The Whitehall Hotel

Just got home from a 6 day stay at the Whitehall. The hotel itself is located in a great spot. Walking distance to all the attractions! Across the street from the 360 Building! It is dated but also historical so that is understandable. Hotel is clean, rooms are comfortable. Staff are very attentive and service was excellent! The shower needs some improvement, we were on the 15th floor so that may have played into the very low water pressure. The breakfast was decent. The Kirei restaurant at the hotel is Asian, Sushi, the pizza excellent. Want to give a special recognition shout out to Miss Cheryl and Hassan at the front desk! They were both exceptional, helpful, went out of their way to make us feel comfortable, helped with attractions to see, where to go and eat!! They were both awesome staff…all the staff from room attendants to the restaurant staff were pleasant, nice, personable. Definitely would stay again! Thanks for a great week and vacation! Donna and Gloria

Really lovely hotel, spacious room, great location and friendly staff. We arrived at the hotel earlier than check in but after an 8 hour flight our room was ready to go which was great. The kids loved the breakfast included in the morning. There was something gif everyone and the coffee/tea was lovely.

Very nice and we enjoyed everything there. Great location and staff. Cheryl at the front desk is one of a kind. Very helpful and friendly. She loves her job. Highly recommended.

Today I had a genuinely pleasant experience checking into this hotel. Cheryl was our support for checking in and she was an absolute delight. She was so kind, went above to take a look at our vehicle to see what’s the best parking option for us, and was truly so funny, very personable, and wildly kind. It was such a quick experience, she handled guests that were coming and going with a warm hello and clearly helpful mindset. She was so wonderful and this hotel overall is a great location, very comfortable stay, and overall great experience.

At most this hotel is adequate for your basic needs. Great location, clean and modern little fitness centre. And that’s it as far as good goes. Areas for improvement include a very basic and chaotic breakfast service. It is very limited in terms of choice, it is crowded with queues. It has one domestic toaster for an entire hotel. The quickest way to resolve this would be to extend the breakfast hours past 9.30am. And buy another toaster. Rooms are very dated. The floor lamp, bedside lamp and makeup mirror did not work. The only lighting was from the desk lamp so it was very dark and gloomy. AC worked really well. The staff were passive rude as well, in that whilst they were polite they made it clear they had no intention of resolving your issue. It was always someone else’s responsibility. In my humble opinion it is in need of some fresh ideas.