Beautiful lobby and event space but the rooms are very average and nothing luxurious about them- old furniture, fixtures and squeaky bed (not the good kind of old). Restaurant is average and room service comes in a brown paper bag with plasticware. Good location. I was disappointed.

Hotel is a nod to bygone era. We were in room 330 for 4 nights. Checked in on Thursday, 9th June 2024. Paid our security deposit of 300 US dollars. When we departed on morning of Monday, 13th May reception staff told us full amount of security deposit would be refunded within 48 hours as no incidentals were charged to room. It's now Thursday, 16th May and the refund transaction has not taken place. Could someone from Hilton or Drake please confirm when security deposit will be refunded? We enjoyed our stay, apart from the security deposit not being refunded when we were told it would be.

We booked the Family Room because we have stayed here before and the room was spacious and had two bathrooms. Our room this time did not look like the picture shown on the website. For the price, I expected the usual comforts from a hotel like air conditioning, pillows, fans/ventilation in the bathroom, maybe even the usual pad and pen on the desk and definitely places to plug your electronics to charge and a refrigerator. Well, the air conditioning didn’t work so they had to open the windows in our room. They had three pillows on the bed; why not four? The bathroom didn’t have any ventilation or fan. We received multiple texts asking about room service and how our stay was. I replied and they said they would bring us extra pillows a refrigerator and have someone check in the air conditioning. No one ever came to bring this. Also the televisions were the size of computer monitors and placed in random spots in the room. Very disappointing!

Overall this is a lovely monument of a hotel to an era of class and glitz. There are also reminders that the hotel needs alot of updates as well. Beds are nice, bathroom is tiny, lots of floor space in room. No fridge, unless you want to pay extra.

The Drake is absolutely breathtaking and steeped in traditions that call me home, again and again. The rich carpets and fragrant floral arrangements are the second greeters after the Doorman remembers your name. So many restaurants, so many options. Decisions, decisions. Do I stay and recharge or race down RUSH street? The rooms are opulent, the staff is ultra professional and welcoming. Already planning my return.