Ambassador Chicago

The hotel itself was fine (a nice hotel with a good dose of the landlord special), but unfortunately the experience left a bad impression. We were surprised by several hundred dollars in additional mandatory fees that we were not expecting when we booked, were not disclosed while booking on a third party website, and were not informed of until arriving in Chicago without a suitable alternative. The total of these fees exceeded the total cost of our stay and were for a Private Guest Club Experience that was unwanted and unused. We spent a significant amount of time trying to get clarification and resolve the issue with both the hotel and the booking company, but ultimately did not receive a satisfactory resolution, despite the manager agreeing that there was no indication of the fee on the third party website. I would strongly recommend making sure you understand all fees and the actual total cost before booking, as it appears a low cost stay lures unknowing individuals to book, then the hotel makes up the difference with surprise fees. The unexpected charges and difficulty getting the issue resolved really took away from what otherwise could have been an enjoyable stay.

Very disappointing experience. I understand this is an older hotel undergoing updates, but our room had numerous stains and debris on the carpet, including a noticeable red stain, along with a dirty-looking bathroom floor, stained curtains, and inconsistent air conditioning. The location is fantastic, and we really enjoyed the Gold Coast neighborhood. The biggest issue was how the hotel handled the situation. I reported the carpet condition to the front desk Friday morning and asked to be moved to a cleaner room. I explained that we would be at the Cubs game until around 4:00 p.m., giving them plenty of time to address the issue. I was told I would receive a call or text, but nothing happened. I followed up through their text service and then emailed management, but received no meaningful response until Sunday. I wasn’t looking to make a scene or cause a problem. A simple room change, inspection, or attempt to clean the carpet could have resolved this. Instead, my wife and I ended up wearing socks and keeping our shoes next to the bed because we were uncomfortable walking on the carpet. Hotels can have problems—the real test is how they respond when a guest brings one to their attention. In this case, the lack of communication and action was extremely disappointing.

Awful. Was shocked at how bad it was. Tired, dirty, rooms are an embarrassment. Avoid this hotel at all costs.

Amanda, Mariah, and front desk Brianna made my first stay here wonderful. The Assistant General Manager Mr. Bonilla was very helpful and patient. I would recommend this hotel.

Husband and I planned a trip abd prepaid via ccd. Upon arriving the hotel clerk claimed we owed almost 70 extra for food/drinks we did not want abd then said there was another surcharge for the privilege of staying at their hotel! With such horrible customer service and surprise fees... they ruined our mini getaway. Our small trip that we had budgeted for... became a huge bill that we are now having to pay off! DO NOT RESERVE A ROOM AT THIS HOTEL! THEY ARE NOT UPFRONT ABOUT THEIR PRICES AND ARE SO RUDE TO GUESTS IT IS BEYOND COMPREHENSION THEY STILL HAVE A BUSINESS!