Kimpton Gray Hotel Chicago

If you're looking for a place to stay in Chicago, I would recommend the Kimpton Gray Hotel without hesitation! First, the location is great. It was convenient for getting around the city, the surrounding area was clean, and I felt safe and comfortable walking around—which is always important when I'm choosing a hotel. The hotel itself is beautiful, the rooms are wonderfully appointed, and everything was extremely clean. Yes, it is a little pricey, but in my opinion, it's worth it. What really made our stay special, was the staff. Everyone we encountered was extremely friendly and went above and beyond. A special thank you to Shea and Amy, and hats off to the valet crew! The level of hospitality throughout our stay was exceptional. We also ate at La Bella Trattoria, located right inside the hotel, and really enjoyed it. The restaurant is beautiful, the food was very good, and once again, the staff was wonderful. And if you need another indication of just how beautiful this property is, there were four different wedding events taking place during our stay! Knowing that so many couples chose the Kimpton Gray for such an important occasion says a lot about the hotel and the atmosphere. A few things to know: the hotel does not offer an airport shuttle, but we took a Lyft back to the airport, and it wasn't very expensive. My only small wishes would be some type of complimentary or discounted parking option for guests who have someone visiting them at the hotel and a few simple breakfast pastries—muffins, danishes, etc.—to enjoy with the complimentary morning coffee and tea. Those are minor details compared with the overall experience. Everything else was wonderful. The beautiful hotel, great location, cleanliness, excellent restaurant, and especially the people made our stay memorable. As a travel consultant, I’m always looking for hotels I can confidently recommend to my clients, and after experiencing the Kimpton Gray for myself, I can honestly say this is one of them. We had a wonderful experience from beginning to end, and I would absolutely stay here again.

Mamadou is a real gem! When we arrived to the hotel after a 13 hour drive somehow our room was given to another guest. Mamadou, immediately ameliorated the issue by providing us with a room upgrade and complimentary drinks. He checked in throughout our stay and we’re looking forward to staying again next week. Thank you, Mamadou!

Carly a star @ the front desk. Jack room manager great. My blouse was left in my room & I knew it had to be there as our luggage 🧳 was kept by American as the whole airport was shut shut down due to fork lightening & we never saw our bags till landing in Vancouver so that equals my blouse in the room. Oh & being hug up on from the front desk after being told just give me the headlines! Retraining please. Now trying to get my $70 back for shipping.

​I recently stayed at the Kimpton Gray Hotel and had an incredible experience, largely thanks to the exceptional customer service provided by Mr. Mamadou. From the moment I arrived, he went above and beyond to ensure everything was seamless, welcoming, and comfortable. His attention to detail, warmth, and professionalism truly set this hotel apart. Exceptional staff like Mr. Mamadou are the reason I look forward to returning. Highly recommended!

Room was ok, but a $100 deposit for incidentals was added to the bill at check-in with the caveat that it would be refunded after checkout. But two months and two email queries later . . . nothing. We are a retired couple and needless to say there were no wild parties that could have resulted in room damage. So not sure what would justify not refunding the $100. Corporate greed perhaps, or maybe employee fraud, i.e., keeping the money but claiming it was refunded. Either way, you lose.