Pendry Chicago

I really wanted to love this hotel. The views from my room were absolutely breathtaking and honestly one of the best parts of the entire stay. I also want to give credit to the staff because I genuinely felt that they tried to help when problems came up, and the hotel did remove the destination fees because of the inconvenience. Unfortunately, there were just too many issues for me to overlook. I encountered spiders and spiderwebs in my room, and I spent a good portion of the night looking at different rooms trying to find a better option. My sister’s room was also horrible, which made the situation even worse. I was the one who chose the hotel for our family trip, so I spent the rest of the trip hearing about how I picked a horrible hotel and how they weren’t going to trust me to choose the hotel again! I was buying everyone drinks and coffee trying to make up for it, and they were STILL upset with me. 😂 The cleanliness of the common areas was disappointing as well. The hallway floors were extremely dirty, and the rugs downstairs in the lobby/bar area looked dirty and worn. I actually wanted to hang out at the bar, but the condition of the rugs completely turned me off from spending time there. For a hotel at this level, I expected those spaces to feel much cleaner and more polished. The café was also hit or miss. The first day my avocado looked old, the second day they forgot my bacon, but by the third day everything was amazing, so I definitely want to acknowledge the improvement. What makes this review difficult is that there ARE things to love about this property. The views are incredible, and I encountered staff members who really seemed to care and tried to make things right. But the rooms need attention, housekeeping needs to be more thorough, pest control needs to address the spiders and webs, and the carpets and common areas desperately need better cleaning or updating. Removing the destination fees was appreciated, but with everything that happened, it didn’t make up for the amount of our trip that was affected. This hotel has so much potential. With some renovations, better upkeep and a much stronger focus on cleanliness, my experience could have been completely different. I just wish the condition of the hotel had matched those beautiful views.

Devonte was extremely accommodating, pleasant, knowledgeable, kind, and welcoming. He was our first interaction at the hotel as well as our best. He was truly professional and is someone who is excellent at representing your brand. The hotel was beautiful and in a great location in Chicago making both walking and taking the rail easy. Our room was upgraded to a suite and it was massive!

The staff is truly amazing, with a special shout-out to Bryan who was really helpful with our Uber. Rooms are nice and the shower is one of the better we experienced. The gym is fantastic, big room with a lot of workout stations. Chilles water is complementary which was really nice. Bar and restaurant on ground level are nice for a early or late night cocktail or a quick bite. Location great. Only recommendation for improvement are the elevators, it can take a while before you're able to go down. And although you know it's downtown Chicago maybe thick curtains that would block the noices from outside at night.

We had an amazing stay at Pendry during our trip to Chicago! From the moment we arrived, everything was wonderful. The hotel was beautiful, clean, comfortable, and in a great location for exploring the city. A special thank you to Bryan and Lariza, who were absolutely excellent! They were so welcoming, helpful, and attentive throughout our stay and made us feel truly taken care of. Their outstanding customer service really made our experience even better.

The Pendry is our favorite hotel in Chicago. The staff is wonderful! We have been coming to the Pendry for a few years now, and Dolapo, one of the bellhops, is always there to greet us when we pull in. He is friendly and helpful, and helps us get our millions of bags to the room. The rooms are incredible. We love staying in the corner suite, which is unique with its view of the city and Lake Michigan from the shower, and a large, spacious footprint. The bed is extremely comfortable, and it’s convenient to have an in room espresso machine. Our room this trip also had a tonal fitness machine. The fridge is always well stocked with different beverages than you normally see, including lattes with oat milk. The Ventuex coffee shop makes wonderful drinks, and the restaurant has high quality French Brasserie food. The hotel has beautiful art deco details, in the lobby and the ornate gold elevators. The housekeeping staff and front desk staff are excellent as well. We love this hotel!