Hotel 55 Chicago Downtown

Helen and Raven made the difference.. I have to say i dont remember who was the other front desk but really good hotel due to excellent staff . Thanks so much for enjoyable experience

The location is amazing. We stayed for 19 days, huge shout out to the Housekeeping Staff. Very professional and they do a great job. We did not hear our neighbors below or above or beside us! Overall great stay!

Google identiies this as a 5 star hotel. Out of 10 maybe... We stayed here because it was represented as a newly renoved Marriott property, and there were signs of a renovation (new bed, sink, furniture, etc.), but the building itself remains tired and in need or upgrades (see photos). Even the towels were old and thin/ frayed (see photo). The bathroom in our room (1203) was incredible small, and it had no fan so the entire room got completely fogged every time my wife or I took a shower. Positives included a fast elevator and the front desk staff were all very nice.

This hotel is listed as a Tribute hotel on the Marriott website but not the Bonvoy app. I believe it is a "white label" property and is being renovated based on renovation activity at the hotel. My parket valet tag said 21c Museum Hotel, which is what the hotel used to be be before the lender took ownership. The location is very good and the rooms are very large for an urban hotel which was good for me and my family. However, there is an $80/day parking charge AND a $25 Destination Amenity Fee and there are NO amenities beyond what you would always get at any Marriott hotel. The room finishes are dated. There is no ventilation fan in the bathroom and it gets very steamy during a shower. The window sheers were ripped. The TV was borderline unusable and could not even get ESPN and no ability to watch a streaming service. Mattresses were uncomfortable. Location is near a hospital and there are frequent sirens, especially bad on Saturday night. Room was not available until 4:30 but was supposed to be ready by 4:00. A renovation will fix some of this, but I would check with the hotel to see if the renovation is complete before staying here again.

Robert was absolutely exceptional! From start to finish, he went above and beyond to ensure everything was perfect. His professionalism, positivity, and willingness to accommodate every request truly stood out. Not only did he deliver everything we asked for, but he exceeded our expectations in every way. I’m so grateful we had the chance to work with him—he played a huge part in making my daughter’s birthday incredibly special. Highly recommend!