Pendry Chicago

Friendly and efficient staff from the doorman to front desk and housekeeping. I had a wonderful experience and when in Chicago again I’ll be back.

Stay away from the Valet at this hotel, The hotel was great, staff were amazing. However the Valet company they contract with damaged my car. The hotel shouldn't contract this company anymore. They proceeded to gaslight me and deny it, yet I drive a tesla, it recorded the Valet running over one of the poll insert post holders for a barrier poll. It was raised up about 2 inches just enough to rub and scratch my wheel. All caught on camera, the company has still denied they did it. It's clear they did as when I walked around my car I saw it, and the paint on the wheel was still flaking. The valet guy immediately wiped it before I could snap a pic showing just how fresh it was, he then proceeded to tell me that was there already(like he some how knew my car better than me). He then walked over to the valet spot and was doing something as I moved my car since he parked it half way into the street(Clearly to make me want to leave fast, main reason I didn't). After I walked back to the valet booth, he then showed me a card showing they had recorded the damage. Keep in mind, I never saw this card till now, and the messed up part is when I saw it, it really freaked me out since the card had damage written all over that side and I honestly did not check the whole side so I went back and there was no other damage. So clearly the card was filled out wrong. We did a report and he said the manager will contact me. No contact from manager. I told him best way to contact me is through email. I never have been contacted till their insurance company emailed me saying my claim was denied and that was that. I never filed a claim or asked for anything as the damage will be covered under my lease agreement, so it really blows my mind how they handled this, as I even told the guy numerous times it's ok if he did it or something as it's a lease and its not bad damage. So it just goes to show how bad this valet company is, and how incompetent they are. Imagine if they smashed my car into another car and just wrote on that card saying the damage was already there, and that's that. Cause clearly it can't be added or filled out incorrectly to them lol... I mean, it's black pen, no one else carries that around with them...

I highly recommend The Pendry Chicago. The hotel is in a terrific location for walkable sightseeing and great restaurants. Our room was immaculately clean and the hotel offers several comfortable public spaces to enjoy. The staff was wonderful and we are particularly impressed with Muriel Tan, who went above and beyond to make our 50th anniversary a special one. She upgraded our room and surprised us with prosecco and chocolate covered strawberries upon our arrival. She truly cared about making our stay comfortable and special. Don't hesitate to stay at The Pendry if you plan a visit to Chicago. You won't be disappointed!

We were favorably impressed with the quality of the staff throughout the hotel. We thought the bed was very comfortable and was very clean. Our breakfasts were a treat. Would definitely stay at the Pendry Chicago the next time we go to that wonderful city.

An outstanding hotel. Wonderful location. The staff are all top notch. The staff went out of their way to make sure my birthday was wonderful. The staff really pamper you!