The Emily Hotel

I was shocked that the only room I was offered smelled bad and had three big stains on the floor. I was offered the opportunity to move rooms the next day. However, when I returned to the desk to follow up, they claimed that they called me to offer a room, and I did not pick up. Yet I showed them my phone log which indicated that I had not received a call or voicemail from them. It felt like they were trying to gaslight me. The management handled this very poorly.

We enjoyed our 2 night weekend stay at The Emily Hotel. In town to see Cardi B, we desired a hotel near the United Center with dining options in building and plenty around, amazing customer service, walking areas, and geared towards adults. The Emily Hotel did just that. We greatly appreciate our hostess accomoding us for Sunday morning brunch. We didn't have a reservation but we able to be served quickly with refreshing conversation while waiting.

Shocked by the rooms. Spiderwebs in corner of bathroom, no light, plywood on ceiling and tables. Bed was super uncomfortable. The tv was mounted on the side of the bed so had to turn to side to watch or sit up and turn. There was a makeup light but the cord had to be stretched across the counter to plug it in. Whoever designed these rooms should not continue. Not what I expected for $350 per night. The only good thing was the location and the drinks at the bar/coffee. Will not be going back there.

We went to Chicago for a family wedding and the Emily Hotel was one of the places recommended to stay. Looks like a cool hotel so we selected it. Overall, the experience was good, but it is definitely a minimalist design to the hotel. The only chair in the room was one wire chair, so not particularly comfortable for any extended seating. We also had no liquid soap in the soap dispenser and housekeeping neglected to refill it. After our fourth stop at the front desk to request a refill it was finally refilled so definitely a "miss" there. We went to sit outside one morning after an overnight rainfall, and the staff had dried off the outdoor seating for the restaurant area, but hadn't dried off the seating area for the hotel guests. When we sat in the restaurant area, we were told that we had to leave because all the tables were reserved so we ended up drying off the seats ourselves. Another "miss". They do have a outdoor theater on the sixth floor, which looks like a cool venue, although we didn't have the opportunity to experience it. On Friday morning, our first morning at the hotel we were awakeened at 6 o'clock by construction noise in the hotel. I've never heard of construction work starting at 6 AM, and we had no idea that would be construction underway. Fortunately, the rest of our stay was over a weekend. Finally, the neighborhood is extremely noisy at night - loud cars, loud music and crowds of people in the street. I guess if you're in your 20s and you want to stay out all night it would be fine, but it definitely didn't enhance our experience.

Van luo Frankie and. Manager Chris your guys are great. We had great experience and we but good news Thank you guys 🙏