Thompson Chicago

I will start with the pros: Location: Great walkable area. Close to shopping and restaurants. Coffee shops are close also. Staff: The hotel staff were really nice and professional. My concerns were addressed promptly and they genuinely cared. Restaurant at the hotel: Nice patio and the food was tasty. Cons: hotel is a bit dated. Most Thompson chains have been nice (Madrid and Cabo). This one, with you walked in there was a horrible smell. I found out later there was is a sewage issue there. Room: i had to switch rooms. First room the headboard was peeling so bad. It looked awful. Also they air was extremely loud. It was constantly turning off and on and the room temperature was either really hot or really cold. Switched rooms. Headboard was much better. The manager shared try are trying to update. But in this room, the air NEVER turned off and it was in auto. At one point I turned to 80 and it was still freezing in the room so we had to turn it off to get a break. The carpet throughout the hotel is old, outdated, torn. And smell in the hallways. I really wish this had been a better experience I was with a group and we all felt disappointed in how the hotel was worn out.

Such a lovely stay. Myron was amazing and so helpful!! He took care of all of our bags with ease and kindness. We’ll be back!

Stylish and comfortable stay. Great space for a big city hotel. The staff was polite and efficient - everything you need for a great stay.

As a frequent traveler, I stay at many hotels, and exceptional service truly stands out. The team at the Thompson Chicago consistently delivers that experience. Lily is warm, professional, attentive, and genuinely welcoming. The other front desk staff are equally excellent, and Juan with the valet team always provides great service. I especially want to recognize Verdel. He is truly exceptional. His professionalism, warmth, attentiveness, and genuine hospitality elevate every stay. He has a remarkable way of making you feel personally welcomed and appreciated. The entire team creates an atmosphere that feels less like checking into a hotel and more like coming home. That level of hospitality is rare and is a major reason I continue to return to the Thompson Chicago. Lily, Juan, Verdel, and the entire team are outstanding representatives of the Thompson and Hyatt brands\

VERY sad to see this once great spot running to the ground , somehow nothing has been done to upkeep. Certainly not a 4 star hotel ! Other then the location not sure why would you stay here. Maybe the only ONE working elevator in the building of this size was the first give away. This is just a very tired looking place now ( not even the TV works ) housekeeping only comes by if you call , for a very " light " cleaning. For the price , try better.