Sable at Navy Pier Chicago, Curio Collection by Hilton

We booked this hotel expecting an upscale, seamless stay just steps from the Shakespeare Theater on Navy Pier—but what we got was a confusing and frustrating experience from start to finish. Arriving was a headache. There was virtually no signage indicating where to enter or park, leaving us circling and guessing. Once we finally parked, the confusion didn’t end—we then had to navigate the pier with little direction just to find the front desk. Check-in was worse. The front desk associate didn’t acknowledge us, didn’t look up, and offered no greeting. When we asked about early check-in, she responded curtly that it wasn’t available and that we’d need to wait nearly four hours—no empathy, no alternatives, nothing. After calling customer service and being bounced around, another staff member told us early check-in was possible if we switched rooms. We returned to the desk, only to be told our original room was already ready. The lack of communication and basic professionalism was astonishing. While the room itself was clean and visually appealing—with a beautiful bathroom, modern finishes, and quality products—even that couldn’t make up for the issues. The temperature control was unreliable, forcing us to constantly adjust it just to stay comfortable. In the end, the experience felt disorganized, poorly managed, and frankly unwelcoming. For a hotel that presents itself as upscale, the level of service was completely unacceptable. We love the Shakespeare theatre and plan to return for other productions, we will look for other accommodations first before booking here again.

We had a very disappointing experience at the Sable Hotel. First, there is almost no signage outside Navy Pier or in the parking garage to direct you to the hotel. Upon entering Navy Pier from the garage, the lack of signage continues - trying to even find the front desk/lobby was an adventure. Front desk staff were cold, unfriendly, unwelcoming, and frankly made us feel like we were interrupting and inconveniencing them by checking in. We had asked if our room was ready early and we were told “no”, check-in was at 4 o’clock. We then called the Hilton 800 number and were redirected to the hotel and were told “oh your room is ready”. They made no effort to check or help us when we were there in person at the front desk. Calling the Hilton 800 number was also frustrating as it felt like we were redirected to a foreign country who had little sympathy and little ability to help. The hotel has three banks of elevators that are separate in an institutional psych ward style hallway of painted white brick that feels very unwelcoming. The rooms and hallways feel tired and not very well cared for. The view from the room is great looking out at the lake and Navy pier. The walk from the hotel to the rest of Navy pier felt ridiculously long through white empty corridors. Overall, I would not recommend staying at this hotel, there are many more options in the Chicago area that provide better service, better environment, and make guests feel welcome.

Great hotel the view is freaking amazing. Highly recommend!!

Nadia & Kenishia are awesome!

5 stars! This hotel exceeded my expectations! Whenever I come to Chicago this will be my place to stay! The room, the view the service was outstanding!