Kimpton Gray Hotel Chicago

A fun couples trip planned that was ruined the second we got the front desk. The front desk was rude and charged us for the hotel room despite already paying the hotel fees with miles. Spent the next 2 days meeting with managers to resolve them double charging us, but not a single representative from the hotel offered anything complimentary until I had to ask them for a complimentary meal. The bathroom door in our room had large scratch marks on it, and the bed was smaller than what was pictured. While I understand this might have been a fluke, I would never recommend someone go to this hotel.

I did not stay at this hotel but my wife was staying here for a work trip and milestone presentation for her career. I wanted to make sure she knew her family was thinking about her and wishing her the best. I called the hotel and Shae answered. I could tell immediately I was going to be well-taken care of. Shae offered various options; flowers, gifts, treats that we could get for her in her room on arrival. Shae followed up, called back, and made sure the flowers we chose got to her room in time for her check-in. I can't write enough to say how much I appreciate the time and attention Shae gave me to make sure my wife's stay was comfortable. Shae will take care of you here, what a great experience!

My husband and I were traveling with our almost one year old baby and were exhausted by the time we checked in. There was wine in the lobby as with all Kimpton hotels in the evenings and the team was just starting to put everything away as we headed to the elevator with all our stuff. Alphonso welcomed us and offered us some wine, and when we told him our hands were full he offered to bring it up to our room for us! He refused a tip so I'm thanking him here! Because of Alphonso's hospitality, we were able to get settled and get our baby to sleep and then enjoy a glass of wine at the end of a long and stressful day. Our room was great, especially the huge bathtub, and housekeeping was fantastic. When we came back while they were finishing up cleaning our room one afternoon, the kind woman saw we had used all the coffee pods and after she left she put some more in a bag on the outside of our door. The location is excellent, the building is cool, but the hospitality here was absolutely the highlight!

all I wanted to do was tell Mrs. Vesna how wonderful the hotel is. What an honor it was to receive an email from her, and so forth. As soon as I got on the phone, I was rushed off the phone like I was some type of peasant. She even told a lie On the phone to me as if I didn’t know any people in Kimpton. I had even asked for corporate number, because It not only hurt my feelings deeply, but in such a time that we are in, niceness goes a long way. When you’re in hospitality, it is your business to make the public feel welcome when they enter that hotel or call that hotel. She literally spoke to me as if I was something on the bottom of her shoe. People should Be nice because you never know what people are going through. That’s how I live my life. I hope everyone has a blessed day. Something I take pride in is serving people. Making people feel at home. I don’t know what that was, but it was diabolical and very scary. After informing her about corporate, she literally hung up on me. I’m not sure if calls are recorded, but I wish someone could’ve heard that phone call. I Literally just called on October 17th, 8:19am. What I will say is the other front desk staff that I spoke to were so respectful and amazing. Mrs. Beans attitude towards me was very demeaning.

We had a fantastic stay at the Kimpton Gray! The staff was incredibly helpful and went above and beyond to make our celebratory trip all the more special. Our room was comfortable and spacious, the food at Boleo was delicious, and the evening wine hour was a great start to our nights. The location is also perfect for visiting Chicago. The hotel is right by the theater district and is a short walk from the metro (blue line that goes directly to ORD) and Millennium Park. We definitely had a 5 star experience, however, the hotel did have a couple areas for improvement: 1. The biggest issue we experienced was the lack of dining options on a Sunday evening. All the on-site restaurants, including the main bar, are closed all day on Sunday (aside from the Italian restaurant that closes at 2pm after brunch). There is no option for in-room dining during this time either. For a hotel that caters to both business and leisure travelers, we did not expect there to be no options at all on a Sunday night. 2. The TVs are not set up for casting from your phone or connecting a Fire Stick or Roku device. We have found this to be very uncommon in upscale hotels lately and hope the Kimpton Gray can update their systems to address this. Overall, we had an amazing stay and whenever we are back in Chicago, the Kimpton Gray will be our first pick.