Ambassador Chicago

FYI: There is an additional fee that is often not specifically stated. It's referred to a resort fee. It might also be called a room fee. On 11/82025, that fee is $146 per night per room. So, if you booked on a site like Super.com and thought you were getting a room for $90 a night, you will actually pay $236 per night. There are many great options for less money than that. The hotel will almost certainly reply stating that this a great value and includes things like meals, cocktails, and water. You will need to decide that for yourself. Take a look at reviews on Google for more insight as you decide. Here's the worst part: many hotels in Chicago do this. You have to call and ask each one before booking.

Stung on a huge resort fee when we checked in even though we paid online. We didn't see anything about a fee and we read all the fine print. I wish I saw all the other reviews before booking here. The fee was exorbitant and ruined our impression of the hotel and Chicago. I hope someone hires a good lawyer and gets a class action suit.

Warning to those booking through 3rd parties online: on arrival you will be charged for 'Mandatory resort credit'. I booked a room each for my son and I for 3 nights, and paid in full in advance, so I thought. On checking in I was then charged $440 per room and was told that all I had paid for online was the room and taxes, not the mandatory additional charges. $440 per room!! For this we got breakfast vouchers, drinks vouchers (2 per room per night) and $10 off dinner (not much use to anyone). This was a big birthday trip for my son, and having travelled 6,000 kms to get there, this was a real punch in the guts. How do US hotels hope to attract European visitors when they do this to us? Don't get stung like we did. And to the hotel, don't bother giving a standard response that this is standard policy and the norm etc. It's just gouging. Simple.

Ambassador Chicago Chicago Pay attention to reviews since 9/25. Good reviews were before this was Chicago Hotel Collection property. Absolutely appalling front desk experience. In 50 years of travel i have never experienced anything like this. I had a confirmed reservation with the Gold Coast location via Booking.com for 11/1/25 and i had this reservation for several months. On 9/22/25 I needed to change the reservation from a single bed to 2 beds. While researching contact info I found that they had been sold from Hyatt to Chicago Hotel Collection. I texted them this request and they got back to me confirming both the change and the reservation, including a reservation #. The day before the reservation, they sent me a text link to pre register, and why would they do this unless they had a reservation for me in THEIR system? When I arrived, a woman behind the desk helped me and immediately told me i had no reservation. I showed her the copy of the Booking.com reservation and she said they didn't honor that. i told her they'd confirmed my reservation with the pre registration text. She refused to acknowledge it. She never offered to make things right. She just told me, over and over, they didn't deal with Booking.com and eventually said I'd have to make another reservation online. I did, via Kayak and Priceline, right there at the desk, and she made me wait for another half hour until the Priceline reservation showed up (even though I immediately had the confirmation #). She never apologized; i eventually insisted on speaking to the manager and she told me it was her. We ultimately got a room, but while we were waiting another guest came over to us and said they'd done the same thing to him. Apparently when CHC took over from Hyatt they must have made a corporate decision to strand customers from booking.com and not honor prior reservations. Manager's name apparently was "maggie". Today I found a phone # for corporate, called them, was told I had the wrong division, transferred me to the Gold Coast, which of course I didn't want to speak to. When I called Corporate back, they hung up on me twice. Clearly this is a joke organization. My brother in law and friend (we'd all flown 1000 miles for a sporting event) were witnesses and appalled also, you can bet no one in our circle will set foot in a Chicago Hotel Collection property again.

Complete disaster. Do not stay here! Prepaid via Trivago but had no room at checkin. Hotel double charged us and added $125 charge for incidentals. Trivago made up for hotels negligence and refunded the room charge they collected. Despite clear documentation of no charges to room, hotel mgr repeatedly rudely refused to refund incidentals charge. Finally gave up, earning them this terrible review. And we were not the only guests treated this way. Heard tons of discontent at front desk during our stay. There are much better lodging options in the area. Do yourself a favor and avoid this one like the plague.