The Ritz-Carlton, Chengdu

Hotel is few minutes away from Tianfu square and 20 minutes walking distance away from Taikoo Lee. Impeccable luxury lobby with super friendly staff. Room was luxurious spacious modern with a touch of Sichuan decoration we truly enjoyed. The morning breakfast was a huge treat with lots of local flavors! I really wished food was not good in Chengdu so we could eat more at breakfast:) We had dinner at their Chinese restaurant Lixuan (see my other review) and it was also exceptionally good. Everyone in the hotel was very friendly helpful and going above and beyond to make our stay wonderful. This was truly an exceptional luxury 5 star experience at literally a fraction of the cost at any hotel we had stayed in.

We arrived at the hotel quite late at night, so the hotel felt very quiet. The reception is located on the 25th floor, offering beautiful city views upon arrival. The lobby area was spacious, cosy, and elegant, creating a relaxing atmosphere. Check-in was quick and smooth, and the front office team was efficient, friendly, and very helpful. Our twin room was huge and luxurious. We had two queen-sized beds, and the room featured a proper workstation that felt more like a real office desk than a typical hotel setup. The floor-to-ceiling windows overlooked the Chengdu city skyline was really nice. The hotel also provided a pillow menu, coffee machine with pods, tea and coffee facilities, and plenty of complimentary bottled water. The bathroom was equally impressive, spacious, well-designed, and equipped with a bathtub facing a flat-screen TV, if watching TV while soaking is your thing. Full bathroom amenities were provided, adding to the overall luxury experience. What surprised us most was the value for money. The rates were very reasonable for a luxury hotel of this standard, and you really get a comfortable and premium stay. Breakfast offered a huge variety of food, from local Sichuan dishes to international favourites. There were plenty of local snacks and specialties to try. The hotel exceeded our expectations with its excellent service, spacious clean rooms, great breakfast, and comfortable atmosphere. When I return to Chengdu, I would definitely stay here again. Highly recommended.

My wife and I spent 4 nights here and loved it. My initial contact was with Evan at the concierge desk. He helped us with several issues and bookings. He was excellent- very responsive and helpful. We splurged on a Ritz Carlton suite which was huge, beautiful (especially the woodwork) and very modern. We had access to the Executive Lounge which was also great, especially for lunch and happy hour. Housekeeping and other services were top notch. We booked a tour through the hotel. The tour and our guide Audrey were very good. Highly recommended.

We had a wonderful stay at The Ritz-Carlton, Chengdu, and were truly impressed by the exceptional service from the moment we arrived until we checked out. Every detail reflected the hotel’s professionalism, warmth, and genuine hospitality. I would especially like to recognize Fiona from the Guest Relations team. Before our arrival, Fiona proactively contacted us to understand our expected arrival time and learn more about our stay. Her thoughtful communication and attention to detail made us feel genuinely cared for even before we arrived at the hotel. It was clear that she was not simply going through a standard process, but was making an effort to understand our needs and prepare for our arrival. Our stay was particularly special because we were celebrating our child’s birthday. After learning about the occasion, the hotel kindly upgraded us to a suite and prepared a lovely birthday cake for our child. It was such a thoughtful surprise, and our child was absolutely delighted. While a birthday cake may seem like a small gesture, it made the celebration much more memorable and created a wonderful family memory for us. The suite was spacious, comfortable, and beautifully maintained, with excellent cleanliness and facilities. Throughout our stay, the hotel team consistently demonstrated a high level of professionalism while remaining warm and welcoming. The service felt attentive without ever being intrusive. A sincere thank you to the entire team at The Ritz-Carlton, Chengdu, and especially to Fiona for her outstanding care and attention. A truly great hotel experience is about more than just beautiful rooms and excellent facilities—it is about how the team makes guests feel. This stay gave our family some very happy memories, and we would be delighted to return to The Ritz-Carlton, Chengdu on our next visit and highly recommend it to our friends and family.

I cannot recommend this hotel enough. It definitely was a 5 star plus experience. The staff were amazing. From Pavel who dealt with our every need. He was there to welcome us and make sure we were having a great time. Sandy the director of the restaurants who made sure the children and us had the best food. The staff in the club lounge were immense professional and so courteous. A special mention to Mencia who made sure our grandchildren had their regular tomatoes, cold milk and listening to them try out their mandarin. To Shirley who served us always with a smile. Sandy also listened to the children and gave them an amazing experience. The gifts the attention to detail was outstanding. The housekeeping staff were amazing the rooms were beautiful , clean and well maintained. The pool was fab. The children loved it there. I have written many reviews but this hotel was absolutely amazing. I thoroughly recommend all visitors to this magnificent hotel and thank them from the bottom of my heart for making our stay memorable. The children Davis it was the best hotel they have stayed at. Thank you Pavel and your team. We will return.