Eurostars Magnificent Mile

I’m very disappointed with my experience at Eurostars Magnificent Mile. I had booked multiple rooms but needed to cancel due to a change in plans. I reached out over six weeks in advance—well before my scheduled stay—expecting at least a partial refund or the ability to reschedule for different dates. Instead, I was told there was “nothing they could do”, and that I would lose over $1,200. Despite providing plenty of notice and being a paying customer trying to work something out fairly, the hotel staff showed zero flexibility or willingness to help. I understand cancellation policies, but this level of rigidity and lack of customer care is unacceptable, especially for a hotel that markets itself as a four-star establishment. Even large chains will often provide credits or date changes when contacted this far in advance. I genuinely hope management sees this and chooses to make things right. I would have loved to stay here in the future, but after this experience, I’ll be thinking twice before booking with Eurostars again.

Stayed here recently for four nights. I have to say, after reading some of the negative reviews on Google & TA, I was very apprehensive of staying here. On first arrival, we were welcomed into the hotel by a pleasant valet. We were directed to reception on the 1st Floor and approached reception. It was noted how nice & modern reception was how two very well dressed hotel receptionists checked us in. We arrived 3 hours early to the hotel and was expecting the usual “your room isn’t ready yet” to actually be informed, your room is ready now & you can check in! What a pleasant surprise. We were on the 18th floor - we entered the room apprehensively after reading some other reviews to be met by a large, pleasant, well decorated modern room. The ceiling was concrete which is part of the architectural design. The bathroom had a curtain across the large glass window (NOT DOOR) on the outside which allowed privacy & also let light flood in. The shower was huge & modern with both rainfall and hose modes. The bed was comfy and large, a well stocked mini bar & safe were located in the room. A modern TV, iron & ironing board & umbrellas were also present. Fully modern air con and decor finished off the room. The location was brilliant & only a short walk into town, I also recommend you try the hotel bar and take full advantage of the happy hour. The Kerryman Irish pub two blocks along is also recommended. I can honestly say, it was the best hotel we stayed in out of 3 different hotels on our trip & would most definitely stay here again. Thanks for the memorable trip & hope to see you again one day. A&H

The night staff (valet and security) were the highlight of the stay and the staff at the restaurant downstairs were delightful. Bad news.... The front desk staff, especially during the day, were radically unhelpful bordering on rude. Upon checking into our suite on the evening of arrival, I called three times to let them know the air conditioning was not working in the room and that it was unbearably hot in the room (hello August in Chicago!). Until they finally sent up a technician three hours later who confirmed that the AC was not working and they changed our room late that night. Their response was one of "me inconveniencing them" with no apology or acknowledgment that we were in fact the ones being inconvenienced with being moved to an inferior room than the one we paid for. We decided it wasn't worth the extended stay we had planned for the week and checked out after a night to stay another high end hotel in the area.

Stayed here in August for a few days located downtown but a bit of a hike to Riverwalk and other key areas seen in Chicago. The hotel is clean security good no issues with off-site parking close to the hotel. Chicago is a beautiful city wish I had more time to spend there. Would definitely recommend you visit there.

I cannot review the Location of the hotel, nor the quality of the Rooms. However, I CAN review the service I have received from this hotel; and it is abhorrent. I booked a reservation for nights of Monday to Thursday. I was flying into Chicago on Monday evening. Unfortunately, my flight to Chicago was CANCELLED late Monday night primarily due to inclement weather and/or flight crew issues. There were no other options for flights to Chicago on Monday night, nor were there any feasible options on Tuesday (other Chicago flights were completely booked or EXHORBITANTLY expensive). I contacted the hotel Tuesday morning, and eventually sent an email to their reservations customer service enquiring about a refund. I provided full proof of my flight cancellation (Airfare purchase confirmation, and proof of the flight cancellation from the Airline). However, I received a response Wednesday afternoon that Eurostars would still not be refunding my reservation. I am utterly appalled by this response. I understand their policy provides for no refunds. I would understand if I had CHOSE not to travel to Chicago and not use my reservation. But I had NO choice in the events that happened causing my flight to be cancelled, and me being unable to travel to Chicago and use the hotel. Eurostars had a choice though; and they chose to SCAM me out of a little over $750 paid for this reservation 2 months ago. What am I supposed to do? Have a premonition 2 months prior when booking the reservation that there would be inclement weather and flight crew issues causing a cancellation of my flight? And adjust the dates of my travel plans? I guess I'll work on that!