PUBLIC Chicago

Despite the online booking system advertising rates between $30 and $80 per night, my stay ended up costing over $300 due to hidden fees demanded upon arrival. The front desk was rude and unhelpful, refusing to resolve the issue, and the owner Robert was equally dismissive, even as multiple guests faced the same problem. This is clearly a scam. Additionally, I received only two of the three promised drink vouchers, and the two dinner vouchers provided for a one-night stay were not accepted by the hotel’s restaurant. The hotel takes no responsibility for third-party bookings and fails to communicate properly with its partners. Do not trust this hotel. There are far better, more honest options available at this price point. It is a sick joke to prey on people who can’t afford it, yet this is clearly how they operate and profit. Avoid at all costs.

Do not book this hotel! It is a disaster. They overbook rooms and cancel reservations. It should be closed down for the things they are doing to customers. I had a room booked for two nights and got a text for checking in. I did the online check in and then when I arrived at hotel they said reservation was canceled. At least 10 other people were in lobby with similar reservation issue. Please do not book here. You will thank me later.

I reserved a room through a 3rd party and when i checked in the remaining balance was 104.00 when i questioned what for they said it was due to using a 3rd party and it covered the resort fees, buffet and bottles of water. A minute later he hands me a ticket for a free buffet. NOTHING free about it and it's a mandatory charge whether you want breakfast or not. Our room was old and musty. the bed was nearly on the floor. toilet wouldn't flush. IT was like an old building they spent the effort remodeling the entrance and that is it. Buffet looked nice but all the warm food was cold. However, a very safe cute neighborhood. easy to get into valet and wait for your car after pickup.

We booked through American Airlines, and when we arrived the price had increased because it was mandatory to purchase the breakfast, drinks and water package whether we wanted it or not. Most concerning was when someone opened our door without a knock or apology at 8am and no one was outside when we went to see who was there. Fortunately we had the sliding hook on so they could not enter. I immediately called the front desk who promised to get back to me but didn’t. I went down and Fernando suggested it was house keeping even though our Do Not Disturb sign was on and no one knocked or apologized. He would only give me the manager Jessica’s email, which she has never answered with several attempts. I later called and spoke to Annie, Jessica’s assistant who promised to check with housekeeping to confirm it was them, and even though she promised to let me know either way, no one has come back to me with any information whatsoever!! I would not use this hotel, it is obviously not safe or professional!

Steer well clear of these scammers. Booked a room for my daughter visiting the Hyrox WC 2025 as a spectator. Once arrived she could only have the room if she paid a compulsory additional all inclusive fee, effectively doubling the room price and nowhere to go due to everything fully booked. They know they have got you by the short and curlies. Luckily I only booked for two days. There was also a contestant that had booked for six days. He was taken to the cleaners …