Ambassador Chicago

I had a confirmed reservation for The Ambassador hotel on Chicago Marathon weekend and they left me on the street. They overbooked the hotel, denied my confirmed reservation and blamed it on Hotwire. However I had an email confirmation directly from the hotel which I showed them. They didn’t care. And a woman standing next to me was denied also. She booked on Expedia. And they did the same thing for last year’s Chicago Marathon. In fact CBS News Chicago ran a story that they denied 60 confirmed guests last year on Marathon Weekend. They have not learned their lesson and have no problem leaving you on the street.

On October 7th at 2pm, I called, got the front desk and this extremely rude, disrespectful, and can't listen answer the phone. I started saying that I had questions about the Murder Mystery & Martinis night and before I could continue, he's trying to finish my statement and continued to get it WRONGED! The conversation could have lasted for only a couple of minutes and YETTTT it took 20 minutes because he failed to listen!!! If this is the example of customer service over the phone, I could only imagine the service in person!! NOOOOO, I'LL TAKE MY BUSINESS ELSEWHERE AND SO SHOULD EVERYBODY ELSE!!!

This hotel did not provide the clean, functional, and professional experience reflected in the price. The room had dirty sheets and blankets, filthy curtains, and outdated furnishings. These cleanliness issues made the room feel unsanitary and caused me to leave feeling itchy and extremely uncomfortable. The service was also inadequate. We had to call to request towels and then go downstairs to collect them ourselves, only to discover that the towels provided were dirty as well. The room did not include basic amenities such as water or cups, and no one was available to assist us with our luggage. When we sought help, the staff were rude and unhelpful rather than responsive to our concerns. In addition, we were charged an extra $35 per day if we wanted our room cleaned. This fee was not disclosed when we made the booking, and the hotel did not specify any cleaning rules or explain that guests would have to pay an additional charge for room cleaning. The fee is especially unreasonable because the room and replacement towels were not clean to begin with. We should not have been required to pay an additional daily charge for cleaning while receiving conditions that fell below acceptable hotel standards. Because of the unsanitary room, inadequate service, missing basic amenities, undisclosed cleaning fee, and unjustified additional charge, the stay was unacceptable and did not provide the value we paid for. I am requesting a full refund. If this matter is not resolved promptly, I will report these conditions to the appropriate local health department or hotel inspection authority for review. I understand that hotel regulations vary by location, but local health or code enforcement officials generally handle complaints involving sanitation, cleanliness, and unsafe lodging conditions.

Hotel is tired and worn out. The hallways had a stale oder and were in need of painting and freshening up. My room had a strong residual smell of smoke. On my last day there, the bedding was changed, however, no sheet was put on the bed, just a flat sheet over and under the comforter, so the old mattress cover was exposed.

Location great but the hotel is thumbs down. When we checked in the lobby had heavy scent going..a good scent but very heavy that was enough to irritate..I love scenting but this was heavy..but I was ok not a big deal ..get to our room and use restroom..theres long black hair and small black hair everywhere..tub has a scum line..room was just overal needs some upkeep..fridge didnt work either..call front desk. They tell us when you talk to the manager. So then we go down, talk to the manager, and the manager says, there's nothing he can do. Because we booked with a third party so bayer, beware. If you book with a third party, you're gonna get the crappiest room that they have available. And then they're gonna tell you that they can do nothing about it. And the room was pretty gross. I have videos and pictures