Chattanooga Choo Choo

The hotel is very nice, it was shocking for the very affordable price! The restaurant was super delicious and Chris was a great server and bartender!

Chris made the best drinks! While you’re here, order a meal and ask for him as a server. Great vibes, atmosphere, and staff :)

We stopped after spending 11 hours in the car headed home from Florida. We have a 4 year old son who loves trains and knew it’d be a perfect experience for him. We stayed in one of the train car rooms and ate dinner at Elsie’s daughter. Jody was amazing as our server and the shishito peppers and royale with cheese were to die for. A perfect quick overnight stop for our family and would definitely love to come back!

We stayed at The Hotel Chalet between Christmas and New Years as we drove from NJ back home to Louisiana. We could not have been more pleased with our visit. I had always wanted to stay at The Choo Choo when we drove through Chattanooga, but we were afraid it might be a bit run down. Well, we finally got our wish to stay - and the update to The Hotel Chalet is an incredible transformation. The hotel staff was INCREDIBLY friendly and helpful and the hotel itself is like stepping back in time. The decorating is impeccable both in the common spaces and in the guest rooms. Further, the restaurant was wonderful. We were so thrilled to be able to park for the night after a long drive and to be able to walk through the traincars over to Elsie's Daughter for a FABULOUS meal. Service, food, attention - it was top notch. Do yourself a favor and book a room and dinner. Order the Curry and savor your time at The Hotel Chalet.

This property has so much potential and could truly be a hidden gem, but our experience was mixed due to several service and safety issues. We were told we would receive a text message when our room was ready. We arrived at 1:00 PM knowing check-in is at 3:00 PM. At 1:00 we were told it would be “one more hour,” yet we never received a text or confirmation that our room was ready. I had to follow up at 3:30 :( When we finally accessed our room area, we were uncomfortable with the surroundings. There was a homeless individual near an abandoned train adjacent to our room, which made the situation feel unsafe. We were told the hotel would call the police to address it, but no police ever arrived while we were there, leaving the issue unresolved. That said, there are many positives worth mentioning. The train cars are absolutely beautiful, the hotel itself is stunning, and the renovations are very well done. The on-site distillery had amazing drinks and an awesome bartender. Elsie’s Daughter, the restaurant on property, had delicious food and fantastic cocktails as well. A special shout-out to Diane, who gave us a tour of the property — she was incredibly kind, accommodating, and welcoming, and truly made a positive impression. With tighter attention to customer service, communication, and guest safety, this place could be exceptional. The foundation is there — it just needs those areas leveled up to match the beauty of the property.