Fairmont Chicago Millennium Park

I do enjoy Fairmont properties and do enjoy the perks I get with American Express I had a great trip with a friend My room was clean and the bed was comfortable. I did ask for a mini fridge which they were able to accommodate. The robe and slippers were nice. I always enjoy the fluffy towels and nice showers Service was great and the location was perfect for me The baked food at the cafe and the items I had at Toro were excellent. I did have a couple of service slips and what’s important is the hotel made everything right. I cannot expect perfection but when I had some hiccups, they made accommodations for that which I appreciate I’d especially like to say the service from Brian and Lelaina was exceptional Also you have to go see Benji at the AM cafe - he makes the best coffee drinks (almond latte here) and his energy is amazing. I will be back

First class treatment! Everyone at the Fairmont was so welcoming and accommodating. The suite was like a home away from home. Plenty of room to stretch out. The concierge service (Ms. Gail Walker) provided great suggestions of places to visit and eat (Wildberry Pancakes and Cafe & Giordano’s ) in addition she also took care of our reservations for our site seeing tours. We loved our visit making fun memories in Chicago!

We had a nice time at the Fairmont. The view from our room was beautiful. The room was quiet despite a lively Saturday night in the park and surrounding areas and several hotel events. The blackout curtains worked very well even in a lake-facing room. The room was very clean. The staff was great, particularly Megan at the front desk.

Just spent a few days in a “Gold” room with lounge access. It is really worth the extra cost. Breakfast was delicious and Mandana was the loveliest, most helpful person you can imagine. The hotel is well located for all the sites to visit.

Fabulous location. Lovely, luxurious reception area and large comfortable rooms (with an okay view!) My only criticism was that I felt like the tired decor in the room let it down. It definitely needed to be updated, particularly as it was not cheap to stay here, but also because it was a contrast to the standard of quality that was felt throughout the rest of the hotel. The bathroom was very nice , but again could possibly benefit from a some updates. We are definitely going to return to Chicago and as much as we enjoyed our stay, we wouldn’t return here for the same (at least not for the same price we paid this time) as I feel we could get better value for money elsewhere.