Dunhill Hotel

DO NOT STAY HERE UNLESS YOU WANT TO GET BEDBUGS We just stayed here over the weekend since we were attending a concert in Charlotte. We woke up on Sunday (5/4) after staying only one night in the hotel to both me and my partner having multiple bed bug bites on our ankles. We went to the urgent care later that day to verify, and the doctor informed us they were indeed bed bug bites. He gave us a prescription to make sure the bedbugs weren’t still on/in us anywhere that they had bitten us because of this. (I have attached a photo of the prescription for the bedbug bites.) We told the hotel staff upon checkout of the issue and asked what they could do to help. The girl at the front desk could not provide any help or answers, and instead said that there was no one there that could help us that day, but that management would call us on Monday to follow up on the situation. She also said “we don’t have bedbugs” although, again, the doctor confirmed that that was indeed the issue. She did not offer any bags or anything for us to put our clothes in, even though that is standard procedure for bedbugs, and was overall very unhelpful. It seems she did not pass the message on to management as it is Thursday afternoon now (over four days later!) and we have yet to receive a call back. We had to take all our clothes to the laundromats as well as purchasing a steamer for the items that could not be washed in the machines (like shoes). So far we have had to spend over $90 on cleaning our items from these bed bugs. We have also had to throw away all of our suitcases and bags that we brought with us since we could not wash them. It’s very disappointing that no one from the hotel has reached out to us or given us further details on what to do since we were promised a call back. This was supposed to be an enjoyable experience that we paid for, but instead, WE GOT BEDBUGS FROM THE DUNHILL HOTEL IN CHARLOTTE NC. Again, the hotel has not reached out to us with any information at all and has not confirmed if they have sprayed the room for bugs. DO NOT STAY HERE UNLESS YOU WANT TO GET BEDBUGS!!! Management will NOT notify you if you inform them of bugs in the room, so it seems that they don’t even care enough to check up on these claims- that’s probably how the bedbugs got there in the first place if they don’t go verify serious claims of this sort. It’s so disgusting.

My wife and I recently had a very nice one night stay at the Dunhill in Charlotte. The parking deck was very convenient and the location was perfect for us to attend a special event in a park early on a Saturday morning. Our room was quaint and the bed and pillows were very comfortable. After seeing some reviews with guest complaints about street noise, I was a little apprehensive about restful sleep. The street noise on this night was never an issue and we didn’t hear anything that disturbed our rest. Our dinner in the Dunhill’s restaurant was also very good. After the meal we walked around uptown Charlotte and found a great cookie place just a block or two away from the hotel. The few interactions we had with staff were very pleasant. Based on our experience, I would recommend the Dunhill to anyone visiting Charlotte.

I had high hopes for the Dunhill Hotel, during my stay in Charlotte for the Men’s ACC Basketball Tournament, but the experience was far from what I anticipated. Upon arrival, we were given a room where the HVAC system roared. When I went to the front desk, Alex moved me into another room. I had reserved and was paying for a King suite and he moved me to a Queen suite which had linens for one person which is understandable because of its size. I returned to the front desk to inquire about another room. Alex was rude and condescending asking if I expected Penthouse Suite. I told him I expected what a was paying for and he finally agreed to give me another King suite room. On Friday afternoon before we left the property I stopped at the front desk and reported that we had not had housekeeping services. The front desk clerk asked for my name and room number and stated that he would follow up with housekeeping to ensure our room was clean. After returning from the games latter that night the room was not cleaned. I called the front desk and the clerk was very offensive. He stated he told housekeeping and their was nothing else he could do for us. When I asked to speak to a manager he told me they would not be in until Monday. The lack of housekeeping service added to the frustration. Despite the request my room was not attended to—trash piled up, and basic necessities like clean towels and toiletries were not replenished. This was especially disappointing for a hotel that markets itself as guest-oriented. While the location is convenient, it doesn't make up for the lack of hospitality and service. I would strongly recommend that you consider the Kimpton, Marriott, Hilton or the Ivey properties. I cannot recommend the Dunhill.

Room was freezing when we arrived, bathtub wasn't clean, rug was worn in so many spots, no extra blankets and the noise at night was horrific. They had ear plugs but only for one person when they clearly know how many are checking in. You can keep the city!!!

We live in the outskirts of CLT so just wanted a night out from home. The hotel staff were friendly, our check in was efficient, and pleasant and it was only the guy’s third day. A manager was there with him and he was also happy and friendly. The hotel was clean and our breakfast at the Asbury was good. The downside for me is with it being a historic hotel, there were no sound barriers. I had a very hard time sleeping from all of the noise from the cars in Uptown. If you’re able to sleep thru just about anything you’ll be fine, otherwise bring earplugs. Our server at the Asbury, I wanna say her name was Nikki but I’m not sure, was fun (a beautiful black woman) . If she tells you a funny story about a pair of scissors she has then you’ll know it’s her.