, with our room (402) offering comfort, elegance, and thoughtful touches. From the moment we arrived, Marley at concierge greeted us with a warm, genuine smile and made us feel instantly welcome. When we needed suit items dry cleaned before a wedding, Jay at the concierge desk personally ensured our garments were taken care of and returned the same evening—an outstanding level of service. At the Gallery Bar, Dexter made us feel right at home and crafted the best Old Fashioneds we’ve ever tasted. The team at the Gallery Restaurant was equally impressive; we enjoyed delicious breakfasts on two mornings and exceptional room service. Special mention goes to the cheese grits—they were simply outstanding

The Ballantyne Hotel is the best hotel in North Carolina! The decor is fantastic both on the inside lobby, restaurants, and especially the wonderful rooms. The entire staff was terrific from the valets, hotel front desk staff, the restaurant teams, and housekeeping. The hotel management team led by Mr. LeChatton and Mr. Grant is top notch. They are quite professional, personable, responsive, and helpful in many ways. Not only did we have some lovely amenities in the room, Mr. Grant was very helpful in advising us some good parking options for a sporting event in downtown Charlotte. The food both for dinner and breakfast absolutely delicious. This hotel is a gem of a property with warm hospitality and impeccable service. I highly advise anyone traveling to Charlotte to stay at this amazing property as you will not be disappointed!

We spent a day at the spa; three family members each had massages. Massages were just ok but the spa was in terrible shape. The pool was cold and the hot tub was low on water and had a grease film all over the top. We could not even take advantage of any of the water areas due to lack of cleanliness. The entire building was freezing and I had to get my massage in a frigid room. Our room had cold water and we had to take cold showers and the TV was broken. We were in room 303. Not to mention we had to hear dogs barking across the hall all evening and night. We complained to the front desk with no help. I couldn't believe the state of this hotel.

Absolutely lovely facility with wonderful, attentive service! We liked how clean it was and the staff was very attentive! Stay here! TF

Excellent customer service . In particular Jeffery and Jay (bell hops). Assisted tremendously with our multiple trips to set up for our sons wedding. Beautiful rooms - outstanding food. Highly recommend