Kimpton Gray Hotel Chicago

I've stayed at many hotels over the years, but the level of service I received at the Kimpton truly exceeded my expectations, thanks to Mamadoue. From the moment I arrived, Mamadoue went above and beyond to ensure every aspect of my stay was seamless and enjoyable. His customer service is nothing short of exceptional. He is incredibly friendly, approachable, and genuinely invested in making guests feel welcomed and valued. What stood out most was his attention to detail and willingness to help with anything I needed. He graciously offered to have my luggage taken to my room, made sure 1 was aware of all the wonderful amenities available throughout the hotel, and provided excellent recommendations and information about the restaurants and services on property. No request ever felt like an inconvenience. Instead consistently anticipated needs before reven had to ask. In an industry where great service can make all the difference, Mamadoue is a true standout. His professionalism, warmth, and commitment to guest satisfaction transformed what would have been a great stay into an exceptional one. Employees like him are the reason guests return and enthusiastically recommend a hotel to others. Kimpton is fortunate to have someone of his caliber representing their brand. I sincerely hope his leadership team recognizes the impact he has on the guest experience because he deserves every bit of praise and recognition that comes his way. Thank you, Mamadoue, for making my stay memorable. You are a tremendous asset to the Kimpton team, and I look forward to staying here again because of the outstanding hospitality you provided.

We had such a warm welcome when we arrived at the Kimpton Gray in Chicago! Savannah was so helpful and thoughtful. Its our 6th wedding anniversary and she took the time to send a little gift to our room with a really sweet note. You can really feel the Midwest hospitality here!

I checked in for a weekend getaway at around 5 p.m. and was informed that my room (category booked) was not ready. Given I had an event I had no choice but to accept what was given. I was not offered the option to move later, which has happened before nor an upgrade to compensate. I booked a breakfast-included rate which I confirmed with the front desk as being on the reservation. The next morning I was informed that breakfast was served at La Bella restaurant. The restaurant does not offer a buffet breakfast, only an à la carte menu. I was told that I could order anything except alcohol. Upon checkout, I was informed that I would receive a $60/day credit for breakfast. This was the first time I was told this. More was spent obviously. In a typical dismissive attitude, I decide to leave and deal with the issue afterwards. The hotel was contacted by priceline and they are sticking with their $60/day credit, this in unacceptable. First impressions are everything. Upon checking in the mood amongst the reception personnel was jovial, if a bit collegiate and not too professional. Training needed. Booked the reservation through Priceline, with the caveats that one reads about hotel not finding the reservation or details. I called the hotel and confirmed that they could see the reservation to avoid issues. As far as the breakfast included issue is concerned, I found out that La Bella restaurant does not belong to the hotel. The hotel has nice public areas, Boleo is a nice restaurant, we had dinner and drinks there. I always aim to give a 5* rating. This is not the case.

Great Hotel. 15 minute walk to the Bean. Lots of restaurants nearby. Middle of financial district so you'll need to drive/bus/train to a lot of the bigger sites. Major positive - Emily at the desk around midnight in Sunday. Absolutely delightful, helpful, funny, etc... She's the kind of representative every hotel chain should have. Thank you Emily! Only minor negative - not many vegan options with the hotel restaurants, and pretty limited hours for room service, but that's something you know in advance. Overall, great place!

What a great place to explore Chicago from. The accomodations were, of course, first c lass, but the key to our enjoyment was undoubtedly the staff. From morning coffee, through meals and the afternoon wine, until our heads hit the pillows, any question, any need was professionally and pleasantly handled. I take time to single out with pride, desk staff Stefan B.. He was above and beyond any preconceived notion of help, guide and friend. We hope to return soon. There is no way we could stay anywhere else in Chicago