Pendry Chicago

The room, bed, staff and most things were quite good. The hotel restaurant was better than expected and though there are many as good or better in the area, we'd recommend it if there were a time bind as it really was fairly good. But I wouldn't necessarily recommend this place because the elevator system is nuts (confusing), there was no concierge the night we checked in--I've never heard of this in a "premium" hotel, the sofa bed our visiting German family members were using had no linen, the rooftop bar, as far as I could figure out, was only open Friday and Saturdays, and so on, with a number of other minor things. Minor things, yes, but they add up and I think there are better choices in the area considering these "minor" things are occurring in the context of the sky-high downtown Chicago prices all these places are charging. I imagine the others have their problems as well but I now know the Pendry's. Good, but they need to do better for these prices. Feels like they're coasting when they should be excelling.

I recently stayed at this Pendry, and unfortunately, my experience was marred by an unpleasant encounter with JALESA SHIELDS - the Assistant Director of Front Office. My partner and I were wrongly accused of dining at the hotel's restaurant without paying. Despite providing proof that we were not at the restaurant during the alleged time, as we were out having lunch with friends, the Assistant Director's response was simply, "Thank you for confirming." There was no apology for the false accusation, nor any acknowledgment of the mistake made by the staff. Make sure to save your receipts, they will try to add more on your tab just because their staffs could not learn how to close out a tab correctly. This lack of professionalism and courtesy was disappointing and left a negative impression on what could have been an enjoyable stay. This is extremely unacceptable for a 4-star rating hotel. I hope the hotel management takes this feedback seriously and works on improving their customer service and staff training to prevent such incidents in the future. The food was mediocre at best. I ordered the duck and waffle, but the waffle was soggy and drenched in syrup. The latte was cold and lacked any latte art; it was just a dump of cold milk with espresso shots. The yogurt was served on a plate, making it extremely difficult to eat, and the granola came in giant clumps that were as hard as rocks.

We have stayed at the Pendry twice now while visiting Chicago, and it's been wonderful each time. This latest time we had our dog with us and the hotel was so welcoming and easygoing about it. Room service is terrific and I particularly appreciate that the hotel uses NORDAQ -- I love that they have made that commitment to sustainability and appreciate that we had lots of delicious water available at all times without having to toss plastic bottles!

Had a lovely stay at Pendry Chicago. Our rooms (more below) were clean and contemporary, and the bed was very comfortable. The staff is very nice, and courteous, which we certainly appreciated. A few hiccups: --We were given an extremely noisy room when we checked in late at night. Outside of our window was some kind of fan/vent system that made the room sound like the hum inside of a plane all night long as we tried to sleep. The noise never ceased, it was a constant sound. When we complained the next morning, we were told the hotel was fully booked and could not swap our rooms, but (after insisting that we could not sleep in that room) they offered to upgrade us to a suite for an additional fee. It was not excessive in terms of the original price of a suite (about $400 in additional cost above what we already paid for our room for 3 nights), but it certainly was not an additional expense we had expected to spend. --Housekeeping was not consistent for us. When I left the room, housekeeping saw me leave, and asked if we wanted housekeeping, which I responded that we did. When we got back later that afternoon the suite had not been cleaned, and we had to request that it be cleaned. When they did, they did not notice that we were running low on supplies and restock. We only received turn down service that same night. Not a huge deal for us, but still something that happened. --The restaurant was closed for dinner and breakfast for an "event" two of the days we stayed. Not a huge deal, but since we had planned on eating at the hotel every morning, it was a small inconvenience. --The concierge was not available to assist us on our first day. We had left our plans open and thought we would have someone who could help us with recommendations for our visit and meals. Not a huge deal, we were able to figure things out ourselves, just a small inconvenience. Overall, it was a lovely stay, and I would recommend this hotel. It is centrally located, easy to walk to many attractions, and has a great deal of charm and historic character. The breakfast at the restaurant is delicious, and the separate bar is cozy with friendly and attentive staff.

Wonderful experience at the Pendry! Very welcoming staff, luxurious room, great location, and solid in-room service options for food. Also a fantastic bar with comfortable and cozy seating. The bathroom products were fabulous as well.