Waldorf Astoria Chicago

We had an amazing birthday weekend!! The rooms are gorgeous: big, welcoming, clean, well-appointed. The Waldorf is super pet friendly. Washington dog park is a short one block walk. Great neighborhood…Gold Coast shopping and dining. All the staff is amazing from the valet to bar staff to concierge to room service. Solid A.

My wife and I stayed here to celebrate our 1 year wedding anniversary and we were blown away by the hospitality of the staff! Everyone from the valet to the room service staff were helpful and courteous. The room we stayed in was spacious, luxurious, and most importantly, extremely comfortable. As first time visitors to Chicago, we couldn't ask for anything more!

Wonderful hotel with excellent service. True luxury experience. Luis the valet supervisor was incredibly helpful. He drove me in the house car and was always courteous. Highly recommend and can’t wait to come back!

Mr. Vago and his staff were amazing! They were so kind and made our experience the BEST! The building is beautiful and clean. The food in the Brass Tack was delicious and the service is top of the line. Back to the staff…… From the moment we stepped foot on the property we were greeted by smiling faces and genuine kindness. EVERY encounter was that way. I cannot express adequately how great of a guest experience we had and you will have to experience for yourself. Hats off to Mr. Vago and his staff for creating a culture that truly is second to none. We will be back!

Pros: + The bed and linens are amazing. The combination is just heavenly! + you can have as many pillows as you’d like. We asked for 8 and were provided with at least 15. You can choose you pillows to be feather or down, and can have a body pillow on the bed. + all of the food we got through room service was excellent. Really delicious. + Highly recommend getting a room with a terrace balcony! It’s beautiful to look out over the city from a comfy chair at night. + the building and the rooms are stunningly beautiful. + the service from the valet staff was consistently excellent. + the Concierge staff were uniformly helpful. They really knew the ins and outs of the hotel. Shout out to Riz! + the meditative wellness space in the spa is lovely. You can enjoy this space even if not getting any services in the spa. + using the treadmill in the fitness cebter was a great way to get my steps in without dealing with going outside + the hotel is within walking distance if Watertower place: TIP - check out the gorgeous glasses frames from Europe sold at See’s Optical in the second floor. + we were there for our wedding anniversary, and the edible welcome gift was amazing. + the marble tile work in the front lobby is just stunning. + the deep tub was very relaxing and healing to soak in, every day. The water pressure is *excellent*, so that tub fills up quickly. No waiting! * TIP: if you fall in love with the WA branded unbrella in the closet like we did (the hotel name is etched into the handle)…work with the concierge. While it’s not listed for sale, you can purchase one, if you reach out to the concierge. It was well worth the price, plus the concierge tip. * the house keeping staff do a great job cleaning and resupplying the room. In explaing how she got to our room quickly, the person cleaning our room stated that she was “assigned to our floor”. Really nice. Cons: -If you prefer bottled water in glass (not plastic), be aware that they may run out. One of the staff taking breakfast orders was wonderful, and sent us a pitcher of filtered water from the resturant. - when calling ahead to check if the Waldorf Astoria standard for sheets was cotton, the front staff did not know. >>>*TIP for WA Marketing*: since the WA standard (100% cotton) is better than the Hilton standard (a cotton/poly blend), please consider saying this in the app. Perhaps in the hotel description, or maybe in the room description. This is something many customers look for. I would have loved to have been able to read this on my own instead of having to call.