Hyatt Regency Chicago

A great place to stay in. The staff is very helpful and the food was delicious. The waiting time for breakfast can be improved by sharing tables as the residents wait for a good bit of time between 8 and 10 am to have a table.

Loved everything about my stay! Perfect location, clean and modern rooms, fantastic breakfast with the most attentive servers, and the best club lounge in town. My go-to hotel every time I’m in Chicago!

Great walking location to Miracle mile. Atmosphere was warm and welcoming - large lobby with lots of areas to sit. Staff was amazing. Room very clean and offered daily cleaning service. Will stay at this location again.

Apologies in advance for the long review but stick with me. First up, in our eyes this is not for tourists but more a corporate hotel. Every day we were there it was predominantly corporate people. That said, if you are doing any future Chicago Marathons, this the perfect location for it. We arrived and were greeted by Raymond at reception. More about Raymond later, but everything was explained clearly, and we signed up for the regency club option including breakfast. Well worth it, but I had asked about this option prior to arrival and was told it didn’t exist. Also, if you are a Brit, be sure to ask for a kettle for the room. The $700 holding fee and $25 daily destination fee is not something I have ever encountered and took a huge chunk of our holiday budget. The rooms were immaculate and very well laid out and comfortable. Maintained throughout the whole week by Sara our lovely housekeeper. We experienced using the Regency club and were well looked after every day by Donte and Glenda, both really good hosts and nothing was too much trouble. The food in the Regency was ok but surrounding were comfortable. The Market there is best avoided as it just gets too busy at peak times and staff there are not the best. We ate every morning and most evenings at the Craft Kitchen. Marie and her team including Carlton, and Lucy who looked after us most mornings were absolute work horses with Manuel making the best omelettes. In fact, Marie was there more than anyone else and always so friendly no matter what time of day. In the evening, we were looked after by Lynn and Judy who always had plenty of banter with us and asked us about our day. The food was good in the Craft Kitchen too and plenty of different choices although Bacon, Egg and Chips for dinner was weird!! The only issue was a phone call from a chap called Alex who was extremely rude about our room bill towards the end of the week. I came down to reception and was unable to resolve the issue and to this day still don’t know what it was about or why the rudeness. However, this was all resolved by one person, who in truth made our weeks day the best… And that was Raymond. Every time we went to reception, we dealt with him throughout and nothing was too much trouble. Always remembering our first names (bear in mind he dealt with hundreds of people while we were there) and plenty of advice too. All the staff mentioned are a real credit to your hotel, but Raymond was the best so please pass on our thanks to him for everything. Cannot wait to stay at another Hyatt or return to Chicago again.

Nice hotel and very clean. Quite large and hard to navigate between towers and rooms. Rooms have no mini-bar, no bottle-opener or corkscrew--which should be very basic.