Thompson Chicago

Still the best. From valet, to reception.. to the housekeeping team on the floors…. Service is top notch!! The location continues to be THE BEST, just around the corner from Michigan Avenue and all that is Chicago. Rooms might be a tad dated, but spotlessly clean, and wonderfully comfortable. The new restaurant kicks it!! Wow, the crowds certainly speak volumes. Bravo. Best breakfast hotel in town!! Love coming here, and they love four legged guests. My little frenchie runs to the desk every time we pass thru the lobby to see her friends. Everyone is so genuinely kind. ;). The best of Chicago is right here on the corner!! Bravo!!

I stayed at this lovely hotel when I was moving our son into University of Chicago. The rooms are spacious, the location is perfect, the hotel is beautiful and most of importantly the staff is super nice. Three staff members in particular were just amazing,. Thank you Kenesis, Church and Teresa for making my stay the best! I will definitely return to this hotel.

I had an amazing experience at the Thompson, and the staff made the stay even more exceptional. Special shout out to Ody & Kensis for making a work trip incredibly special! Comfy, clean rooms, and all around awesome!

I recently received a beautifully polished, templated apology from the hotel management regarding my stay, and I must commend their copy-and-paste skills. It is comforting to know that while the hotel struggles with basic cleanliness, hot food, and fundamental legal requirements like understanding service dogs accommodation, their corporate communications team is operating at peak efficiency. They assured me they 'take feedback seriously,' which is very comforting. Here is the exact answer I received from them: We appreciate you taking the time to share your thoughts about your recent stay with us. We are sorry to hear that your experience did not meet your expectations, particularly in regards to the cleanliness of your room and the service you received. We take all feedback seriously and are committed to providing a positive and comfortable experience for all of our guests. We are sorry to hear about the dirty part on the floor and the shower head issue, and we will ensure that these concerns are addressed. We also understand that your service dog was not accommodated properly, and we apologize for any inconvenience this may have caused. We will work to improve our procedures to ensure that all guests with service animals receive the appropriate accommodations in the future. We are also sorry to hear about the issues with room service and the temperature of your food. We will make sure to remind our team about the importance of timely and accurate service. Again, we appreciate your feedback and apologize for any disappointments during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Sincerely, Andrew Carls

Ody & Ahmad are two of the greatest receptionists an hosts of any hotel I’ve ever stayed at. I travel often and it’s so nice to be greeted and accommodated by true porfessionals who take such amazing care of the guests. I will continue to stay at The Thompson because of the exceptional service and consistent hospitality that both Ody & Ahmad provide.