Kinzie Hotel

Francisco at the front was very generous and welcoming! The hotel staff was super accommodating and checked us in early to our room. They had a great gym and was a great location for walking to restaurants and shops. Overall would stay again!

The bed is super comfy, the pillows are firm enough but still fluffy, and the room is plenty large for two people to spread out their luggage contents. Francisco was super friendly down in the lobby and offered many suggestions about places to visit. He loves his job and it shows. Thanks for having us!

First off, location is great…one block north of the river, two blocks from the Red Line L, a very central location for getting over to Michigan Avenue, the Riverwalk, etc…However, the hotel is under construction so check in is the lobby of the office building next door, the lobby of the hotel is non functioning, and one of the elevators is out…. My problem is, they didn’t tell us when we booked! I hate when hotels do this as I totally get that all places need repairs and updates but in my opinion, it’s just bad form not to notify us….They also add on a facilities charge per person when you check in, and none of the people waiting to check into the hotel in the lobby of the office building, knew anything about it. All of the guests were confused. The staff at check in was pleasant but I couldn’t really understand her… The room on the third floor was fine, comfortable beds, clean hallways, bathroom was fine..all of the staff we met were very cordial…the location is great, but significant updates are needed and better communication to the customer is warranted in my opinion…

The location is fantastic, and the hotel is clean and comfortable. The staff is friendly. Breakfast was good, and there were free beers (two glasses for each customer) in the evenings (at predinner time). Everything was great! I hope to visit Chicago soon, and I'll be staying at the Kinzie!

The location is great as it's very walkable to shopping, restaurants and plenty of local attractions. The service was excellent! Very friendly staff and we were able to check in early. The free happy hour drinks were greatly appreciated...which includes two drinks per person, of draft beer or wine. The room was spacious, however there were the motorized bathroom fan was a bit noisy especially at night, and we were able to hear the other room when they were opening their blinds in the morning. The toilet also had a brown stain that was dripping from the tank into the bowl. We also could hear the garbage truck doing their early morning pickups which woke us up both mornings.