The Peninsula Chicago

We spent one night at The Peninsula Chicago and left with exactly the relaxed-luxury impression the hotel aims for. The room was a highlight — plush, perfectly padded carpet underfoot that made the whole space feel indulgent from the moment we walked in. Everything about the room struck the right balance between comfort and polish, nothing overdone, just quietly excellent. The business center was a nice surprise for a hotel that leans so heavily into leisure — well-equipped and easy to use if you need to squeeze in work during a trip. What really stood out was the staff. Every interaction felt accommodating without being intrusive — the kind of service that anticipates what you need rather than hovering. It’s a big part of why the stay felt so effortless. Overall, a short but memorable one-night stay. The Peninsula Chicago delivers on its reputation for understated luxury, and we’d happily return for a longer visit next time.

Spacious and pristine room. Comfortable beds. Large bath and shower areas. The staff is obviously well-trained in their areas of responsibility and also in courtesy and helpfulness. You not pass any employee who doesn't give you a smile and a greeting! Reception desk staff make you feel very welcome. The valets retrieve your car quickly for you. We had a pleasant weekend at the Peninsula Chicago! We will return!

Have stayed at Peninsula properties mostly in Asia (HK, Bangkok, Beijing, Manila, Tokyo) and my first time at a US location. Frankly speaking, my stay was perfect. From the arrival experience at the front desk to the room to the breakfast service just worked exactly as it's supposed to at a five-star property. The room has very nice and comfortable furnishings. The bath has plenty of water pressure and good quality amenities. There an ipad for many control and it's easy to use and intuitive but wall control were also easy to understand (not always the case with hotel technology!) Breakfast offered a wide variety of options and the taste was great. Little things like anticipating needs was noticeable and appreciated. The staff from the doorman, to the front desk to housekeeping were all professional and communicated in a clear manner and made you feel at home. Will be back 100%.

We’ve stayed at The Peninsula Chicago several times over the years, this time was a disappointment. We stayed 3 nights in Aug 2026. I’ll start with the disappointments (they are first-world problems but I point them out because they shouldn’t happen at The Peninsula). I’ll end with the strengths and compliments. The first day, the elevators were broken and the wait times were very long. By the second day, one elevator was operational and it had to be manually operated by staff. All the guests we talked to were upset with the long wait times and inconvenience. Some people joked that The Peninsula must be short on money and couldn’t afford to fix or update them. Next, we had to call to receive turn down service. The Peninsula should get this small luxury right every time. Third, (it’s a nit but it matters to me), the glasses in the room are plastic, not glass. We called down for actual glasses and they were delivered but then cleared by housekeeping the next day so we gave up. Fourth, I had to call down for makeup remover cloths. These should be perched along side cotton swabs and the other provided toiletries. Fifth, electronics. The electronic panels that control the lights are located low and are dim. Once the contacts are out/glasses are off for the night, the panels are hard to operate. The hi tech TV remote lost its charge and they replaced it with an old fashioned battery remote and never brought the hi tech remote back. And, the TV kept quitting/losing signal. Now for the compliments. As always, the staff is incredibly helpful and professional. The food and beverages at every restaurant and in room dining were terrific, shout out to Pierrot Gourmet for its pastries! The hotel and rooms are very clean and the bed offers a wonderful night’s sleep. I hope this review helps future travelers. By way of comparison, The Langham Chicago has more than an edge over The Peninsula. It is updated and modernized, is more consistent and may be a better choice if you are spending money on luxury.

Top level hotel and service. Recommended.