Hyatt Regency Chennai

Terrible check-in and check-out experience, take a lot more time than necessary. 20-30 minutes is not anticipated for checkin checkout. I got late for my visa appointment.

The staff went above and beyond to make our stay comfortable. Their friendliness and professionalism truly stood out! The breakfast buffet was amazing, with a wide variety of fresh and delicious options. The restaurant staff were also very attentive.

Good experience and all other amenities are excellent. Room is neat and clean. The room service is pretty fast. Nice ambience.

amazing place as always. we have been regularly going for past 7 years and have always stayed in Hyatt. So no more words to say, that says in itself.

Though we had opted for early check-in, the front desk initially denied us a room. Only after we pointed out that senior citizens were travelling with us did they provide one room, while the second room kept us waiting from 10:30 a.m. to nearly 12:45 p.m., with repeated promises that it would be ready “in 15 minutes,” yet no follow-through. While the rooms remain spacious, basic amenities were lacking — the hair dryer was broken and service felt careless. At breakfast, we were denied entry as staff claimed it wasn’t included in our package; later, during checkout, it was confirmed that breakfast was included, yet no apology or adjustment was offered. Hyatt’s strength has always been its hospitality, but the current front desk team, including management, seemed untrained in customer service and guest relations. Unless service standards improve, loyal guests like me will be forced to look elsewhere.