Fairmont Chicago Millennium Park

We decided to make our visit to Chicago in April to celebrate our wedding anniversary and chose to stay at the Fairmount Hotel at Millennium Park. This is a great hotel to stay in this beautiful city. It’s strategically situated between the Millennium Park and the downtown commercial district. The accommodations and the services were high end and top tier.

Experience Fairmont Gold! Worth the extra money! Lounge, customer service and room are all excellent. GM Tim cares about your experience and goes above and beyond to exceed your expectations. The only hiccup seems to be getting Uber drivers to pick you up at the right location. Obviously not the hotels fault.

Just spent six days at the renowned Fairmont. Great location. Great new restaurant (Toro) installed since last spring. The staff is good: bellhops great, cleaning staff crack, concierge above average, front desk mediocre. The layout (that can’t be changed) is poor, with truly hidden elevators. If attending a conference, try to use elevators during off-peak times. Spa (Leaf) was very nice. Workout area was okay: clean, smell was okay, filtered water, yet in a tight space in the basement (B1). My issue is with the lack of updating the interior, of hallways, rooms and generally visible areas. It’s dirty. Carpets are dirty. Floor modeling is dirty. Rooms look tired and need new paint with updated colors. Bed was okay, but needs new mattress. Bathroom was fine, yet water pressure sucked (30+ floor), and could be freshened. To use a friend’s expression (former Chicago native): it’s become hairy. Bottom line: to charge what competitors we’ve stayed at in the heart of the loop, the Fairmont needs more updating than a new restaurant. Will stay in another hotel next spring.

My husband and I had a wonderful time at the Fairmont. The staff is exceptional, from the moment we stepped in. The Gold lounge service was absolutely wonderful, First Class hospitality . It was so nice to be greeted each morning by the sweetest dear lady who remembered just how we liked our coffee! It’s the little things. We look forward to returning .

We chose this hotel because we have found Fairmont properties (our home base is the iconic Fairmont San Francisco) are consistent with cleanliness, aesthetics and service. The Fairmont Chicago Millennium Park is in the perfect location- walkable to museums, the river, the magnificent mile and more. The staff is what makes this hotel top notch. Everyone was incredibly welcoming and treated us like family. If there was an issue- it was immediately resolved. Definitely upgrade to Fairmont Gold. The rooms are updated and the lounge access has gorgeous views of the city. The lounge breakfast and bites throughout the day are great.