Kimpton Gray Hotel Chicago

I would not recommend this property. As a Platinum IHG member, I’ve never had issues adjusting dates due to unforeseen circumstances, but this hotel enforced an extremely strict cancellation policy. My check-in date was 1/17/2026, requiring cancellation by 12:00 a.m. on 1/14/26. When I called at 10:00 a.m. on 1/14/26, my request was denied—even after explaining that I had COVID and could provide a doctor’s note. While they agreed to move my stay to a later date, they quoted an additional $660, despite the same nights being available for $527 when booking directly. We have stayed here before, but after this experience, I would not book this property again.

I always stay at the Kimpton Gray. Please see Del at the front desk, he in informative, helpful and willing to go the extra mile to resolve any issues, immediately as they arise. He also had THE BEST LAUGH. You will not regret staying here. Sometimes, its worth the money...you actually get what you pay for here.

I stayed at this hotel with a friend during the Chicago Marathon and loved it! The inside is really pretty, the beds are comfortable, and the location is great! The staff were helpful but gave us the wrong keys a few times, making us go and up down from our room to get ones that worked. But other than that, the stay was great!

A fun couples trip planned that was ruined the second we got the front desk. The front desk was rude and charged us for the hotel room despite already paying the hotel fees with miles. Spent the next 2 days meeting with managers to resolve them double charging us, but not a single representative from the hotel offered anything complimentary until I had to ask them for a complimentary meal. The bathroom door in our room had large scratch marks on it, and the bed was smaller than what was pictured. While I understand this might have been a fluke, I would never recommend someone go to this hotel.

I did not stay at this hotel but my wife was staying here for a work trip and milestone presentation for her career. I wanted to make sure she knew her family was thinking about her and wishing her the best. I called the hotel and Shae answered. I could tell immediately I was going to be well-taken care of. Shae offered various options; flowers, gifts, treats that we could get for her in her room on arrival. Shae followed up, called back, and made sure the flowers we chose got to her room in time for her check-in. I can't write enough to say how much I appreciate the time and attention Shae gave me to make sure my wife's stay was comfortable. Shae will take care of you here, what a great experience!