They bank on the history of the guests in the hotel and the fanciness of the lobby space to carry them through. The towels were small and scratchy, my bathroom floor was sticky, the rooms were mediocre, the coffee is only available at certain times, the check in process was a mess, and the front desk staff were doing their best but seemed like they were being pulled in fifty directions at once.

Thank you Armani Very good experience! Nice try of two great American products at the bar, including Buffalo Trace. Great room, nice location and wonderful service. We will come back here our next trip to Chicago! Hôtel its Beauty Nice bar realy good neboroohed

Fly from Miami to Chicago for business, staying at ambassador hotel, hotel it’s where beautiful, I been going to the bar Armani at bar he is the best make u feel so comfortable and the drink he make delicious and costumers servers 10/10, thank you Armani and thank you ambassador hotel for make me feel so good

Hotel is great. Had to travel and stay for 5 days for a work conference. In particular the hotel bar was fantastic. Armani the bartender was so welcoming and kind. He made me feel welcome in a new city travelling solo. He recommended a fantastic Prosecco which was delish!

Old boutique property. No room service or 24/7 housekeeping. Cracks in the baseboard. Very small bathroom even when upgrading to the suite. Needs a renovation.