The Peninsula Chicago

Chose the Peninsula from Amex's travel program. Check in was great and efficient. Madison explained all the benefits and escorted us to our room. Gorgeous room but our first night was accompanied by obsessive street noise coming into our 17th floor room. Turns out one of the windows wasn't securely fastened, which we didn't discover until the morning after. Thankfully problem fixed. That morning we went downstairs to enjoy breakfast and were met at host stand and told there was a 45 minute wait despite several open tables. Kyle, the manager, offered us a booking at another restaurant on site but that was unsuccessful. I then explained to Kyle that we were guests at hotel and we were immediately seated. How were we assumed to be NOT guests? Hopefully, the color of our skin was not a factor. Kyle came by apologized for the confusion and breakfast was delightful. My companion thought something else would be done to compensate for the awkward start, but nothing was offered. My last morning at the property I chose breakfast again. Immediately seated. Selected their muesli and fruit combination. Breakfast was tasty until I got near the end and discovered a hair in my food. Yuck! The waiter summoned the manager who happened to be Kyle, who remembered me from the prior day. Kyle offered to comp my meal and that was accepted. Overall the stay within the 4 walls of room were fabulous: however, there were issues as described above when dining.

Beautiful rooms, quiet and peaceful. The spa was amazing- wish I could have spent more time there. The elevator to the lobby is a bit of a pain and causes some delays and the check in desk is on the opposite side of where one would think- meaning everyone seems to head to the concierge desk and get turned around. The concierge was a bit rude when I asked about storing luggage from an event after the event hosts directed me to do so. Otherwise I found this hotel amazing and would love to stay again

Another superb stay at the Peninsula Chicago. They are truly second to none in the Windy City. Service is outstanding. Rooms are gorgeous. Bathrooms are showing their age….hoping they update them soon. But still wouldn’t choose any other hotel.. The spa CANNOT be missed. Best hotel pool in the city. I love the Peking duck at Shanghai Terrace.

The Peninsula Chicago is an outstanding hotel with impeccable service. Everyone from the doorman, to the front desk and housekeeping go above and beyond to be sure all of your needs are accommodated. The rooms are spotless, elegant and comfortable. We will definitely stay again.

Sometimes, it’s in the most unexpected, chaotic moments that a hotel shows its true spirit, and The Peninsula Chicago absolutely delivered when I needed it the most. I found myself stranded in Chicago due to severe thunderstorms, which grounded all flights and left O’Hare in disarray. I had just wrapped up a vacation and was on a connecting flight home when everything came to a halt. With things spiraling—canceled flights, lost luggage, and a long night ahead—I remembered I had seen the image of The Peninsula Chicago before on the TV of The Peninsula Beverly Hills and now decided to try it. I booked it around 7:30 PM from my vacation spot, desperate for some stability. Fast forward to 3:00 AM, exhausted and without my suitcase, I arrived at The Peninsula, and immediately, the weight of the night began to lift. Matthew at the reception greeted me with genuine warmth and calm. Despite the hour and the circumstances, he welcomed us with the grace and professionalism that only the Peninsula brand could deliver. He personally helped escort us to the room, making what felt like a disaster melt into a moment of comfort. The room, as always with the Peninsula, was spotless, refined yet supremely comfortable. Every detail, from lighting to linens, speaks of thoughtful luxury. The next day, I had the pleasure of dining at Shanghai Terrace. The food was exquisite, a celebration of Chinese regional cuisines, elevated with precision and elegance. Our server, Max (possibly a manager), was exceptional. He mentioned he’s been with the Peninsula for over 20 years, and it shows in his gracious, intuitive service. He was not only professional but kind, which made the meal even more memorable. Due to the luggage delays from the airport (our bags took 5 hours longer than the promised delivery), the front desk kindly extended our check-out time. This small gesture made a huge difference during a frustrating wait. Unfortunately, we eventually had to leave to catch another flight, still bag-less. But the story didn’t end there. In a twist of fate, our Uber driver, Ali, turned out to be a former Peninsula employee of 15 years. His Peninsula-trained patience and poise were evident as he helped us track down the elusive delivery guy, secure our bags, and get us to the airport with just 60 minutes to spare. A true angel in disguise. My family has been loyal to the Peninsula, from Shanghai to Los Angeles and now Chicago. When there’s a Peninsula in the city, it’s not a question, it’s the only choice. This experience, though born from chaos, reminded me why: The Peninsula is not just a hotel. It’s a sanctuary. A constant. A place where people truly care. I’m writing this review on TripAdvisor because it is the one that represents reviews on Apple Maps when searching for The Peninsula Hotel Chicago. Thank you, Peninsula Chicago, for turning a travel nightmare into something I will always remember with gratitude.