Pendry Chicago

Hotel location is great. Food in the lobby is actually really good (don’t skip their truffle fries!) and rooms are decent. Skip room service if the hotel looks busy. They were almost an hour late with our breakfast and it arrived cold. I had to call down to front desk - first time telling me that they know nothing about room service so I have to call room service. When i explained i tried and no one was picking up her answer was “well, you’ll just have to wait”. i called them the second time and front desk said “oh we’re really busy today so we’re backed up”. For a hotel of this caliber, they need to proactively call the guest and inform them that the breakfast will be a hour late and give me other options like canceling and dining downstairs!!! And the didn’t even offer any other compensation for it. The espresso machine in the room was broken and again, I had to call multiple times to get someone to replace it. Then they only brought decaf pods, even though they asked me what kind of coffee pods they could send up and i said dark roast. Overall the customer service could use some improvement but the location is great and it’s a nice property. I used an Am Ex hotel credit for the stay- but for the quality of service, I would not pay cash. Not worth it.

The communication and service at The Pendry is unmatched. The location, dining, and room were wonderful. We can't recommend this luxury hotel enough!!

Thoroughly enjoyed our stay. Excellent location and spectacular views. Best in class service!

We had a great stay at the Pendry Chicago. The building is beautiful. The room (two queen beds) was small but very nice and clean, and the beds were extremely comfortable. Breakfast was excellent every morning. Dolapo was awesome and truly went above and beyond. The hotel also gave our son a stuffed animal, which was a very thoughtful touch. The location was perfect and within walking distance to many attractions, stores, and restaurants. We’d happily stay here again.

The hotel and staff were amazing and very accommodating. It is perfectly located in the middle of all the best places. The bar had a great atmosphere where we sat in front of a beautiful fireplace enjoying our pre-dinner drinks. The room and view were fantastic and everything was very clean and well maintained. We visited Chicago for the first time via Pack Up & Go who chose the Pendry for us. It is a beautiful hotel. Each staff member we came across were helpful and went out of their way to make the visit special. I wanted to give a particular shout out to Muriel Tan at the front desk who gave us great recommendations of places to visit and went the extra mile for my wife's birthday including a room upgrade. If we find ourselves back in Chicago we will definitely be staying at Pendry again.