PUBLIC Chicago

If I could give ZERO for a rating, I would, but the system prevented my doing so. My husband and I never got to stay at the hotel because our reservation, made way back in March, was summarily dropped on 5/8, with no notification given to us. We were set to fly from our home out of state the following weekend to attend a family funeral in Chicago. Had my husband not double-checked on the reservation, we would never have known our reservation was gone. Family members had experienced the same dropped reservation-no notification a few weeks before and scrambled to find another hotel (they had intended to stay 2 nights). Fortunately, and not without some considerable distress, they did find a place. When that all occurred, my husband checked then, and was assured that our one night stay would be honored. Such turned out not to be the case when he checked again closer to our travel date. We were told the manager would be calling (NEVER DID) but also told by the front desk that no rooms would be had. So unprofessional, so very lacking in hospitality. Apparently, the hotel was no longer affiliated with Hyatt, and under different ownership, First Hospitality. I contacted them and learned that the hotel was no longer associated with their company. They referred me to someone at Club1 Hotels. Not surprisingly, I heard nothing back from that individual. After much hassle, with so many events going on in Chicago that weekend (3 back to back Beyonce concerts among them), we finally found another hotel. We will NEVER contact the Ambassador Hotel again, and why would we, after such unprofessional treatment?! Be forewarned!

Upon leaving the hotel told British Airways who we booked through had not paid our hotel bill therefore before we could leave had to pay this bill of nearly $1000. Still haven't received the deposit back we had to pay on arriving at the hotel. Checked credit card and quite a few payments not recognised on there. My advice don't stay there. Have emailed the hotel and they have not replied.

BEWARE HIDDEN FEES They charge a $90/day resort fee plus 18% of the total reservation for who knows. They could not provide an itemized receipt. This hotel company is known for deceptive pricing. Do not recommend. Outdated rooms, but comfortable. Good location.

Hotel is under new ownership and cancelled our reservation with no notice or communication. On arrival they refused to help in any way and we were forced to book another hotel late in the night. Horrible customer service and zero empathy. Stay far away.

Horrible hotel. Booked for a baseball game and during check in they told me that they had no rooms and that my reservation is not valid because they have new owners. No one emails or informed me. Multiple people are currently in the lobby dealing with the same issue. Do not stay here or park at the hotel parking across the street.