Hotel Lincoln

My wife and daughter stayed here 1 night in November 25. At the time they told me the location suited they're pupose however the hotel itself was poor. Dirty stained worn carpets and furniture well past sell by date. I did not write any review at the time because as it was one nights stay they said to forget about it. The story doesn't end there though. Checking our credit card statement in March of this year we realized that we had been charged for 2 nights stay as opposed to a single night. We contacted the hotel...several times by phone and email. We informed them of the issue and they did send a copy of the invoice. They state its not their issue and that this regularly occurs with international guests and that its not their fault !! Since then despite many one way phone calls and emails..from us to them.. the matter has not been rectified. The amount involved is 291 dollars and change. Should we not be refunded well it will be put down to a bad experience. My hope is that a future guest will read this and to make an informed decision as to whether to book this place or not. Obviously I don't recommend it!

Great location. Great restaurant. Terrible and tired hotel. Should be rated one star. Carpets are worn. Towels had holes in them. Bathtub struggles to drain Not Hyatt quality

Perfect location to visit family who lived in Old Town, parking available right across the street, able to walk safely everywhere I needed to.

I am not a person that often complains or leaves negative reviews, however, this was truly one of the biggest nightmares and headaches. I originally booked for specific dates to attend my friend‘s wedding. I was traveling out of town, which is already a stressful enough experience. When my friend sent me a confirmation Excel, I noticed that the dates of my stay were incorrect. I emailed the contact twice and called the person three times that my friend gave me as a direct report. The person never responded to me, even though I was making attempts to contact them months in advanced. Due to that person not responding I contacted the customer service line, which, if you’re not familiar with this, they do not work directly at hotel which makes this process even more complicated. Once I got a hold of the representative from customer service, I asked them to review the dates I booked. They originally confirmed the dates that I made based on my reservation code so I thought that I was good to go. Then my friend sent me another email stating the incorrect dates that she had listed confirmed by a person who works at the hotel. Ithen contacted the customer service line again in that time they told me the dates had changed and we’re in the incorrect dates. I then asked them to change it back and they sent me a confirmation email and told me the reservation should be fixed. Again, I did all of this months before the trip. Now it was time for the wedding and the morning after the incorrect date, I checked my card statement and noticed that there was a no-show fee and the full rate of stayingat the hotel charged to my card. I then contacted customer service who tried to connect me directly to the hotel and after three attempts oftrying to call them, nobody answered. I was unable to leave a voicemail so my call could not go through. When I arrived to the hotel, I did confront them in person, and I will say the two gentlemen working the front desk were extremely understanding and did give me a full refund from the day that I did not stay there. They had me in their system with the incorrect dates, even though I received a confirmation email and pulled up my reservation number to prove the dates that I had that were correct. The hotel room that we stayed in was extremely dirty. There were stains on the bed and you could tell that it had not been cleaned due to garbage from previous people left behind. The bathroom door was broken, the shower pressure was ridiculous and would flood the bathroom, and the shower drain did not work meaning all of the water stayed in the tub while you showered. The room itself was extremely outdated however it was spacious. There is also no fridge or microwave in the room. I would not recommend this hotel to anyone and again I am not a person who frequently complains and I am a pretty low maintenance person. I understand how difficult service workers job is, however, the organization and miscommunication was ridiculous.

Room was nothing like advertised, white walls and very bare. Nothing hung on walls, thermostat not connected and heating/cooling unit had one speed which was full blast until unit was unplugged from outlet. No light fixtures on ceiling in room, empty electrical boxes but no light fixtures. Lobby was unimpressive and looked very worn and old. Reserved “lake view” room but all we could see from the 11th floor room was a fire escape and brick wall. Definitely NOT a Hyatt property, very disappointing.