Pendry Chicago

My daughter and I visited Chicago for the first time on Easter weekend and had the BEST time largely due to the excellent staff at the Pendry. Muriel and Dolopo both made us feel like royalty checking in and getting us settled in our beautiful 22nd floor room. The hotel is both gorgeous and historical but the staff was what truly made it magical for us assisting us with every need and offering fun suggestions of things we could try. It rained most of our stay but Annie at the Concierge desk kept us busy with getting us tickets to Hamilton, the architectural boat tour and telling us about the secret entrance to the Art Institute that avoids the crowds. Chris and Dolopo were amazing bell-people making sure we got cabs (even in the pouring rain!) and greeting us when we returned from our adventures. Housekeeping staff (Maria?) was terrific and scheduled around when we left the room for the day and helped us with a messy room situation we made with grace and kindness. The hotel was excellently situated, right where we wanted to be. The Speakeasy night was fun and the singer was great but the service and food was meh. Venteaux was a big disappointment for both food and service as well. The hotel bar was great both times we went and we did order room service after a show one night and it was delicious arrived timely. I was really blown away by how well taken care of we were throughout the weekend and we cannot wait to go back. I cannot recommend this pace enough.

Beautiful Hotel. Very accommodating and staff was great. Dolapo the concierge was awesome. Took care of our large group in the lobby for a 50th Birthday Party!

Excellent experience. Would stay again! The hotel is beautiful, great location. Clean, great service. Lobby bar service excellent by Anis and Isaiah.

My wife and I have been to the Pendry Chicago a few times and always had a great experience, the hotel history and central walking location is perfect. This visit I booked a one-night stay for my 37th Anniversary and once I met Muriel at the front desk, she made sure our stay was perfect and memorable, she is truly professional and great at her job. We also enjoyed the fantastic Jazz band at the speakeasy, the adjoining French restaurant and the lobby bar is always enjoyable. To top it off Muriel asked Deavonte (the house driver) drove us to therein station and saved us about an hour and a half wait.

I used points to book a nice room at the Pendry for an anniversary and a birthday-a first for us, because we normally just use AirBnBs. However, after getting burned three to many times, I decided to cash out my AAirlines point and get a nice room at a shpitzy hotel for once. Of course, an unexpected cloud showed up, and my family required a different style of room. Originally told over the phone that nothing could be done, Muriel at the front desk worked very hard to give meet my needs, get me a substantial update at a serious discount, while showcasing what true customer service looks like. Muriel insisted on sending wine for our happy event, but when I told her due to my kosher diet we couldn’t have any wine, she truly exerted herself to find something that would work. The staff, Sam in particular, were kind and cordial. When hearing of our daughter, we were given two different plushies. The room was immaculate, the hotel bar is one of the most quaint classy and comfortable settings I’ve yet occupied, and the valet, while perhaps not the fastest, was a true true treat. While we are by no means high rollers, I do believe, on any future trip to Chicago, we will be staying by the Pendry. Just ask for Muriel!