The Ritz-Carlton, Chengdu

Dear Ryan Ran Me, Pedro Dionisio and my wife Silvia are world travellers and are very used to five stars and luxury hotels. We stayed in Ritz Carlton Hotel Chengdu from 4-6th December. Check in was quick and efficient. All the staff very polite, attentive and always ready to help us. The room was very beautiful and well equipped. Good amenities (a Nespresso machine in the room😋). The breakfast was really amazing, and delicious. To Note: my wife forgot inside the room some valuable things and quickly the staff ( House keeper, Duty manager and concierge) solved the problem very efficiently communicating with us, filming the items and sending them by express mail, with insurance included to the hotel we will be staying next city in China. Really impressive… my wife will be always grateful with the staff🙏!!! Chengdu is not only “the Panda City “ with lots of things to see and to do! With lots of luxury Hotels…We are sure we will come back! To the fantastic Ritz-Carlton Chengdu of course… Best wishes Pedro Dionisio

A well-located and comfortable hotel with nice service and a pleasant interior. The breakfast selection was good. The only thing that bothered me was that one guest put food back onto the buffet after taking it on her personal plate. It was quite off-putting, and after seeing that, I didn’t feel like taking food from that section anymore. The staff member saw it happen, and I expected them to remove the food she had returned, but they did nothing. All of it remained there for other guests to discover. That was the only downside. Also, there were very few Christmas decorations. In my opinion, the hotel could create a much stronger holiday atmosphere by adding more festive decor — perhaps they simply hadn’t had time to do it yet.

->Area and Surroundings: The hotel is very well located just across happening main square of Chengdu. The area has so many bars and restaurants. Its one of the finest areas of Chengdu. ->Room: We were upgraded to a room on the 41st floor (Topmost) which offered us great views of the city. The room had a comfortable double bed with all electrical controls on both sides of the bed. One thing I notice that at all places the power plug points provided were all international type and hence made it comfortable to use our gadgets without a need of an adapter. The bedside socket also had USB and Type C ports for direct charging. The room also had a comfortable working desk with two chairs for getting your business sorted as and when required. Right next to it was a sofa setup wherein you can grab a good book or lay around to have good views outside your room. The room was very artistically designed and had all modern amenities like a capsule coffee machine, a water kettle, a safety box and bar glasses. ->Bathroom and Bathing experience: The bathroom had a very palatial feel to it. It had a two sink arrangement which makes it easy and hygienic to share it with your partner. The WC had a sperate frosted glass enclosure so that the bathroom can be used by your partner while the WC area is still busy. Also the bathing area had its own glass enclosure. Bathing water pressure and temperature was perfect. The water tub in the room was an icing on the cake to unwinding entire days tiredness by soaking yourself in the same. ->Hotel Staff: Extremely polite, welcoming, interactive and warm. ->Breakfast: The breakfast spread was fantastic and had lots of options. Being vegetarian for me the choices were limited, but still had managed with some tweaking. ->Swimming Pool / Gym / Spa: Due to lack of time, I did not got the opportunity to visit it. ->Special mention: Wifi speed was good. The entire hotel had many places and terraces to sit and relax.

I had a wonderful stay here! The staff were truly amazing — friendly, attentive, and always ready to help with a smile especially Abir and Amanda. They were great help and make this experience even better. The environment was calm and relaxing, perfect for unwinding after a long day. Everything felt clean, comfortable, and well cared for. Highly recommend this place if you’re looking for great service and a welcoming atmosphere!

One of the best luxury hotels in Chengdu I had an a amazing experience here. The front desk staff Mrs. Amanda provided excellent guidance, ensuring I got the most out of my stay. The service at 38th Floor for Club Lounge provided by Mr. Abir was exceptional very professional, thoughtful, and always with a smile. highly recommended Good value for what you get !!!!