Sofitel Chicago Magnificent Mile

I have always considered the Sofitel brand to be exceptional, known for its high customer service standards and beautifully appointed rooms. However, the Chicago Magnificent Mile location exceeds my expectations each time I come here.I had a later than expected arrival, but the team ensured my check-in was incredibly smooth and comfortable. I want to express my sincere gratitude and recognition for the staff who went above and beyond to welcome me. Vince and Thomas, in particular, provided outstanding service that turned what could have been a stressful arrival into a wonderful experience.This property truly represents the very best of Sofitel hospitality. I cannot recommend them highly enough!

The good : rooms were clean, ok space and beds were comfortable. A bit outdated and closer to a regular hotel rather an upscale one. Breakfast was tasty and varied, with heaps of options. Double checking your bill is highly recommended since some rates are breakfast inclusive and bills come with the service included. Close to all activities and walking to everywhere is easy. Bathroom amenities are good. The bad: We were charged twice for gratuity… so pretty much our breakfasts were never included some bills came with gratuity included some didn’t so it was confusing for us. I requested to correct some of those breakfast bills to the front desk guy in that moment and he told me he couldn’t do anything (a big lie). Our AMEX 100 usd credit for each room was not debited to our account because we had to separate things from one room and another room even though the reservation was all in one card… so basically 75 usd were wasted there. We were supposed to get free “upgrades” i requested a room with two beds and they still charge for that. Even though the room was in a lower floor. I don’t even know how amex chooses Sofitel in their selected hotels, costumer service is miserable. Housekeeping came in at 9am, told her to come 1 hour later and they never cleaned the room in one of our days. Conclusion: it’s an ok hotel if you get a cheap rate, otherwise stay somewhere else. I don’t think I’ll ever choose it again. And they definitely need to train better their front desk people so they treat the costumer better, at the end of the day it’s our money who has them working behind that desk.

We stayed at the Chicago for a three night stay and had a wonderful time. The room was beautiful and comfortable. The bathroom was clean and spacious, and the food in the restaurant was excellent. We also were able to get in a nice workout in the large fitness cneter on the 2nd floor. No heltel is ever perfect, but if you ever need anything the front desk goes out of their way to make you feel well taken care of. We look forward to returning.

Staff was very kind and courteous. The room was clean and well taken care of during our stay. The restaurant bar had good drinks and food. The bed was comfortableand views were great.

A special thank you to Osiris for making our stay so enjoyable. She was professional, kind, welcoming, and genuinely went out of her way to help us. Her positive energy and excellent service made a real difference. She truly deserves recognition. Thank you, Osiris!