Pendry Chicago

Brian from the lobby and Eyman were some of the nicest and most helpful people. They made the stay incredible and were amazing.

Top notch service. Every single staff member from check-in, room service, housekeeping, guest services, private driver, waitress, bartender went out of their way and above and beyond for us. The location is great, walkable to everything. The robes are the best hotel robes I’ve had. Bedding is super soft and the pillows are fantastic. I know people complained about the street noise but you’re in the middle of the city so it’s expected. We had a corner king on floor 20 so the noise wasn’t bad. I can’t speak for lower floors obviously. I liked that we had two bathrooms but disappointed that there was no tub. Room service was fast and courteous, but just to give you an idea of the prices, a yogurt, berries, and parfait will run you almost $60. The elevators are pretty slow so during busy times you could be waiting a while to get back to your room. It’s an old building so keep that in mind. Our bed was soft so that might not be great for you if you need more support and the couch in our suite was pretty tired looking. We did have a nice view of the Chicago River but also could see right into windows of adjacent buildings. We were able to get a nice ride in the Escalade for our date night in Old Town so shout out for that little perk. I also liked that they had a coffee station in the lobby in the mornings. So all in all, an old but beautiful hotel with world-class staff.

We stayed three nights with our two toddlers (5yr and 2.5yr) and had a great stay. It’s kid friendly while feeling elevated at the same time. The big perk was being able to tent UppaBaby strollers to walk around complimentary. There was one bell man, named Brian, who was exceptional at engaging with this kids and made them feel pretty special. Thanks brian!

Pendry Chicago Greeted by sweet Michael , who helped with my hotel room and bags ! True gentleman !! Took care of moving me to a different room , he went over and beyond to make it happen !

Pendry Chicago is a beautiful and luxurious hotel in the perfect location for a girls’ night out in the city. The atmosphere was elegant, the room was gorgeous, and every thoughtful detail made our stay feel special and safe. Muriel truly made the experience unforgettable. She was warm, attentive, and incredibly thoughtful even arranging a sweet birthday amenity for my room. Her personalized service and genuine kindness went above and beyond. Muriel is a wonderful asset to the Pendry team, and we can’t wait to return!