Wanda Reign Chengdu

If I were to rate based on the price I paid, what impressed me most was how grand everything felt — from the amenities to the facilities. I especially loved the massage chair, the spacious bathtub, and the L’Occitane toiletries. Everything in the room felt thoughtfully designed. Breakfast was great, with plenty of selections, and the hotel’s location is convenient — just a short 3-minute walk to a 7-Eleven, and close to several shopping centers. However, in terms of service, I feel there’s room for improvement if the hotel aims to meet Forbes-recommended standards. The interactions felt robotic, lacking warmth and personal touch. Check-in and check-out processes were slow. During check-in, for example, the staff member (Dylan) took my passport to the back office without explanation after scanning it at the counter. The whole process felt unclear and impersonal. When I tried to ask questions, he simply shut me off — perhaps due to a language barrier, but it still left an uncomfortable impression. The check-out experience was similar. I was left waiting without explanation until I asked what was happening, only to be told everything was settled and I could leave — with no “thank you” or farewell. I shared my unhappiness with the manager before leaving. On the positive side, the breakfast team and concierge staff were warm, friendly, and helpful, which I truly appreciated. Overall, it’s a solid 6/10 for me — worth experiencing once for the facilities, but I’m unlikely to return.

Yes, *2/3 of the staff don’t speak English. But 1/3 do, notably the manager of the 39th floor Executive Lounge and Wayne, the personable and efficient Front of House Manager. And all the staff are charming and willing, with an apparent wish to make a guest’s stay as pleasant as possible . (*incidentally, the ratio was about the same at the Canopy by Hilton in Chengdu 4 days earlier.) Notable features are a superb quality bed, a massage chair in rooms on the Executive Floor and the Aqua di Parma toiletries in the bathroom. Overall, there’s a refreshing impression that this is NOT a hotel operating to a budget. The extravagant decor may be too like the Venetian in Macau or Las Vegas for some tastes, but it’s certainly a luxury offering. Recommended

It was a great service, great facilities and a very special stay. I will come back next time with my friends. And the food was delicious and the staff was very friendly and patient. I will stay at this hotel again next time I come back.

It's my second time to choose this hotel and the experience was excellent. The location in the city center, convenient transportation and considerate service. I really like the breakfast of the hotel.

Chengdu Hotel TOP series Strong Amway wave Love this Ruihua for a long time I always liked the decoration style and design of this house If you come to Chengdu, don't miss it The overall color of the hotel is dark, giving people a feeling of thick luxury super texture, the jade mural in the 41st floor sky lobby must be punched. The room is still quite comfortable and their bed is really easy to sleep in!! This is a good location, facing Jinjiang River, backed by Tianfu Square, 10 minutes' walk from Chunxi Road to Taikoo Li.