Sofitel Chicago Magnificent Mile

It was our first trip to Chicago. The area around Sofitel felt safe and had many restaurants and shopping nearby. The service was 5 star! The front desk and concierge made our stay special! I wish I’d gotten names but everyone we encountered was fantastic. Will definitely return!

Comfortable rooms and bedding, accommodating and friendly staff. Nice location, within a half hour walking distance to Chicago River, Magnificent Mile shopping, and scores of restaurants.

Apart from one staff member ( tall black man who works second shift reception who treated us poorly (we are black also)this hotel was hands down the best hotel we’ve been in!

I spent 15 wonderful days at Sofitel Chicago Magnificent Mile, and my stay was exceptional from start to finish. Kendric at valet, the bellman, and front office team—Maria, Jillian, Ghulam, and Chanielle—were all amazing. The concierge guided me to the best restaurants and activities, and housekeeping, especially Sandra, Myraida, and Scott, kept everything perfect. Every department went above and beyond, and I truly felt at home. Thank you to the whole team—you’ve gained a loyal guest, and I look forward to returning!

While the location of this hotel is fabulous, there is much to be desired in the rooms. We are a family of three and were provided exactly three towels for the bathroom. The shower itself is very small; when I rinsed my hair under the rain shower head, I literally knocked up against the faucet handle, turning off the water. As my pictures show, the room is no longer in great shape; many items need to be repaired or replaced. The Ritz and Four Seasons are close by; next year I will consider them instead.