Sable at Navy Pier Chicago, Curio Collection by Hilton

The room was great. Had a great view, great location, and it was really cool being able to stay on the pier. But the customer service and check in process was really bad. We arrived around noon and went to the desk. I knew that we were very early for check in but I wanted to at least let them know that we were there and to drop off our bags before heading out to do all the Navy Pier tourist things. I was told to come back later and that they guaranteed the room would be ready by 4:00. No problem, we went and had a great time walking around and doing the ferris wheel. I got back about 3:45 and checked to see if the room was ready. I was told pretty curtly that the room wasn't ready. I was then told again that they "guaranteed" it would be ready by 4:00 and that they would text me when it was ready. My wife and I went to the bar in the hotel restaurant to get a drink while we waited (the bartenders at this bar were some of the rudest servers I've ever encountered- literally yelling at people who just walked up to order a drink because they were too close to the waitress station). At 4:15, after the "guaranteed" time, I still hadn't gotten anything saying our room was ready so I went back to the desk. I was told that it still wasn't ready. So I asked if there was another room that they could switch us to, and of course they had other rooms of the exact type that I had booked available. Why wouldn't they just put us in another room a half hour earlier when we tried to get in? Guess that would have meant that I didn't go spend $50 at their bar.... When I finally did get checked in they told me about an amenity fee that would be charged, and part of that fee included a credit for the bar. So I asked if I could have that credit applied to what I had just spent at the bar while I was waiting and was told that it couldn't be applied until I checked in (which I had already done several hours earlier). Had they had the room ready when they said that they "guaranteed" that it would be ready then I would have been able to use that credit. Additionally, the fee included a pass on the ferris wheel...woulda been nice had they mentioned that when I first got there so I didn't have to pay for it. The location and facilities are great, but the staff isn't good, especially for what they are charging. It seems like they like to say that you get all of this stuff included, but they purposely make it difficult to use just so they can pocket more money for the amenity fee. Also, if you say multiple times that you "guarantee" something, you should stick by that.

The view from our window was like being on ship! Fantastic view of the lake and Chicago! Breakfast at Lirica was wonderful. We had the added and unexpected bonus of getting back to our room Saturday at 10 pm just in time for a great view of the fireworks! Serice both at the hotel and restaruant was great. Wonderful weekend!

beautiful lakefront view, perfectly located on navy pier, & excellent service! enjoyed a staycation with my mom and got a free upgrade with late checkout — front desk was extremely kind and accommodating.

It's our favorite hotel in Chicago for a perfect weekend stay at the Navy Pier. Staff are always kind, courteous and professional, all rooms overlooking south onto the lake, and being part of the Navy Pier gives the hotel a whole new dimension, offering everything there is at the Navy Pier within an enclosed environment

Mayte is the best front desk worker i’ve ever experienced , she was so helpful and kind! She recommended shops in the area and good food spots since we hadn’t been to Chicago before. I really recommend the Sable Hotel to all.