Ambassador Chicago

First time I stayed here and I must say, I’ll be back. Extremely pleasant, great rooms, nice facilities, sold restaurant. Good location. Checked my boxes nicely. Wonderful place

1 star We stayed at the Ambassador Gold Coast from July 28–August 1 during Lollapalooza, paying a premium event rate. Unfortunately, the condition of our room was unacceptable. When we arrived, the bathroom had not been properly cleaned, and the room was missing towels, blankets, and toilet paper. We also found significant dust buildup on the HVAC unit, visible dust and mildew in the bathroom ventilation, a shower that leaked water across the bathroom floor, approximately half of the electrical outlets not working, and visible damage to the wall immediately outside our room. We reported the issues to the front desk during our stay. We were told there was no manager available. We were traveling with two young children and had already unpacked and settled in, so moving rooms was not a practical option. After the stay, I contacted management with photos and videos documenting the problems. Cristian Bonilla of The Chicago Hotel Collection eventually responded, apologized for the condition of the accommodations, and said he would personally investigate. He requested the documentation, which I provided. After following up with him and receiving no further response, I escalated the matter directly to W. Pierce Hutchings, Manager of The Chicago Hotel Collection. I provided the full documentation and correspondence and again received no response. I have since filed complaints with the Illinois Attorney General and the BBB because the hotel and its management company were given multiple opportunities to address the situation directly and failed to provide a resolution. The photos tell the story better than I can. I would strongly recommend inspecting your room carefully before unpacking, particularly if you're paying premium event pricing.

This hotel should receive the ultimate hotel scam award!!! DO NOT EVER STAY HERE!! This hotel will have a financial surprise for you upon check in and NOT in a good way!! I stayed at this hotel from August 13, 2026 through August 17, 2026. I had pre-booked and paid for my room. I received confirmation that my stay had been fully prepaid and guaranteed. Oh no…… upon check in, the hotel advised me that I still owe daily amenity fees and service fees that totaled $571.36 plus a deposit!!! I will never stay at this hotel ever again, and I suggest that you do not stay there either!!

I intentionally did not review this place immediately because it was shockingly awful. Diplomatically put, it did not meet our expectations for the price. The staff were nice and the location was grand. That's about it. Our room was dirty and dated, the sheets were threadbare. I regret not photographing the filth and overall state of the place. I was glad we only stayed there for one nite. I would look for accommodation elsewhere if travelling to Chicago. I can say with certainty that I/we will never stay there again!

Had many issues during our stay with the hotel property during a wedding weekend. Our venue was not at the ambassador but this was our core hotel block and the communication with staff was poor and we had many issues during our stay. Some of the staff was very friendly and working to try and correct things but overall the attention to us was not great.