Pendry Chicago

The service is abysmal for the price they charge. There was no hot water in the room. It took the service person two hours and many phone calls onward to respond to my request. After they did, they could not fix the problem. Ice cold water in freezing Chicago and delayed business was an outcome of my stay. I told the front desk that I had a meeting that I would have to reschedule and the receptionist was completely agnostic, saying she could not do anything without talking to her manager. It's been five hours since this nightmare and it still hasn't been resolved.

Nice convenient location downtown on Michigan. Very friendly staff. Room was clean. Staff at breakfast was proactive in sitting and serving us on a timely fashion. The concierge staff was helpful in making reservations for local restaurants.

My husband and I stayed at the Pendry for our anniversary weekend, and it was wonderful! Not only was the hotel beautiful, Muriel at the front desk made every effort to make sure we had everything we needed and really went the extra mile to make us feel special. We look forward to our next stay!

I did not get the experience. I am expecting plus the mattress is OK but pillow is really bad. Need better pillow in room Wi-Fi doesn’t work. Don’t have water in room. Make it three phone call in front desk to get the water. Room are too small expecting more better upgrade because I using venture X premium quality hotel booking

This was a wonderful place to stay! I actually wasn't feeling great and spent a lot of time in the room, which was honestly lovely and comfortable. All of the staff were friendly and made me feel welcome, they even sent up a special birthday treat for me to enjoy. Will definitely be back!