Ace Hotel Chicago

Most energizing fun hotel right in the heart of Fulton market .. great shops and restaurants galore plus charming cobblestone streets .. staff was so helpful too .. perfect stay !

Check in was efficient. Room was very clean and comfortable. Restaurant service and food were excellent.

Shocking treatment of a breastfeeding mother & extreme disregard for 8 month old child. TLDR: hotel didn’t send 3 days of breastmilk that was scheduled for overnight shipping, making it unusable and forcing baby to use formula for the first time. Offered $100 refund as recompense, after a 4 night stay at $300/ night (essentially 8% off), plus their causing the waste of a $400 breastmilk shipping service. My wife stayed at The Emily for a total of 4 nights. The first 3 were for a company trip, where about 30 others were there, and then she added on another night to enjoy the city. This was her first time being away from our 8 month old child overnight, and she set up a service to have her breastmilk overnighted back home. She pumped roughly 9 times, and took the milk to the front desk for pickup through a service called Milkstork. She provided the front desk a shipping label, and asked if she needed to schedule the pickup (it’s easy to do through a QR code on the label). She was repeatedly told no, the hotel was happy to deal with all of that for her. Great! Or so she thought. This was Thursday morning, and we slowly realized that something had happened. Called the hotel Monday to figure it out. The manager assured me he’d look into it, and wouldn’t you know it! We got a notification that it had been picked up by FedEx while we were working out what happened. We finally got the milk Tuesday evening, more than 3 days after we should have. By this point the milk was no longer viable (it was just in a fridge at the hotel), and had to be thrown away. Not only did this mean that the Milkstork services ($400.74) was a complete waste, but more importantly it meant that our son was now having to switch to formula for the first time in his life, as we were now multiple days behind on his supply for daycare. Formula is great of course, but any parent knows the transition from milk to formula is a complicated emotional process. So a terrible emotional moment for us as parents, and an unnecessary change to our child’s health and wellness. When the manger got back to me, after having done “an investigation”, he informed me that they would take $100 off our stay, and that was it. The cost of one nights stay was $299, and the Milkstork service was $400, not to mention the other 3 nights of stay with the company. He said that it was my wife’s fault for not scheduling the pickup (she was emphatically told not to), and apparently took no issue with the fact that, even in his best case scenario in which my wife was a terrible liar, the hotel had our child’s food in a fridge for 4 days without alerting us in anyway that there had been an issue. The manager was very polite in giving this absurd answer, but extremely dismissive of the issue. The lack of empathy was stunning. Clearly he is not a parent, or he would have understood what a huge problem this was. I didn’t expect anything crazy, but to offer such a small amount of recompense shows what they think of their customers. Awful and shocking experience.

I absolutely adored this place. The vibe was spot on, relaxed, genuine, and thoughtfully curated. The staff were fantastic, friendly in a real, unforced way that made the whole experience feel welcoming rather than scripted. The room was immaculately clean, which immediately stood out. I especially loved the full length desk built along a wall of windows overlooking the city lights. It was such a great touch, whether you are working or just taking it all in. Even the small details impressed me, like the mattress being fully encased and the bed’s simple, elevated design that made it feel both more comfortable and visibly clean. You could actually see underneath it, which added to the sense of care and cleanliness. Location wise, it could not have been better. It is in a great area that feels calm and not overly busy, yet still close to everything. It is right across from major companies and just around the corner from Fulton Market. This place easily exceeds any of the major hotel chains I have stayed at in Chicago. I would go back without hesitation.

The Emily Hotel is perfectly situated in the West Loop of Chicago, walkable to many shops and restaurants. It’s in a great location. The hotel itself is clean and they offer valet parking. I booked an accessible standard king room (by mistake). The room was clean but very basic. There was a stocked mini fridge and a coffee pot in the room, as well as a safe and close steamer. The carpet felt industrial and was not plush. The king size mattress sat on a metal frame with no boxspring. The bathroom sink was outside the bathroom and small. It could have used a shelf underneath for a couple’s toiletries. The bathroom had a shower that was accessible for a wheelchair and a toilet. Even though there was a closet with plenty of space, there were no drawers to use. I thought this may have been because it’s an accessible room but going through photos on their website, I noticed the sink was outside the bathroom for other rooms offered. There’s a coffee shop on the first floor as well as a restaurant and bar. The bar had a fantastic bourbon selection. The staff at the hotel was friendly and engaging. I had a bad fall in the room hurt my knee, badly cutting it in three places. Because it was late at night there were no pharmacies open, but the front desk staff gave my husband antiseptic cream and plenty of bandages. They offered to take me to the hospital as well. I chose Emily because it was a three minute walk from a fundraising event I was attending last weekend in the area. All in all, I would stay here again just for the location if I had another event in the West Loop or visiting our kids who live in the West Loop even though it’s pretty bare bones basic. I wouldn’t consider it a luxury boutique hotel, though. I stay in Chicago quite often in the theater district at a couple of boutique hotels and this one would be the bottom of the list of hotels I’ve frequented.