The Ritz-Carlton, Chicago

Nice hotel, lousy service. While waiting for our room to be ready, we sat at the outside balcony, ordered drinks but ate our own food (we have dietary restrictions). There were only two tables occupied, and 20 empty, and yet we were kicked out of the area because we were eating our own food. I've never experienced anything like that. What hotel, let alone a nice one, does that? There many other service problems, and not just on this trip. The hotel should have someone come in and lecture the staff how to provide appropriate service.

Decent room, great services, great view. Got upgraded to a lake view suite with a pretty nice view. The hotel staff were very friendly and helpful. The room feels a little bit old and dated, perhaps that’s just the vibe of Ritz-Carlton. Location is great, lots of cool shops around.

From the time you get out of the car on the street and greeted by the doorman, its an amazing place! The rooms are awesome the staff is very good! I have nothing negative to say about this property!

I stayed at the Ritz-Carlton Chicago in November 2024, and it was an exceptional experience from start to finish. We had two rooms — a corner king and a connecting room with two double beds. Both were spotless and incredibly comfortable. The linens and robes were luxurious, and the beds were perfect for a restful stay. What really impressed me was the housekeeping team. Somehow, they always knew when we were out for an extended period, and like magic, we’d return to beautifully cleaned and refreshed rooms. The amenities were equally fantastic. We thoroughly enjoyed the pool, gym, and steam rooms — all well-maintained and relaxing. We were also upgraded to the Club Level, which turned out to be the highlight of our stay. I was traveling with a very hungry 20-year-old, and the Club Lounge did not disappoint! They served fresh, high-quality food throughout the day — from poached eggs and pancakes in the morning to sushi, steak and fish in the evenings. Every meal was delicious, and the service was top-notch. I especially want to mention the gentleman who worked the mornings at the Club Lounge during our stay — I regret not getting his name ( weekend of Nov, 7 2024.) He was kind, welcoming, and genuinely fun to chat with. You could also order any cocktail, and everything was included. The Club Level upgrade was completely worth it. The set up was roomy and just over all AMAZING. After staying here, I also visited the Ritz-Carlton in Boston, but it honestly felt more like a standard Marriott by comparison. The Ritz-Carlton Chicago truly stands out. I can only hope to return soon. Thank you, Ritz Chicago, for such a memorable stay!

Great renovated hotel would highly recommend. Excellent location. Good service. Amazing lake view. Excellent gym. I would definitely come back. I went on business but had some time off so the location helped to walk around and shop. I ran across the lake drive which is close by