Luigi and Sydney were amazing at check-in. Sydney was in training and did an excellent job with the check in process.They both demonstrated great customer service. Highly recommend this hotel for business or personal travel. All services received were stellar.

Not only does the rooftop at Gwen’s have a malort old fashioned but it has Michael and Judie! Our server Michael was amazing the whole time, so fun and friendly, quick service and even gave us recommendations of next places to go while in Chicago! He gave great drink and food recommendations, definitely try the Malort old fashioned or pride cocktails if you are here in June! Judie the hostess was so helpful when reserving us a table, she may be the most friendly hostess I have ever talked to on the phone. We were frantically trying to get there on time while coming from a busy conference and she saved the day and even recognized my voice from the phone. The vibe there was great, fires in the middle of tables and string lights looking at the Chicago skyline. Can’t wait to come back to Gwen’s next time in Chi-town! Thanks Michael and Judy

Didn't stay at the hotel . Met my cousin on the rooftop restaurant for dinner & cocktails. Was very nice to enjoy the outdoors on a beautiful night in front of the fire. Nice conversation and food. Will definitely like to have dinner and cocktails there again

Service was excellent and food was amazing we had the burger and drinks and they were delicious the rooftop was also very nice and Michael was a great server he split our burger for us and gave us great drink recommendations. I highly recommend this place

We had the best kick off to pride with Michael Ortiz! Can’t wait for ASCO again in 2025 to come back and celebrate with him here! The drinks were absolutely amazing! Great patio! Great charcuterie board! Looking forward to bringing my entire team next year!