Fairmont Chicago Millennium Park

The hotel is in a very convenient location on the loop at the top of the magnificent mile, so close to the sights and transport. It has a cosy but elegant atmosphere - the scent that is piped in reminded me of the way my dog smells when he comes back from a groom…all baby powder - and is very modern when compared with other Fairmonts. We were upgraded to a suite on the 28th floor, which was amazing. The turndown service (which is how you get bottled water) was a bit hit and miss, but you can always ask for water so it wasn’t a problem. The rooms have everything you need, including mouthwash in the toiletry selection, as well as a clothes brush and shoe horn. The breakfast in Toro was very nicely cooked and had a good selection. It’s a bit pricey, but if you can get it included it’s a good deal. Even though breakfast runs to 11am you will probably have to wait for a table if you go down around 9:30, as they only use the right hand side half of the restaurant. I assume that is because they don’t have the chef/waiting staff capacity to open up the rest, but just something to be aware of. We also ate in Toro one evening and the food is superb. Again, a bit in the pricey side, but worth it. You will need a torch to read the menu if you’re over 40 because the place is so damn dark. They have little lights, and the waiter very kindly brought us one, but it was too bright to have on the table. A bit of in between lighting would be ideal! All in all this hotel is commensurate with the standard you would expect from a fairmont hotel and the city itself is friendly and interesting, so well worth a visit.

Fabulous stay! Rooms are spacious and clean , great views. Gail is an AWESOME Concierge, kind and thoughtful. Will stay again!

As a hotel Sale Manager and 34 years experienced hotelier, I can say that my experience was exceptional from start to finish. The attention to detail and genuine commitment to guest satisfaction was observed in every hotel employee. The entire staff of their Gold Lounge is so accommodating that they are continuously exceeding your expectations. Thanks to Jesus, Mandana, Tamara and Alex for making my stay so special and for being so thoughtful in every moment. The team greeted guests each day with warm smiles and calling me by my name making me feel special recognized. Ms. Walker, the Chief Concierge is exceptional and I highly value how she managed all of my special requests; (she surely earned her 2 keys). Kevin and Jansen at the Front Desk handle every request with high professionalism and empathy. Hospitality goes beyond great guest service, and this team really nailed it.

Good downtown hotel, with easy access to the river area and related shops and dining. Rooms were clean and spacious and we never had to wait for an elevator even at high traffic times. The lobby bar has a few breakfast options that are better values than the onsite restaurant.

We stayed 3 nights with my kids. The room is big and also old but well maintained. It was clean but could be better. During our stay, the staff was helpfull. Good location. I'd say the biggest disappointment is the breakfast, which is practically nonexistent. They sell you a $33 voucher that you can use at the restaurant to get the breakfast buffet. Except that I've never had such a bad breakfast—even at a two-star hotel, the food is better. So, don't take eat and go away for the breakfast.