Ambassador Chicago

This hotel canceled my reservation without notice and oversold the hotel so there were no rooms available and the entire city was sold out of rooms and it was nearly midnight. Staff made no attempt to fix it or show any kind of concern. At least the booing site refunded me and apologized. All I was able to get from the hotel was a generic management email address. I watched this happen to at least two other groups as well while sitting in the lobby calling other hotels trying to find a room anywhere in the city. Avoid this hotel.

They FORCE you to buy a $79.00 per person breakfast package upon arrival. The Manager was also “too busy” to show me where it says this grift is communicated anywhere the documentation confirming the reservation. Garbage customer service. The “required” package is even optional when you direct book through their website. $80 charge for valet on top of that. Complete grift…stay elsewhere

We stayed three nights at the Ambassador, Gold Coast and enjoyed our stay, as well as the staff at this beautiful historic hotel. The valet and front entrance are on a side street which was great for catching taxis or being dropped off by Ubers. The lobby has that "old Chicago feel" to it- just the right amount of glitz with functionality. Our check-in was seamless and fast, (although I did see some lines form at other times of the day. I would recommend deciding on your package extras (breakfast Buffett etc) in advance to avoid having to go through all of that at check-in.) Our room was comfortable, and most importantly quiet. The shower, although at first did not seem operable- was in the end, user error - pull the center knob all the way straight out first! The rooftop lounge area was spacious, private and well appointed with seating and places to put a drink or laptop- and a nice view of city. The staff were very attentive with whatever request we might have had and the breakfast buffet was amazing! Every conceivable breakfast option was available and watchful servers kept the food and coffee fresh and plentiful. (My only suggestion would be to add some sort of snack closet/or vending machine in perhaps the lower lobby, for 24 hours grab and go options of drinks or snacks.)

Hard to convey how much I hate this hotel. After a night out with the family, we came back and were thirsty. I went down to the lobby and asked if there was anywhere I could buy a couple bottles of water. Guy at the front desk asked me my room number… I gave him the number, he looked it up and said.. “I’m sorry, water is for our Private Club” members, or whatever tf they call it. Right next to the desk was a luggage cart stacked with several cases of bottled water. I said “you’re telling me you cannot sell me any of these bottles of water?”. He said, no sir I’m sorry I can’t. I said “do you hear how that sounds” and he ignored me. I went to the bar, they were closing and would not give me any water either. I said “you know I will never come to this hotel again??”.. they looked down and basically ignored me again. The room is disgusting and the service is non-existent. There are so many other places to stay. Do not stay at this awful hotel.

Scam. Counting on you not seeing small print.