Waldorf Astoria Chicago

It was our fourth anniversary. We chose the Chicago Waldorf. I have stayed at many Waldorf's and the Chicago Waldorf has the best service. I never felt any slack from them. You can totally relax and feel their warmth and professionalism here. If you need help, please don't be shy and look for Anais, Mia, Brianna, Brandon, Sharvari, Mary, Holly and members of their team. Also, housecar service they offer really saves us a lot of time, I am so grateful for the convenience and professionalism that Carolina, Francisco, Luis and everyone on their team provided for us.

Wonderful experience. Greeted at the desk by Charles Richards. Room was not quite ready (we were early). Instead of texting, he personally came to let us know we could check in. Such a nice touch. The next morning we ate in Brass Tack and had a great breakfast. Prior to our food arriving, Tamas Vago, the general manager came and welcomed us. We were not expection such personalized service. It was much appreciated, and we are looking forward to returning.

My stay at the Waldorf Astoria Chicago was absolutely incredible and deserves every bit of a 10/10. What stood out most was the kindness and generosity shown not just to me, but especially to my 5-year-old daughter. From the moment we checked in, the staff treated her like a true princess. They made her feel so special and cared for. It was an experience both her and I will never forget. Logan and Cheryl at concierge went above and beyond to make sure we had everything we needed. Every day they took the time to make thoughtful gestures that made my daughter light up with joy. Robert at the front desk welcomed us back to the hotel every time we returned as if we lived there. It was also clear that this spirit of a commitment to great hospitality flows directly from leadership. Tomas, the General Manager, deserves the highest praise for creating such a gracious and guest-focused culture. Every interaction felt genuine, thoughtful, and heartfelt. We left with memories our daughter is already talking about nonstop, and we cannot wait to return. The Waldorf Astoria Chicago has truly set the bar for luxury hospitality.

Awesome stay as usual. Never would think about any other hotel. Luis is great and was very helpful! Service and amenities are truly 5star worthy.

Amazing hotel with service that is too tier!!!! Thank you to the amazing staff at the hotel especially to Logan who was very attentive to my requests. She’s amazing.