Ambassador Chicago

I booked with Trip Advisor App. They used a third party and the hotel would not honor the price. They charged my credit card without my permission( I had given it for a one time 125. Incidentals refundable charge) and never discussed the additional amount that was not what i agreed upon with Trip Advisor. I was also told by the manager Michael Ward that he would take care of any extra bill and was not given any receipt upon check out with the extra amount they added on my card without notification or permission. I called back and asked the manager for a copy of the bill. He said he would email it right away but still has not 2 days later. He also said he tried but could not help me with the unauthorized charges. I cant go back to Trip Advisor without a receipt. Total sham and later read horrible reviews about Michael Ward and the hotel up charging guests. I used to love staying at this hotel but it has really gone downhill and now has horrible customer service if you can even get a live person to answer the phone. They also have only one person at check in on the 3 days I was there and no manager present until the morning of my check out. Pathetic!

We had a poor reception when we checked in. The gentleman working 3rd shift was curt and abrasive. He was unapologetically rude.

While the hotel itself was nice, unfortunately your obliged to purchase meal/drink vouchers ($99 per night) when you book in, but if your a holiday maker you would most likely want to eat at different places each night, and not everyone drinks alcohol, which then makes these vouchers redundant, basically it’s a scam so be warned before booking at this hotel!!

Terrible service. Front desk Rob didn't give us any information. Not only was he rude to us but other customers also. 1st morning here we woke to hammering on wall. Moved us rooms. Didn't refresh towels like we asked. Everyday had to have new keys made cause we were locked out. Rob was not very helpful and I heard him being very rude to lithe customers as well. For the amount of money we spent i expected better service. Definitely don't recommended and wont come back.

We were in town for a family wedding and this was one of the two hotels recommended for guests. Location is good but it is not a luxury hotel. The rooms are small/tight and the bathroom is very small. There was no coffee maker in the room but they did send one up when I asked about it at the front desk. Bed was comfortable (although very low to the ground) and shower pressure was good. They put a $125 charge on our code in case of “incidentals” and it didn’t get refunded to our card until 5 days after we checked out. I don’t recommend this hotel.