Pendry Chicago

I recently stayed at the Pendry Chicago for a quick trip, and while the property itself is beautiful and well-located, what truly stood out and what will absolutely bring me back was the level of service. Muriel and Michael, along with the entire bell staff, went above and beyond to make me feel genuinely welcomed from the moment I arrived. Their attention to detail, warmth, and ability to personalize the experience with great recommendations based on my reason for visiting did not go unnoticed. It’s rare to encounter a team that strikes such a perfect balance between professionalism and authentic hospitality, but they absolutely delivered. I travel a lot, and this was a standout service experience. Because of them, I would not hesitate to return to the Pendry Chicago and would confidently recommend it to others looking for both a beautiful hotel and truly exceptional service.

My room never got below a very humid 71/72 degrees the entire night. I was unable to sleep the entire night. A fan was provided but this was zero help… I have never been at a “luxury” hotel that did not even have functioning AC. I was extremely disappointed by this “2 key Michelin star” hotel… I would have rather stayed at the Citizen’s M across the street.

Thank you, Muriel, for your personalized care and service during our stay, which made our visit stress-free and memorable. Your attention to detail and warm hospitality truly exceeded our expectations and created a wonderful experience for us.

Our stay in the city was absolutely amazing, and a big part of that was thanks to Pendry! From the moment we arrived, the entire team made us feel so welcome, and every stay here continues to feel special. Pendry truly has a way of making the city feel even more enjoyable, and this hotel always feels cozy. A very special shoutout to Muriel Tan, who has been consistently wonderful during each of my visits. Her professionalism, kindness, and dedication always stand out, and she has a remarkable way of making every stay feel personal and memorable. It is rare to come across someone who delivers such genuine hospitality so consistently, and she is truly one of the reasons I always love coming back. A true professional! The location is also one of our favorite parts of staying here, absolutely beautiful and perfect for walking to so many of the city’s best spots, which makes the whole experience even more enjoyable. Pendry has made our stay feel like home once again!

Excellent location. We have gone a couple times to this hotel and is not overcrowded. It is charming, calm, and easy going. We like it every time we have stayed here. We feel relaxed and almost feel like if we were staying outside the city. And the price is great for the amenities you get and the location.