The Ritz-Carlton, Chengdu

We had a wonderful stay at The Ritz-Carlton, Chengdu, and were truly impressed by the exceptional service from the moment we arrived until we checked out. Every detail reflected the hotel’s professionalism, warmth, and genuine hospitality. I would especially like to recognize Fiona from the Guest Relations team. Before our arrival, Fiona proactively contacted us to understand our expected arrival time and learn more about our stay. Her thoughtful communication and attention to detail made us feel genuinely cared for even before we arrived at the hotel. It was clear that she was not simply going through a standard process, but was making an effort to understand our needs and prepare for our arrival. Our stay was particularly special because we were celebrating our child’s birthday. After learning about the occasion, the hotel kindly upgraded us to a suite and prepared a lovely birthday cake for our child. It was such a thoughtful surprise, and our child was absolutely delighted. While a birthday cake may seem like a small gesture, it made the celebration much more memorable and created a wonderful family memory for us. The suite was spacious, comfortable, and beautifully maintained, with excellent cleanliness and facilities. Throughout our stay, the hotel team consistently demonstrated a high level of professionalism while remaining warm and welcoming. The service felt attentive without ever being intrusive. A sincere thank you to the entire team at The Ritz-Carlton, Chengdu, and especially to Fiona for her outstanding care and attention. A truly great hotel experience is about more than just beautiful rooms and excellent facilities—it is about how the team makes guests feel. This stay gave our family some very happy memories, and we would be delighted to return to The Ritz-Carlton, Chengdu on our next visit and highly recommend it to our friends and family.

I cannot recommend this hotel enough. It definitely was a 5 star plus experience. The staff were amazing. From Pavel who dealt with our every need. He was there to welcome us and make sure we were having a great time. Sandy the director of the restaurants who made sure the children and us had the best food. The staff in the club lounge were immense professional and so courteous. A special mention to Mencia who made sure our grandchildren had their regular tomatoes, cold milk and listening to them try out their mandarin. To Shirley who served us always with a smile. Sandy also listened to the children and gave them an amazing experience. The gifts the attention to detail was outstanding. The housekeeping staff were amazing the rooms were beautiful , clean and well maintained. The pool was fab. The children loved it there. I have written many reviews but this hotel was absolutely amazing. I thoroughly recommend all visitors to this magnificent hotel and thank them from the bottom of my heart for making our stay memorable. The children Davis it was the best hotel they have stayed at. Thank you Pavel and your team. We will return.

We loved our stay at the Ritz-Carlton in Chengdu. The hotel's location was excellent, and we were so well looked after by Mr Luca Spatafora from the guest service. As a family travelling from Europe with a small baby, it was a real comfort to be assisted by a guest service agent who understood our language and preferences so well - it made communication so much easier. From the moment we arrived, Luca helped us settle in quickly, making sure we knew our way around all the hotel's amenities. More than that, he became our personal guide to the city - recommending what to visit and how to best get around Chengdu. He even set up a WeChat for us, sending thoughtful, timely tips on local attractions and restaurants tailored to our interests. Luca gave us such wonderfully personal service throughout our stay at this beautiful hotel, and we couldn't be more grateful.

Great service and professionalism the moment you step out of the car. Everything is on point. The lobby is impeccable and staff extremely friendly and welcoming. The room is huge and very well equipped. The only downfall is that our air conditioning in the room is not on par. The engineer even came to look and said it’s blowing at 16degree Celsius but the room is measuring 24 degree Celsius - which means it’s not ventilating right. He got us a fan. We just left it as it is but it wasn’t our prefer temperature and sleep wasn’t great because of it. The air conditioning in the elevators were great.

My family and I had such a great experience at the Ritz Carlton Chengdu. We visited several cities in China and this hotel was the highlight of our trip. Our concierge, Austin went above and beyond to make sure we had a good stay. He reached out to us a few days before arrival to ask if we needed any tours planned, and was such a big help with making suggestions for our stay. He arranged our transfers to and from the hotel and it didn't stop there - he met us at the train station and was in the lobby at 5AM for our departure with packed breakfast. I hope Austin never leaves as we will be back and we will request Austin specifically. Outside of the great service from Austin, our kids were treated like royalty. We got the Ritz Kids package and they had a tent, robes and bedroom slippers waiting in the room. It was my 2 year old daughter's birthday and we got a cake delivered to the room. The Michelin restaurant was top tier and our suite was great. Food and drinks in the Club Lounge were also excellent. Highly recommend this hotel to anyone visiting Chengdu!