The Ritz-Carlton, Chengdu

We stayed at The Ritz-Carlton Chengdu for the second time, and honestly, it was even better than our first visit. From the moment we checked in, everything just felt smooth and effortless. The staff are not only professional, but genuinely kind and welcoming – it never feels forced, just very natural and thoughtful. What really stood out to us was their willingness to go the extra mile. They helped us arrange sending a package, and when we had an early trip planned and couldn’t make breakfast, they prepared a takeaway breakfast for us. It’s these little things that make a big difference. Overall, everything worked perfectly and the level of service is truly top-notch. This has become one of our favorite hotels, and we already know we’ll be coming back again.

Close to Taikooli and many attractions. Prestigious hotel with good amenities. The front desk service has some command of English. Stay was quick but still relaxing.

Ritz-Carlton Chengdu is a hotel where the kindness of the employees stands out. In particular, I would like to express my gratitude to Luca Spatafora, who I met here. I was moved by the attitude of taking care of me sincerely. If Luca hadn't told me, I wouldn't have known that the hotel had a Jacuzzi. While in the hotel, he checked if I was doing well and if I had any inconveniences. He is really the best employee who truly cares for the guests visiting the hotel.

Very nice hotel – exactly what I expect from a Ritz-Carlton. • Clean rooms • Perfect service • Professional staff I will definitely come again! Special thanks to Luca, who was always taking great care of us.

We love to stay at the Ritz Carlton in Chengdu. We had a rough start to be honest and some misunderstandings in the beginning. But once that got cleared, I have to stay that it is now like coming home. Meria is an angel and is reading our wishes off our lips. No matter if this is a coffee to go before leaving the hotel or just a friendly word. Also Luca the “new kid on the block” is doing amazing. The Ritz stuff is giving this extra touch a guests want to have and feel. Also at the bar FLAIR, the stuff is outstanding. Once again, many thanks to Meria how is walking the extra mile to make each stay unforgettable. See you in a two weeks again. Many thanks!