Kimpton Gray Hotel Chicago

We had such a warm welcome when we arrived at the Kimpton Gray in Chicago! Savannah was so helpful and thoughtful. Its our 6th wedding anniversary and she took the time to send a little gift to our room with a really sweet note. You can really feel the Midwest hospitality here!

I checked in for a weekend getaway at around 5 p.m. and was informed that my room (category booked) was not ready. Given I had an event I had no choice but to accept what was given. I was not offered the option to move later, which has happened before nor an upgrade to compensate. I booked a breakfast-included rate which I confirmed with the front desk as being on the reservation. The next morning I was informed that breakfast was served at La Bella restaurant. The restaurant does not offer a buffet breakfast, only an à la carte menu. I was told that I could order anything except alcohol. Upon checkout, I was informed that I would receive a $60/day credit for breakfast. This was the first time I was told this. More was spent obviously. In a typical dismissive attitude, I decide to leave and deal with the issue afterwards. The hotel was contacted by priceline and they are sticking with their $60/day credit, this in unacceptable. First impressions are everything. Upon checking in the mood amongst the reception personnel was jovial, if a bit collegiate and not too professional. Training needed. Booked the reservation through Priceline, with the caveats that one reads about hotel not finding the reservation or details. I called the hotel and confirmed that they could see the reservation to avoid issues. As far as the breakfast included issue is concerned, I found out that La Bella restaurant does not belong to the hotel. The hotel has nice public areas, Boleo is a nice restaurant, we had dinner and drinks there. I always aim to give a 5* rating. This is not the case.

Great Hotel. 15 minute walk to the Bean. Lots of restaurants nearby. Middle of financial district so you'll need to drive/bus/train to a lot of the bigger sites. Major positive - Emily at the desk around midnight in Sunday. Absolutely delightful, helpful, funny, etc... She's the kind of representative every hotel chain should have. Thank you Emily! Only minor negative - not many vegan options with the hotel restaurants, and pretty limited hours for room service, but that's something you know in advance. Overall, great place!

What a great place to explore Chicago from. The accomodations were, of course, first c lass, but the key to our enjoyment was undoubtedly the staff. From morning coffee, through meals and the afternoon wine, until our heads hit the pillows, any question, any need was professionally and pleasantly handled. I take time to single out with pride, desk staff Stefan B.. He was above and beyond any preconceived notion of help, guide and friend. We hope to return soon. There is no way we could stay anywhere else in Chicago

Although there was a mixup and the room I had originally requested was not available, Mamadou was able to remedy the issue quickly and with the utmost professionalism. He was able to offer a suitable alternative and I felt that he was sincerely working to make sure I had the best experience possible, despite a booking error. I liked his personable nature, it certainly put me, a weary traveler at ease. I will be coming back!