The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Amazing experience. Hotel is beautiful and the staff were impeccable. Special shout out to Luigi (at reception). He is wonderful.

I made reservations and thought that they were for high tea - I had provided a note to that effect. When we arrived it was explained that the reservation was not for high tea and that there were no towers prepared for us. The amazing Judie facilitated our receiving high tea anyway, and we received excellent service from the wonderful Sarah! They were both gracious, the tea and food were delicious, and the service was outstanding! I can’t wait to go back!

I had a wonderful time on the patio—the city views were absolutely beautiful. The drinks were excellent, the food was delicious, and Judie, Mayra, and Liz provided amazing service. They truly made our experience at Upstairs at The Gwen even more enjoyable!

My friends and I were looking for a fancy tea service and were not disappointed. The tea was exquisite and the tea infused cocktails were to die for. The food was great but more than anything Judie and Sarah were so kind and helpful. They provided wonderful experience and should get a raise for the level of professionalism we experienced. I will be coming back and this is great mid day activity for family and friends visiting chicago

The ambience and staff were lovely. We had high tea for my niece’s birthday and the chef contacted me to work out what she could have due to her dietary restrictions. Sarah was accommodating and informative. She and Judie went the extra mile to ensure our needs were met and our experience was exemplary. Many thanks to them both.