Pendry Chicago

My husband and I had an absolutely amazing weekend at Pendry Chicago. We came to the city simply to relax, explore, and enjoy a special getaway together, and from the moment we arrived, the entire team made sure our stay exceeded every expectation. The service was outstanding from start to finish. The young man who welcomed us and brought in our luggage set such a gracious tone for our arrival. At the front desk, Muriel was warm, attentive, and genuinely thoughtful. She took the time to listen to what we hoped to experience during our trip and connected us with Alex at the concierge desk. Alex was extraordinary. His restaurant recommendations and reservations were excellent, and he somehow secured tickets for us to the Obama Presidential Center—something we truly did not think would be possible, since tickets are often difficult to get and seemingly booked far in advance. That experience alone made our weekend even more meaningful. Muriel and Alex are rare jewels; their kindness, attention to detail, and desire to create a truly personalized stay made all the difference. The food and drinks were fantastic as well. I am still thinking about the avocado toast and the perfectly made martini. The hotel’s location is ideal for enjoying Chicago, the property is impeccably maintained, and every detail feels polished and welcoming. I also want to recognize the housekeeping team. Our housekeeper was one of the hardest-working and most attentive hotel professionals I have ever seen—and we travel quite a bit. The care put into keeping the room immaculate was evident every day. I cannot say enough positive things about Pendry Chicago or its exceptional staff. Thank you, Muriel, Alex, and the entire team for making our stay so memorable. We left feeling cared for, refreshed, and already looking forward to returning.

My stay was short but in the short time I was there my experience was exceptional. Great customer service at check-in and the bar.

“I’ve stayed at several hotels in Chicago for work that cost around $200–$250 per night and had far better experiences. This time, I wanted to treat myself to what I expected would be a luxury stay, so I paid nearly $600 after taxes for one night. Unfortunately, there was absolutely nothing about the experience that felt luxurious. The room was extremely small, dark, and cold. The bathroom was so cramped that you had to completely reposition the door just to comfortably use the toilet. I was also placed on the 13th floor, which may sound minor, but coming from New York, where many buildings traditionally skip the 13th floor, it added to an already strange and uninviting experience. The atmosphere throughout the hotel was also nothing like what I expected from a property at this price point. There were people congregating in the lobby in extremely revealing attire, carrying their shoes, and the overall environment simply did not feel like an upscale or luxury hotel. The rooftop was surprisingly tiny and underwhelming as well. I will say that the waitstaff I interacted with were sweet and friendly, but at times the service seemed disorganized and confused. For nearly $600 for a single night, I expected a noticeably elevated experience. Instead, I’ve had significantly better stays at Chicago hotels costing less than half the price. I would not stay here again and cannot recommend it if you’re booking specifically for a luxury experience.

I have to share this amazing experience I had here at the Pendry, from the moment we pulled up our trip was destined to be great. For starters the building itself displays rich luxury. Muriel at the front desk helped us promptly after entering the lobby. We arrived several hours early so our room was not ready. She checked us in and in brief conversation acknowledged my birthday was the next day. She provided a list of things to do and how to get there. One of which was the Chris Brown-Usher concert happening later in the day that my girlfriend and I ended up thoroughly enjoying! The following day after a full day of birthday activities I came back to the room to a HAND WRITTEN MESSAGE from her and the team whizzing me a happy birthday. Full disclosure I shed a tear because who does not enjoy being made to feel special on their birthday. Muriel made sure that my stay here was fit for that of a King. The view from the room was spectacular, hotel location convenient, sheets and pillows divine, and shower luxurious. On my very likely return to Chicago I will almost certainly stay at the Pendry and if you made it this far in the review you should too. Worth every penny spent.

Muriel made our trip absolutely amazing. Her customer service and attention to detail are unmatched. Will book here again because of her. Great location!