Thompson Chicago

We’re celebrating our 13th wedding anniversary in Chicago and had reached out to the hotel the night before to see if there was any way they could make it a little more special for my wife. Natalie and Lily delivered! They set a room aside for us on the 20th floor with a view of the lake and a nice little sweet treat in our room!! Thanks for getting our time in Chicago started right!!

Hotel is dated and now very loud with Tavern on Rush attached. For a four star Hyatt Hotel with $500 plus nightly rate I would expect much better. First off, the a/c heat units blow directly on the bed no matter what position you try to find to get away from the blast of air. I called down to see if all rooms were like this and was told yes and that I could just turn it off. Hello! It’s 90+ degrees outside humid and dangerous air quality levels in Chicago that week. I asked for another blanket so I could cover my head. Second, one of the pillows reeked of urine. I was sickened! I discovered this in The middle of the night when I tried to barricade myself from the cold air blowing on me! I got up and stuffed it in a trash bag I had with me to seal it off. I called yI report I. The morning but they were apologetic but didn’t offer to do anything about it until I expressed my disgust and they said we can give you a credit or change room but I was checking out anyway. They credited $75 dollars! I understood that the credit meant credit. The whole night stay. The standing lamp was tilted and in disrepair and the headboard was cracking and looked dirty. The shower is a rain shower overhead and not very good pressure. Room was decent sized king room. The staff was “meh” and I brought the pillow down to front desk and asked for the manager but they sent a housekeeper first to get the bag and he said he’d throw it away. Then the manager came over and said sorry.

The location is perfect! Design is wonderful, Tavern on Rush on site! Competent, knowledgeable, friendly staff! It was my 4th or 5th stay and I will continue to book it!

Stayed here while visiting family. We got a lake view room which was totally worth it. The view was spectacular. Though the beds are small in room with 2 beds, the beds are very comfortable and linens are quite nice. When we first checked in as a family of 4, we found we only had 3 sets of towels. When I asked Lily at the front desk for more, the rest of the trip we always had what we needed. The restaurant, Tavern on Rush, at the hotel, is also awesome and was one of our favorite meals. While the room is small, it has everything you need and is set up quite comfortably. Also, the hotel itself is in a great location and is tucked away in a quiet adorable little corner - walkable to luxury shops and also the beach - we took advantage of both! Finally, on our last day, we had planned to check out early but the rental car place had no cars and we had to wait hours 😑 When I called the front desk to tell them of our predicament, Ahmad happily granted us a late check out complimentary! Also, the guys at the front of the hotel were always smiling and welcoming when we returned from our day out. These days a lot of hotels get it wrong, but the Thompson Hotel in Chicago gets it right! Would happily stay here again and again.

Great hotel. Courteous customer service in the heart of the city