Radisson Blu Aqua Hotel

I had never stayed at a Radisson property before and was pleasantly surprised by my experience at the Radisson Blu Aqua in Chicago. From the moment I arrived, the level of service was outstanding. The bell staff and front desk team were exceptionally friendly and accommodating, making me feel like a valued guest from start to finish. Honestly, I don’t always receive that level of attention even at some Marriott or Hilton properties where I am a Diamond or Platinum Guest. My room was beautiful, spacious, modern, and sophisticated with a sleek, contemporary design. The black and shiny finishes throughout gave it a stylish, upscale feel. I especially appreciated the private patio, although the door was locked for safety due to high winds on the upper floors, which is understandable. The bathroom was excellent, and the in-room mini bar was a nice convenience. The hotel features impressive amenities, including a lap pool, and the on-site restaurant and bar were both very good. Overall, the Radisson Blu Aqua exceeded my expectations in every way. It combines style, comfort, and top-notch service. I would absolutely stay here again on my next visit to Chicago.

Room was large with a lot of windows. Bed was comfortable. Elevators worked well. Close enough to all Chicago has to offer.

I had a reservation booked months in advance to stay at the Radisson Blu in Chicago for my niece’s 15th birthday. Upon check-in, the front desk staff repeatedly over-charged my two credit cards. They kept running the cards multiple times, placing several holds and charges on my accounts because they clearly did not know what they were doing. I now have three separate charges across two different cards, creating a huge mess with both my bank and credit card company. After dealing with multiple front desk employees and getting no resolution, the check-in experience became so unpleasant that I no longer felt comfortable staying there. I asked to cancel the reservation and go elsewhere, but the manager, Cynthia, refused. They told me it was “past the cancellation period” and would not refund me—even though it was their mistakes that caused the problem. In the end, I was left out hundreds of dollars for a stay I never even used. This hotel is unprofessional, unhelpful, and has no regard for customer service. They will take your money and not care. Do not stay here.

Great hotel. Clean. Centrally located. The outdoor pool is clutch. The staff was friendly. Shout out to Brie at the hotel’s bar restaurant.

Mixed feeling about this hotel. The gym is fenomenal but only opens at 5 (which if you are jet lagged sucks) even though it opens earlier for the residents. Pools are fantastic (2). Locations is great. The restaurant is very good but you need to be lucky with who you get - Michael is just the BEST - super friendly, accommodating and overall so knowledgeable. The room cleaning is at odd hours and many times I come from a full day of work and my room hasn’t been done. Overall some points could be improved to make the experience even better but I will keep staying here.