Eurostars Magnificent Mile

The night staff (valet and security) were the highlight of the stay and the staff at the restaurant downstairs were delightful. Bad news.... The front desk staff, especially during the day, were radically unhelpful bordering on rude. Upon checking into our suite on the evening of arrival, I called three times to let them know the air conditioning was not working in the room and that it was unbearably hot in the room (hello August in Chicago!). Until they finally sent up a technician three hours later who confirmed that the AC was not working and they changed our room late that night. Their response was one of "me inconveniencing them" with no apology or acknowledgment that we were in fact the ones being inconvenienced with being moved to an inferior room than the one we paid for. We decided it wasn't worth the extended stay we had planned for the week and checked out after a night to stay another high end hotel in the area.

Stayed here in August for a few days located downtown but a bit of a hike to Riverwalk and other key areas seen in Chicago. The hotel is clean security good no issues with off-site parking close to the hotel. Chicago is a beautiful city wish I had more time to spend there. Would definitely recommend you visit there.

I cannot review the Location of the hotel, nor the quality of the Rooms. However, I CAN review the service I have received from this hotel; and it is abhorrent. I booked a reservation for nights of Monday to Thursday. I was flying into Chicago on Monday evening. Unfortunately, my flight to Chicago was CANCELLED late Monday night primarily due to inclement weather and/or flight crew issues. There were no other options for flights to Chicago on Monday night, nor were there any feasible options on Tuesday (other Chicago flights were completely booked or EXHORBITANTLY expensive). I contacted the hotel Tuesday morning, and eventually sent an email to their reservations customer service enquiring about a refund. I provided full proof of my flight cancellation (Airfare purchase confirmation, and proof of the flight cancellation from the Airline). However, I received a response Wednesday afternoon that Eurostars would still not be refunding my reservation. I am utterly appalled by this response. I understand their policy provides for no refunds. I would understand if I had CHOSE not to travel to Chicago and not use my reservation. But I had NO choice in the events that happened causing my flight to be cancelled, and me being unable to travel to Chicago and use the hotel. Eurostars had a choice though; and they chose to SCAM me out of a little over $750 paid for this reservation 2 months ago. What am I supposed to do? Have a premonition 2 months prior when booking the reservation that there would be inclement weather and flight crew issues causing a cancellation of my flight? And adjust the dates of my travel plans? I guess I'll work on that!

***IF YOU ARE HERE FROM TIKTOK GO BACK TO LOOK FOR A BETTER HOTEL*** I stayed here for 7 nights. The staff was polite and there was only 2 things good about this hotel. The first good thing is the view that you only get with the panoramic king room, or higher selection. The second is that you are in walking distance from some tourist attractions. There is nothing luxury about this hotel!!! My first day the entire door handle outside flew off as I tried to open the door to enter the lobby, the stairs are creaky and needs WD-40, the elevator is slow at times and the wall panels in all 3 of the elevator are loose, and the front door to the room could not be opened or closed without excessive force. The room service will take forever to come, not show up, or will not answer the phone. I had to walk down to the lobby to get toilet paper as room service was called an hour prior and never showed up. Valet parking is paid for per the nightly rate and there is only 1 person servicing the entire hotel. The valet is either hard to find or there is a wait time due to the hotel only having 1 person working in that area. The valet had left our car outside running with the hazards on for over an hour. Note there was only 1-2 cars with hazards on ahead of us when the keys were turned in, but our car was never moved and was directly in the view of the lobby. I noticed once my boyfriend and I came back downstairs to retrieve our vehicle. The valet’s excuse was that he could not find the keys and that he did not have them but the keys were turned in directly to him by us. He then proceeded to open the desk where they had all of the keys and our key was the very first key he pulled out. We were lucky that we did not get a ticket and that our car was not towed. This hotel is more affordable than others but I highly recommend staying elsewhere. This hotel needs to be knocked down and rebuilt into something better.

Waited 35 mintutes for the valet guy to show up and get my keys and take my car. Arrived at 8:40pm and he didn't show until 9:15pm. Went to reception 3 times for them to call him. After a long day of work i want to come back and relax instead i'm standing on the street corner like a hobo.