Hilton Chicago

Cassandra H was warm and a gracious welcome to the hotel. Rooms were clean, staff friendly and very helpful. Excellent location but rooms could have a nicer view…..

The Hilton Chicago is one of those hotels that, once upon a time, was a truly opulent hotel. Built in 1927, and having over three thousand rooms, this is one massive hotel. For example, simply walking to the room I had at my most recent visit was like going into a maze. You had to get out of the elevator turn left, turn right, turn left again, turn right until you followed it all the way to the end of the long hallway, and there was my room. It was actually kind of fun. In terms of the overall room design, they are very large. Yes, their rooms are very spacious. So, if you're looking for a hotel that gives you a nice place to dwell, with plenty of closet space, drawer space, a large bed, and seating area, a large closet, and a large bathroom, this hotel is a great choice. Though this is a truly grand hotel, it has become somewhat dated. Yes, they've tried to keep up with the times, but I think due to the massive amount of rooms they have, it's really hard to maintain the overall quality level of each room that makes up this hotel. For example, in my most recent room, the air conditioning system needed a belt or something, because it was constantly squeaking, plus the fan in the unit was loose, or something, so all night we were listening to this sound of pinging. This was very disconcerting as it did tend to keep us awake. The other thing I noticed was that the room safe was not functional. This was because, as was stated on the unit, the battery was low. So, I couldn't use it. Meaning, this is a really nice hotel, but they're just not taking great care of it, and keeping the rooms, fully functional, and guest friendly. In terms of getting to this hotel, as it is right on Michigan Avenue, just GPS it and you can easily find the hotel and enter the parking area. Once there, you either have a valet park your car or drive into self-parking, which is what I did. The staff here are all relatively nice and they their job fairly well. I would suggest that if you plan to stay at this hotel you definitely pay the price and get a room room that faces at the lake. Having a lake view room really takes your overall experience, at this hotel, up to the next level. So, if you're in Chicago, and you want to stay at a well-located hotel, with a long history, this may be the place for you. Just understand, that though it is trying hard to be a modern hotel, it does fall short in some areas.

Great experience. Loved the hotel and the staff at the hotel. Wanted to shout out Heather in events, she was great to work with, and we look forward to coming back.

Overlookinf grant park and a few steps from lake michigan Hilton Chicago has an ubeatable location. Hotel itself is grandious and old school luxury. Staff is very friendly. Tommy with room service and Ozel with HGV were exceptional. Thank you all for an amazing experience

First time staying at this Hilton. Beautiful old building and appreciate all they are doing to keep it updated. Staff were very attentive and helpful. Huge shout out to Carsana for a smooth, friendly check in. She did a great job!