Pendry Chicago

You will feel ok spending about $300 a night for a standard room at The Pendry Chicago. Anymore than that will probably lead to some regrets. This review echos Sally R’s review posted previously. The food tray pictured in her review was from my room. The elevators are the achilles heel of this property. Two elevators serve floors 23 and above. The problem is that everybody going to those floors utilize these two elevators: Guests, housekeeping, room service, maintenance; everybody. When we arrived, one of these two elevators was out of service. That meant when you were lucky enough to catch an elevator, you had the pleasure of squeezing in with the employee and their cart who was trying to get to another floor to do their job. When the second elevator goes down, that is when the dumpster fire starts. During our stay, the situation devolved to the point that we had to call the front desk to request an elevator. The front desk would then call the poor employee operating the elevator and let them know of our request. Now we get to wait in the non-air conditioned hallway for 10-20 minutes. If you decide to stay at The Pendry Chicago, just plan about 30 minutes for each elevator ride so you won’t be disappointed or put your reservation in jeopardy. And now for the canned response from Mr. Blackford…..

Gorgeous hotel in an historically noteworthy building. Pros: Great location for walking around the Mag Mile/Millenium Park area. Rooms were comfortable and well-appointed. Cafe, restaurant, and bar were lovely and top-notch. Cons: Rooms are on the noisy side due to being in the heart of the city. Elevators can be slow. No self-park option for the hotel, but can park down the block for $65/day.

While the property is amazing. The people were less than interested in being helpful. Check in was lack luster. Maintenance never showed up to fix tv issue. Still waiting on final bill copy. We normally love Pendry properties. Hopefully they can fix the misses this past weekend.

Our experience with the Pendry started days before we arrived on the property. My significant other and I had booked a staycation at the Pendry because we are massive Architecture Tour fans and the Carbide and Carbon Building has long been our favorite building in the city, and unbeknownst to my significant other I planned to propose that night! The Pendry team did everything they could to make the experience special from the onset, Muriel from the front desk, in particular helped turn my proposal plans into a reality. Over the days prior to our stay, Muriel communicated with me and offered assistance with the hotel amenities. She helped arrange transportation from the hotel to Navy Pier the hotel's Escalade where I proposed at the top of the Centennial Ferris Wheel. When we arrived back at the hotel, the entire night staff began clapping and cheering with excitement making my fiancée and I feel like royalty. While we were away, the Pendry team delivered a chilled bottle of amazing vintage Champagne and some of the most delicious Macrons we've ever had to our Suite. The Pendry team helped us have the best day of our lives so far, and no matter what brings you to Chicago, there is nowhere that provides better hospitality than the Pendry!

Great location to go on walkabouts, amazing room view of river, clean and everyone is very kind and does their best to be accommodating. It’s a higher up issue, above staffs knowledge or pay grade to initiate corporate change. 1. Food trays left on our floor from other guests a full day without removal. 2. Horrible internet connect in rooms and if you plan to connect to Netflix or bring your laptop to work, think again. I had a deadline for a work submission that barely made it in time. Spent two hours trying to connect from room before being instructed by staff to go down to lobby and work from their “library”. Not convenient. Had to pack up all my papers, laptop and get dressed to head down stairs. 3. I called 3 times for repair of bathtub which I never got to use. I wanted so badly to soak because I don’t get to do that at home. The drain stopper would not seal so any time you filled it the water would just drain out. 4. Elevator was down for two days. Had to use stairs in heels to go down 11 flights from 33rd floor to jump on the 22nd floor elevator which was working but very slow. We almost missed our uber waiting out front for a non refundable dinner event. Very unsafe for emergencies, elderly and people in wheelchairs unable to use stairs. We have a daughter in a wheelchair so we know how this would have been a HUGE no no!!! We could have called ADA and the city but chose to allow Pendry time to fix this issue internally. Many guests standing around in frustration, including staff trying to deal with guests. 5. Also no “do not disturb” door hangers so they come knocking early to tidy up and enter if you don’t respond…in shower, sleeping in or having intimate moments with partner BEWARE. 6. We have two more days here and we are tempted to relocate. Very frustrated with our experience.