Park Hyatt Chicago

Always at great experience with a fantastic staff that anticipates your needs. Always available and non obtrusive. Great quality property that excels in Chicago.

Absolutely exceptional customer service - from the receptionist to the doorman to the bartender. Very clean, spacious, helpful. Staff went above and beyond for everything.

Very nice room and terrific service. Stayed in lake view room which was spacious with a large bathroom. Ordered room service - order taking was poor but food was excellent. Courtney from Guest Services texted me to coordinate housekeeping - I’ve stayed in dozens of 5 star hotels and that was a first.

Tripadvisor is a terrific platform, which I use fairly often during my travels, so I do feel guilty stating that I haven't written many reviews. I only do so when I feel compelled to, based on something unexpected or extraordinary. I was happy to be back in Chicago after more than 6 years and wanted to try the Park Hyatt for the first time. This hotel is an exceptional hotel in many ways. I have stayed in many hotels in Chicago over the years, including the Four Seasons at nearby 900 North Michigan. Based on the competition, one can be assured that the location is excellent, which is in the middle of the famous Michigan Avenue shopping district. The Chicago Water Tower and its small plaza located adjacent to the property is a great feature as it breaks up the noise and traffic of Michigan Avenue and creates a more serene setting. The esthetics of the lobby, common areas, and the room were soft and elegant. There was a tranquility in this property that was superior to other Park Hyatt hotels I have stayed in despite the similar design language. As my son and I exited our car service upon arrival, the doorman asked what brought us to Chicago. I told him that my son was visiting a nearby university the following day. He told us that he knew the school well and that his wife actually works there. He added that he's working the next morning and that he would think of some recommendations in the meantime. True to his word, we saw him the following morning and he gave us some great ideas for our visit. As we headed out soon after checking in, I asked the Concierge for a restaurant recommendation. She recommended one and was very specific about which branch to go to as this restaurant had many locations in the area. We were very happy to have taken her advice. I needed to resolve an issue post-departure and Ms. Aimee Miller handled the matter promptly and professionally. She communicated with me over many days to ensure it was resolved satisfactorily. We regret that we didn't spend more time at the Park Hyatt Chicago. We truly feel that we've found our new address for future visits to this great city.

Have used this hotel on a few occasions and it never disappoints. Great gym and restaurant but the rooms are what take the hotel to the next level. The ambient lighting, the amazing showers, quality linens, and the separate water closet. All tastefully appointed.