Sofitel Chicago Magnificent Mile
Chicago, Illinois
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About the Hotel
The Windy City has long been home to Italian and Irish Americans, but there is now a French revolution underway at 20 East Chestnut - where Sofitel Chicago Water Tower resides. This 32-story downtown delight boasts a sleek design with equally modern interiors. Rooms take on a minimalist feel without sacrificing noted amenities. It is pure pleasure with designer furnishings, oversize marble baths, and cityscape views. The lobby, illuminated by the soft glow of candles, boasts relaxing conversational nooks, intriguing artwork and the aroma of fresh flowers.
Location
Sofitel Chicago Magnificent Mile
20 East Chestnut Street - Downtown
Chicago, Illinois
60611
Nearest Airport: ORD
Features and Amenities
- Dining
- 4 Bars
- Interests
- City
- Culture & Arts
- Signature Perks
- Summer Getaways
Reviews for Sofitel Chicago Magnificent Mile
Terrible Customer Service
Pretty abysmal service. At check in they told me I could shorten my stay by 1 night so I changed my flight. On check out, the manager told me I couldn’t modify my reservation and I was now out $300 paying for the extra night I didn’t use. The manager refused to acknowledge the misinformation provided by her staff and was quite rude in addressing me. Much better customer service at Marriott hotels, where desk staff actually knows how to do their jobs. I’d do yourself a favor and avoid this hotel.
Jacob L
Fabulous Stay and Customer Service
From arrival to departure, Jillian was instrumental in helping me get acclimated to the area from restaurants, directions, and checking in early. Jillian made me feel welcomed and appreciated. Jillian’s five star personality and invaluable customer service is greatly appreciated as it’s rare these days. Sofitel is the only hotel I will be staying at in Chicago.
CJones1225 - Boston, Massachusetts
Excellent location, excellent service
Great location close to everything. The hotel is walking distance to many great sights. Shout out to Vince, Jillian and Lily at the front desk.
ma7514 - Los Angeles, California
Great Stay and Great Customer Service from Gabriel
We had such a great stay in Chicago, and a big part of that was because of Gabriel. From the moment we arrived, he made us feel welcome and comfortable. He was incredibly helpful and easy to talk to, and he gave us some great recommendations for things to do and places to eat. Everything he suggested ended up being spot on and really made our trip even better (Sparrow was awesome). What I appreciated most was how genuine he was. You can tell he really cares about making sure guests have a great experience, and it shows in the way he interacts with people. Gabriel truly made our stay more memorable, and I’m really grateful for that. If you get the chance to meet him during your stay, you’ll be in great hands. Thanks for the goodie bag, GABRIEL! <3
Nat1166_ - New York City, New York
Excellent hotel and service!
We have stayed at this hotel several times but it had been 10 years ago. All I can say is this hotel is superb!!!! From check in to the immaculate room, amazing restaurant and the service guys outside, everything was beyond excellent. We will come back again. Can’t say enough!
Shari A
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I very much enjoyed my stay at the Sofitel Chicago Magnificent Mile. The accommodations and staff were beyond my expectations. I appreciate the ease with which I made the reservations through Luxury Link and look forward to using your service again in the future!
T.B.
