Ambassador Chicago

-hit with surprise $100/day fee upon checking in -rooms are cheap and outdated with paper thin walls; get ready to enjoy every word your neighbors are saying! -elevators are slow, crowded, and occasionally stop running -line at front desk at all hours of the day -hotel food is airplane-grade and overpriced Would’ve been 1/5 but the staff is friendly and tries their best, avoid this toilet at all costs

I recently stayed here and had the worst hotel experiences I’ve ever encountered. In just 24 hours, I was moved to four different rooms due to moldy smells, wet carpets, water spreading from the AC across the floor, and overall unsanitary conditions. The first room smelled like mold and had damp, stained carpet. The second was no better. The third flooded while I was out. I had to prove each issue before being moved, which felt insulting. Only after escalation was I moved to a room that was okay-- decent enough but more "meh" than anything else. They still issue paper coupon cards for drinks and breakfast, which makes the experience feel more like a carnival than a hotel. At check-in, expect an inefficient and absurdly outdated process as you're made to wait while staff count, stamp, and initial a stack of cards—one by one. On my first night, the bartender actually asked me to use my $15 drink coupon... for a club soda. The worst part? There was no manager on duty—even on a weekend night—and only one overwhelmed staff member at the front desk trying to handle everything. Totally unacceptable for a hotel that markets itself as high-end. The only redeeming part of my stay was Sean at the front desk and Tom from Engineering. Both were kind, professional, and clearly doing their best in an impossible situation. They deserve recognition—but the hotel itself? You’d be better off at a roadside interstate hotel. After my stay, I received an email requesting feedback and I wrote an email to share my experience. I received a prompt reply that was perfectly adequate and appropriate for the situation, but a future visit to The Ambassador Hotel in Chicago is a hard pass for me. Do not recommend.

We booked through a travel agent in Ireland for 4 nights. We had a voucher prepaid stating the name as The Ambassador Gold Coast. When we went to check in after a 8 hour flight we were told our booking had been cancelled. We had to stand in reception and book online to be able to stay. I have had no feedback or money back and it is now over weeks ago. I emailed Michael over a week ago and had no reply. As it stands we have paid twice. We feel very let down.

This was the worst hotel experience I've had to date. When I arrived, I was told that I needed to pay double my original booking cost because the hotel incorrectly reported the fee structure to the third party I booked with. This was NOT the fault of the third party as numerous other guests using different travel agencies had the same problem. Other reviews confirm this. The hotel also nickel and dimes you for everything and the staff is often rude about it. The free drink pass didn't even work for most drinks (they'd cost extra). The room also was never cleaned while we were there and there was constantly a huge reception line (so you could never get help with anything). Our room passes randomly broke halfway through our stay of two days forcing us to sit in the reception line for 30 minutes to get it fixed (this happened to numerous other guests we met). And the worst part - they randomly charged us $300 in junk fees that the receptionist couldn't justify or explain. They just claimed "they'd be refunded." That never happened, even after 4 separate calls to the hotel and an email. Eventually American Express went after them for it and won. This is nothing short of complete fraud and poor service. Stay far away!

I recently dined at Ambassador Gold Coast, and unfortunately, my experience was far from what was advertised. The restaurant promoted specific services that attracted me, but upon arrival, I found that these promises were not honored. Despite my attempts to address the discrepancies with the staff, there was a notable lack of effort to rectify the situation. It is disheartening when expectations are set but not met, particularly in a competitive dining landscape. I left feeling unsatisfied and disappointed, as the service did not align with the establishment's claims. I hope that the management will take customer feedback seriously and strive to improve their service offerings in the future. I am truly disappointed this far😩