Ambassador Chicago

Great stay! I wasn’t sure what to expect since I didn’t know much about the hotel beforehand, but I was pleasantly surprised. The staff was friendly and welcoming, especially the team at the bar, who provided excellent service throughout our stay. The rooms were spacious and comfortable, with plenty of room to relax. The hotel has a lot of character, and you can tell it’s a historic building, which adds to its charm. At the same time, the décor is tasteful and well maintained. The surrounding area is very walkable, making it easy to explore nearby attractions, restaurants, and shops. Overall, it was a wonderful experience, and I would definitely stay here again.

First and foremost I was charged a "resort fee" of $142 that eerily resembled the upcharge that was offered when I booked the room but declined. It was for drinks, which I don't drink, and breakfast which we had plans for eating elsewhere. The desk clerk said it was because I booked on Hotels.com. I call bull. I was too tired to fight it and am disputing the charge on my Amex. The room had an ugly brown carpet with bleach stains. The bed was no more than a foot off the ground, I'm 6'4" and this was unacceptable. The A/C unit sounded like a dishwasher running all night and the space allocated for the toilet, which looked like a locker room toilet, was hardly big enough to fit in and I'm not fat. How the hell is this a 4 star hotel? I've stayed in nicer Motel 6s. Never again, stay far away from this property

This is possibly one of the most depressing rooms I've ever stayed in. This room boldly claims the moniker of Deluxe. It is, in fact, a sparse room with cheap, cool gray vinyl floors and walls and trim that have been sloppily painted white so many times that I feel like I've been transported back in time to my most pathetic college apartment. The tiny sofa looks like it had a former life as a Z Gallerie floor model. Its companions are two gray throw pillows that Homegoods would be ashamed to sell. The rest of the furniture is not much better. There is a wildly uncomfortable desk chair that looks like it was scooped up after a neighborhood Italian restaurant liquidated all of their dining room furniture, a desk that was maybe cool and modern in the late 90s, and a low platform bed with inexpensive, warm-toned maple veneer. The headboard is comically wide and blocks full access to both windows. The lamps are sad and dusty- none of them related to one another in style. The curtains are hanging off of the track. The sheets are scratchy, stained, and thin. They don't even bother to use a fitted sheet... but who can be bothered when they have so many rooms to clean every day. Oh WAIT! They don't clean them every day. For that privilege, I'd have to pay an extra $35/day. I think I see Cheez-it crumbs by the dresser. The art fails, even by hotel art standards. All 3 pieces are 4x6 basic sketches of the city in cheap frames, hung begrudgingly in an attempt to detract from the stark, white walls. Well- almost all white walls. There is a weird stain or smudge on the wall next to the desk that I'm hoping is makeup. And all this on top of getting scammed with fees to the tune of an extra $80+/night. I will stay here because I have to - it is paid for and I can't change it. My sincerest wish for all of you fellow travelers, dreaming of a fun Chicago vacation, is that you stay anywhere else.

We get most of our rooms through Priceline, and this Express Deal did NOT disappoint. The beds and comforters were probably the most comfortable ever. Within walking distance was a park, and a nice little breakfast place. We would definitely try this stay again.

When we checked in after booking a reservation online weeks ago, they told us there was a $150 non-refundable mandatory fee/night that we had to pay. We only booked this place because it was $90/night to stay. When I shared my disbelief with the front desk, they said that there was nothing they could do and that I had to call the third party who I booked through. After spending an hour on the phone with the third party (who told me they couldn't get a hold of anyone at the hotel), they told me they couldn't refund my reservation. It turned out that my initial reservation was also non-refundable. As I was at the front desk arguing with the staff member, I realized that I was one of three parties in line in disbelief about the same surprising $150 fee/night. One person said she would be getting an attorney -the other had said, "I've stayed in Vegas and never gotten screwed like this." I have never experienced a swindling like this in all of my years traveling all over the world. I highly DIScourage anyone from staying here. There are plenty of other hotels in the area that won't swindle you like this one did.