Ellenborough Park

This is a stunning country hotel in a lovely peaceful location. It has great views towards Cheltenham race course and there is a footpath you can walk to it. Our room was large, clean and comfortable with air conditioning. The staff were helpful and friendly and the food was reasonably priced. We only ate in the horse box brasserie , so cannot comment on the restaurant or the spa . Overall a lovely stay.

Really beautiful Cotswolds old English building, with extremely attentive staff, two wonderful restaurants & an incredible spa. Would definitely recommend.

We thoroughly enjoyed our short break at Ellenborough Park Hotel. We chose it specifically because it has an outdoor swimming pool and we spent time each day by the pool enjoying the exceptionally hot weather. The pool area is well maintained and the sunbeds were very comfortable. It was very busy when we arrived on Sunday afternoon but not too crowded during the week. We didn’t have lunch or dinner at the hotel but the breakfast was excellent. A very well stocked buffet plus an extensive menu of cooked food such as eggs, porridge and kippers. All delicious. The bedroom was generally adequate although there was not much space for clothes storage. The bathroom was spacious and clean. Ours only had a bath tub with a shower over it but some rooms have separate walk-in showers. The hotel grounds are delightful with beautiful views. A perfect place to relax and unwind.

Incredible manor restored to its greatness with a lovely pub, restaurant and terraces. The new section with a pool & gym was designed to be harmonious with the manor. The gardens are beautiful and the rooms are spacious, comfortable and well appointed. And wow the main house living room is amazing. The walks around the huge property and sunset croquet were lovely. My only complaint was the hotel was a little short-staffed. We had to call a few times for the basics; towels, nespresso, toilet paper, and to have our room service cleared. We also had to wait a while for our drinks at the pub and they often didn't have enough staff to clear the tables, especially outdoors. The breakfast and service was great though, especially the hostess who ran a tight pleasant ship. My only suggestion is a simple fix to our shower in room 33 and presumably others; the rain shower needs a longer pipe to center it past the toiletries tray. As it is now you have to bend over the tray to shower which made rinsing difficult. We will definitely return the next time we are in the Cotswolds. Thank you

My partner and I stayed here for a long weekend and, overall, we had a wonderful stay. The hotel itself is beautiful, the grounds are stunning, and it's the perfect place for a relaxing getaway. Location & Hotel 5/5 Stars Absolutely beautiful. The building, grounds and overall atmosphere are exactly what you'd hope for and made for a fantastic weekend away. Food 5/5 Stars We thoroughly enjoyed both dinner and breakfast. A special mention should also go to the team for accommodating my partner, who is vegan. They were very knowledgeable and made sure she had plenty of options, which was really appreciated. Pool Service 3/5 Stars This was unfortunately the weakest part of the stay. We waited over 45 minutes for drinks by the pool and, by the time they arrived, the ice had pretty much melted, suggesting they had been sitting for quite some time. We understood there was a wedding taking place that day, but at around £600 per night, I don't feel the level of service we received reflected the standard you would reasonably expect. Customer Service 3/5 Stars During our stay, a personal item went missing from our room after it had been serviced by housekeeping. To the hotel's credit, they replaced the item promptly and opened an investigation, which I appreciated. However, I did feel the initial response was somewhat dismissive. Whilst I completely understand the need to support members of staff and conduct a fair investigation, the emphasis placed on reassuring me about the housekeeper before the investigation had even begun left me feeling that my concerns were initially being viewed with some scepticism. That may not have been the intention, but it was how the communication came across as a guest. After providing a detailed account of what had happened, I never received any follow-up regarding the outcome of the investigation. I completely understand that not every investigation will reach a definitive conclusion, but I would have expected the courtesy of an update. That lack of communication ultimately left the matter feeling unresolved. I deliberately waited until the hotel had been given the opportunity to investigate and respond before leaving this review, as I wanted to ensure it reflected the complete experience. Whilst I appreciate the prompt replacement of the missing item, I felt it was disappointing that the investigation simply concluded without any communication or outcome being shared. Overall, we genuinely loved our stay and made some fantastic memories here. The hotel itself is beautiful, the food was excellent and the majority of the staff were welcoming and accommodating. Had it not been for the slow pool service and the lack of follow-up regarding the investigation, this would comfortably have been a five-star review.